Bloombox Club Recensioni 

1290
•
TrustScore 2 su 5

1,8

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Valutata 1 stelle su 5

Ordered an Areca Palm on 4 June (order UK-188672, £65.64). It never arrived. The tracking they sent showed the parcel had never even reached the courier. After a month of chasing, on 2nd July... Leggi di più

Valutata 1 stelle su 5

I was gifted a 6 month subscription. The first plant arrived well, albeit with a very small decorative pot. But since then, I've had nothing but problems. Missing pot one month, smashed pot the next m... Leggi di più

Valutata 4 stelle su 5

Product overall good. Slight damage to the lid. Plant missing on arrival, suspect lost in transit as box not correctly put together. After 2-3 weeks messing around I eventually received 4 replacement... Leggi di più

Valutata 1 stelle su 5

My son ordered me a terrainum cost £ 60.00 came late, (Christmas gift) The plants were nearly dead,came in a separate plastic container inside the box, were bone dry n god knows how long they were... Leggi di più

Dettagli dell'azienda

  1. Boutique

Scritti dall'azienda

Breathe, De-stress and Grow - make your home beautiful, fresh and tranquil with specially curated plant subscriptions delivered monthly or quarterly, or choose from a variety of statement plants available from the shop.


Informazioni di contatto

1,8

Scarso

TrustScore 2 su 5

1K recensioni

5 stelle
4 stelle
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2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

1,8

Tutte le recensioni

(1290)

18 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Beautiful monthly treat

I'm three months into my subscription and loving it.
A monthly treat just for me.
They have all come well packaged with good information cards so that I can give my new plants the care they deserve.
Each plant also comes with information about the positive effects of plants in your home.

23 aprile 2021
Non scritta su invito
Valutata 5 stelle su 5

Excellent service

Excellent service, beautiful plants, updates on delivery, delivery was quick with my boxes arriving in perfect condition,could not be happier.. will definitely be buying from them again.

22 aprile 2021
Non scritta su invito
Valutata 5 stelle su 5

Stunning and unique goods

My first purchase was a stunning medium calathea which arrived as promised, on time and beautifully packaged. It is extremely healthy and came with lots of helpful and easy to follow care instructions. It is so beautiful that it deserved a new pot which I bought from Bloombox. The sizing guide was very helpful in choosing. Thank you Bloombox you are a fabulous and unique company.

21 aprile 2021
Non scritta su invito
Valutata 1 stelle su 5

Disappointing and bad quality plants

Disappointing experience from start to finish. Bought a snake plant in January, which despite paying £6.95 for postage arrived with sad looking and damaged, snapped leaves. I contacted customer service and was offered a 20% discount, which I accepted to avoid the hassle of returning the plant. Six weeks later the plant developed an infestation of fungus gnats, which I understand is common with poor quality soil. Despite my best efforts, I've not been able to get rid of the infestation and my plant started to look quite poorly and had to be disposed of. I chose Bloombox because I thought I would be paying a premium for a good quality plant but have been disappointed. Feels like a massive waste of money and can't recommend them.

20 aprile 2021
Valutata 1 stelle su 5

Questionable quality

I am afraid that the Zamioculcas Zamiifolia I ordered arrived with black spots covering it that would have been caused by overwatering, the plant pot was sodden on arrival. Overwatering an Zamioculcas Zamiifolia causes the soil to stay wet too long - leading to root rot. Rot is caused by anaerobic fungi and bacteria. Anaerobic means without oxygen; and that’s what happens when soil is wet too long - there isn’t enough air in it to feed the cells of the roots (which, being living things, require oxygen,) or the microbiome of the soil (the helpful bacteria, fungi, and micro-organisms that make for healthy soil.) The spots are caused by a fungus, usually, which can move into the stems of the plant from the roots, or it can be a secondary infection attacking because of the reduced defenses of the plant.
After contacting Bloombox after sales I was advised that the black spots were natural. I know that this plant will not survive long. They are offering no exchange or refund. Disappointing and not a trustworthy seller.

16 aprile 2021
Logo di Bloombox Club

Risposta di Bloombox Club

Hi Lisa,

Thank you for taking the time to leave us a review.

We can see that you initially contacted our Customer Care Team on Monday 12th regarding your Zamioculcas Zamiifolia which had black spots on it and was concerned this was a disease affecting the plant and followed this up with an image of one of the stems.

A member of our customer care team responded and said this was natural for the plant, but asked for more pictures and offered some advice on checking to see if there were any other issues that might be affecting the plant such as to much light.

You responded on Wednesday indicating you felt this was root rot and kindly provided more pictures of various stems showing the black spots. However, we cannot see any images showing the soil or the base of the plant, if this has simply been missed can you please send these over to our customer care team by replying to the last email and a member of our team will follow this up for you.

We shared these images of the branches with both our in-house plant care team and supplier who both confirmed that the spots are natural to the plant and could not find any evidence of root rot affecting the plant, as the common indicator of this is yellowing leaves which your pictures did not indicate.

Our customer care team responded to you with this information and also included pictures of the Zamioculcas Zamiifolia display on our website and one we have in our office which also have same black spot/ marks which are not harmful to the plant.

Thank you again for taking the time to speak to us and leave us a review.

Thank you,
Team Bloombox Club

Valutata 5 stelle su 5

Excellent service from Bloombox

Excellent service from Bloombox. Had some issues with a plant and the customer service was excellent. Detailed advice on how to help the plant and a replacement offered despite being past the deadline for replacement

12 aprile 2021
Non scritta su invito
Valutata 5 stelle su 5

Fabulous plants

The plants I ordered arrived today, and I was absolutely thrilled to see such healthy and full specimens. These are the prettiest I have ever received by online order, and no more expensive than others that were just roots. Each of my eight lovelies is now in the ground, watered, and I can hardly wait to see them grow! Thank you so much! You may use my response on your page if you wish. I appreciate BloomBox very much!

10 aprile 2021
Non scritta su invito
Valutata 3 stelle su 5

I do love the plants that Bloombox Club…

I do love the plants that Bloombox Club provides. However, their website leaves a bit to be desired. It's often very difficult to find the Login option. The UX could definitely be improved. Also, there is no way to skip a month's delivery in the subscription service and I definitely think this is a necessary feature that needs to be developed.

10 aprile 2021
Non scritta su invito
Valutata 5 stelle su 5

Thumbs up all round

Super easy to navigate the website, plants arrived in great condition and great packaging within a few days of ordering. Will definitely be a returning customer

8 aprile 2021
Non scritta su invito
Valutata 5 stelle su 5

Very happy

Very happy. There were a couple of bumps at the beginning and staff were helpful and polite.

8 aprile 2021
Non scritta su invito
Valutata 5 stelle su 5

Well worth a subscription

I have a subscription and have bought plants separately and they are always excellent quality. The plants are well packaged and the pots are lovely.

The customer service is also excellent and helpful. I was only planning a short subscription but I can see myself with them for a while!

4 aprile 2021
Non scritta su invito
Valutata 5 stelle su 5

I have now bought three different…

I have now bought three different plants and all have been really good and delivered in good time
The packaging for the plants is the best i have ever seen which is a really nice touch, shows how much you care about your customers

4 aprile 2021
Non scritta su invito

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