I was dealing directly with Mark, asking a lot of questions about finding a replacement spring for my B16 coilovers on my RS4. He was great in providing all the information i needed and has source... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Great service from the team at bilstein, I ordered 2of the same side shock and also the wrong one! I contacted them via the chat service and got it all sorted and my order changed to the right one. Ve... Leggi di più
L'azienda ha risposto
Have bought the most expensive shock absorber for a fiat bravo. Put it in my fiat had engine probkem and never started. I have same car in Italy send it there and put it in that car less than a year t... Leggi di più
L'azienda ha risposto
When I needed new front suspension struts for my Mercedes SLK AMG. I browses the Internet looking at suppliers and fom reading reviews I see that Bilstein we highly recommend. My local parts stor... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Bilstein Shocks.co.uk is the number one supplier for Bilstein shock absorbers and suspension kits. Our online shop has thousands of suspension car parts listed. We are now under the management of Sourcefy Ltd. UK, an official partner of Thyssenkrupp Bilstein GMBH. A home to Bilstein experts.
Informazioni di contatto
71–75 Shelton Street Covent Garden, London , London, Regno Unito
- +44 20 7870 1187
- sales@bilstein-shocks.co.uk
- bilstein-shocks.co.uk
3,9
Molto buono
171 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Honestly 31 emails to and from to get…
Honestly 31 emails to and from to get x4 washers what a joke
9 settembre 2019
Non scritta su invito
Yeah customer service is a joke
Yeah customer service is a joke, these people know nothing about car suspension, constantly ringing and emails to no avail, they must have plenty of money because clearly they do not want my return custom, I think I will go with the likes of Gaz next time see if they want my hard earned cash.
3 settembre 2019
Non scritta su invito
A1 Bilstein UK Team
The team were ready, willing and able to help on a difficult project. Top work!
29 agosto 2019
Non scritta su invito
ordered Tuesday arrived Friday from…
ordered Tuesday arrived Friday from germany all ok happy with service.
23 agosto 2019
Non scritta su invito
Great except for customer service
Just had the 5100 series installed on my Jeep which has a 4" lift and had some death wobble and suspension issues. Did the job and everything works great but the one issue I did have prompted me to call customer service and that's where everything came to a halt. Justin was not friendly or pleasant to speak to. Luckily I was able to have issue resolved back at the service shop that installed them and overall have to say that regardless of the rudeness, the product works great.
2 agosto 2019
Non scritta su invito
Excellent communication
Excellent communication, clear information on what was in stock when no one else could deliver. Arrived in USA, very fair shipping prices, original boxes, high quality. Super.
24 luglio 2019
Non scritta su invito
I would like to be pampered a bit when…
I would like to be pampered a bit when I unload a bit cash to another country.
A tracking #
A conformation e mail
A text .
I got nothing till I reached out.
I still don’t know when it will arrive.
17 luglio 2019
Non scritta su invito
Fast and dedicated customer service.
16 luglio 2019
Non scritta su invito
Smooth transaction
Ordering via the website was easy and delivered quickly and well packaged. Many thanks
9 luglio 2019
Non scritta su invito
Bad experience
Placed order since last August. Haven’t receive it. Many excuses. Now, email that I regularly contact with is not working.
14 giugno 2019
Non scritta su invito
Excellent product at a very good price
31 maggio 2019
Non scritta su invito
Too difficult to cancel order
No delivery date given at time of order. Tried to cancel but emails bounce back. No phone number. A lot of wasted effort.
No they are on the way out to me a week after I ordered them. I STILL DON’T WANT THEM!
Update. Following my review I got an instant refund. Thanks.
30 maggio 2019
Non scritta su invito
Promised two day delivery and paid…
Promised two day delivery and paid £25.00 “express delivery “
Still waiting two weeks later 🙄
27 maggio 2019
Non scritta su invito
I want to suggest about packing
I want to suggest about packing: individual packing of shocks not sealed, due to this package opened during handling in transit, here the screws may lost but that not happened in my case.
I received my shocks in good excellent condition
11 maggio 2019
Non scritta su invito
Poor quality/Poor customer service
Poor quality, shocks failed w/in 3000 miles. Customer service denied our claim because we told them we went to Joshua Tree National Park and drove on one of their old dirt road. They said off-roading is excluded and "abuse" of the product. Do yourself a favor and buy anything else.
7 maggio 2019
Non scritta su invito
Excellent service
Excellent service, fast shipping, and good flexibility when it comes to shipping. Personal and helpful
7 maggio 2019
Non scritta su invito
Incorrect Item Sent. Ordered B12 - B8 being sent
Incorrect Item sent and price is 80% CHEAPER.
I have ordered Bilstein B12 Pro Kit however i received BILSTEIN B8. The price of the item i ordered is 80% HIGHER than the items that i have received.
Until today there is no solution if i should return the items and get refund. Or return the items and get the correct replacement.
29 aprile 2019
Non scritta su invito
Risposta di Bilstein-Shocks
Unfortunately the customer doesn’t understand what he has ordered :(
A B12 kit is 4 x Bilstein B8 shocks and Eibach lowering springs. We have told the customer this is correct.
We are working with the customer to resolve the problem.
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