We had an issue where a smll issue where part of the brake cable had broken. We sent an email to the customer service explaining the situation and got a quick responses requesting further informati... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Wanted to join but no bikes avaliable at all for all 3 of my children in different age groups I was expecting better choices and more to pick from or at least to be able to get 1 bike of them but noth... Leggi di più
L'azienda ha risposto
I made a mistake and accidentally cancelled the bike hire we had for my son. Pick up was organised, I was charged for cancellation and collection but when I sent an email to ask if it could be undone... Leggi di più
We now have three bikes through bike club, including one upgrade, and have had nothing but exceptional service. Any queries have been answered quickly, and most importantly our kids love their bikes!... Leggi di più
Dettagli dell'azienda
Informazioni su Bike Club UK
Scritti dall'azienda
Rent. Ride. Replace.
Bike Club offers subscription kids' bikes that grow with your child. Pay monthly, and swap your bike for the next size up whenever you need to, no repurchasing, no hassle, and no bike outgrown before its time.
Every bike is serviced and quality-checked before it goes out, and every bike we collect gets a second life with another family rather than going to waste. It's a better way to buy bikes, for your wallet and for the planet.
We deliver nationwide across the UK, and our customer service team is always on hand to help with sizing, swaps, pauses, or anything else you need. We're also a certified B Corp, reflecting our commitment to doing right by our customers, our people, and the environment.
Join the thousands of families already using Bike Club to keep their children riding, without the stress of constant upgrades.
Bike Club offers subscription kids' bikes that grow with your child. Pay monthly, and swap your bike for the next size up whenever you need to, no repurchasing, no hassle, and no bike outgrown before its time.
Every bike is serviced and quality-checked before it goes out, and every bike we collect gets a second life with another family rather than going to waste. It's a better way to buy bikes, for your wallet and for the planet.
We deliver nationwide across the UK, and our customer service team is always on hand to help with sizing, swaps, pauses, or anything else you need. We're also a certified B Corp, reflecting our commitment to doing right by our customers, our people, and the environment.
Join the thousands of families already using Bike Club to keep their children riding, without the stress of constant upgrades.
Informazioni di contatto
Easter Industrial Park, Ferry Ln, RM13 9BP, Rainham, Regno Unito
- 020 3608 2017
- info@bikeclub.com
- bikeclub.com
Not sure what size to get?
4,3
Eccellente
2K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 42% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Left disappointed
Delivery of the bikes was excellent and on time. These were celebration gifts for my children for the following morning. One bike arrived with no pedals and the second bikes left pedal couldn’t be fitted due to over threading issues. The family bike ride we had planned on the day had to be cancelled and I had two very unhappy children. Took the second bike to a local bike shop where we paid to get the over threading sorted. On the whole just very disappointed. Replacement pedals arrived the following day so bike club did correct quickly. Just very surprised how they could be missing in the first place when they are the only loose items with the bike that are in the box
20 marzo 2026
Non scritta su invito
Great experience with Bike Club
Great experience with Bike Club. Great customer service and speedy delivery. I have recommended this to all my friends.
16 marzo 2026
Non scritta su invito
Never used bike club put off by prices
Okay, so I haven't actually used bike club. I wanted to but the per month cost of the frog bike i was looking at was far too high plus delivery, when I can have several options available to me on online market places for £150 for frog bikes which are in excellent condition and which will hold their value. One year of subs for the same bike with bike club would be more than thisband I expect this size bike to last my child circa 18 months. I'm just not understanding how they make a business with the prices they charge, maybe for people who don't use second hand market places?
18 marzo 2026
Non scritta su invito
Risposta di Bike Club UK
Hi Gabs,
Thank you for taking the time to share your thoughts, and we completely understand where you're coming from. The second-hand market is a brilliant option for many families, and we'd never argue with a great deal on Frog bikes!
That said, we'd love to share why Bike Club works so well for other families, in case it's helpful.
One of the biggest benefits is flexibility as children grow. With Bike Club, you're never stuck with a bike your little one has outgrown. When it's time to move up a size, you can easily exchange with doorstep collection and delivery. No listing, no waiting, no haggling.
There's also the question of fit and quality. Research shows children ride more confidently and enjoy cycling more when they're on a properly sized, lightweight bike. Getting the size wrong, even briefly, can put kids off cycling altogether. To add to this, each one of our reBikes is professionally serviced by our mechanics before they reach a new rider, so quality is also guaranteed.
For families who'd rather not find a lump sum upfront, spreading the cost monthly makes things a lot more manageable. And because we work exclusively with quality brands like Frog, Forme, or Trek, everything arrives at your door ready to ride, with no need to inspect, negotiate or arrange transport.
Thank you again for sharing your feedback, and we hope your little one enjoys their new bike, whatever route you take!
Best regards,
Bike Club Member Support Team
So easy to find and swap bikes for or…
So easy to find and swap bikes for or growing children
12 marzo 2026
Non scritta su invito
I have nothing but positive things to say
I have nothing but positive things to say so far and I am so glad I didn't pay too much attention to the negative reviews on here.
The process has been so smooth so far. I've got my daughter's first new bike at a fraction of the price than if I'd paid new and even took advantage off the 50% off for 12 months on starter bikes (promo code).
The bike arrived within 2 weeks and is absoutely beautiful. I opted for 'used' but it could pass as new - with brand new wheels.
The service has been great and I received a response email the very next morning - after I'd made an accidental order.
It gets 10/10 from me!
12 marzo 2026
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It was effortless
It was effortless! From selection to order and delivery the Bike Club team really made it a great experience. Would highly recommend. Thank you
5 marzo 2026
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So easy to deal with a fantastic idea…
So easy to deal with a fantastic idea saving a fortune thank you very much excellent
22 febbraio 2026
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Quick and easy experience..
Quick and easy experience... I recently exchanged a bike and the whole process was hassle free. Great communication ahead of delivery and clear instructions on what to do with the bike that was being picked up. Excellent service and would highly recommend.
10 febbraio 2026
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A brilliant example of the circular…
A brilliant example of the circular economy. Thank you to Bike Club for an affordable service, good communications, and a convenient collection and exchange service. The quality of the bikes is also very high
2 febbraio 2026
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We love the quality of the bike
We love the quality of the bike. We are with bike club for 3 years now. The great structure of the bikes and confiirt, make it easy for my 6 years old to quickly adapt to different bike size.
The cost of delivery could be reviewed but overall great experience!
5 febbraio 2026
Non scritta su invito
Ltd options & condescending customer service
Options are limited, particularly for renewing and up-sizing. Customer service is about average, and leaves you feeling patronised. I cancelled my our subs for my daughter's bike and was allocated a completely unsuitable collection date by their delivery partner. This was by text so no option to vary. When I went back to Bike Club, they tried to convince me I'd selected this date. Quite illogical as it simply does not suit, and therefore more likely the cancellation process automatically allocated it and the instructions were simply not clear. The communication with their Customer Service is extremely condescending.
12 gennaio 2026
Non scritta su invito
Great company
Quick reply’s on communication and regular updates on delivery date
20 dicembre 2025
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Everything works as stated
Received new bike and returned smaller bike with great help from the courier
All worked as advertised.
6 gennaio 2026
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Great company!
Great company!
Excellent bikes provided at reasonable price.
8 gennaio 2026
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Appalling customer service
I had a positive experience of bike club prior to now, but when I upsized my daughter’s bike for Christmas, the bike arrived missing a pedal, so is unusable, and despite my emailing 3 times since 23 December - they have no phone number so no other way of contacting them- I have heard absolutely nothing from them. Paying a monthly fee for an unusable bike, whilst my daughter is gutted that she still cannot use what was meant to be her main Christmas present, has completely put me off using this company and I will be cancelling my subscription. Lots of reviews and comments on their social media saying they don’t respond to emails - atrocious customer service and I would not recommend using this company.
7 gennaio 2026
Non scritta su invito
Risposta di Bike Club UK
Hi Caitlin,
We’re really sorry to read this and we completely understand how frustrating and disappointing this must have been, especially over Christmas, and particularly when it affected your daughter’s main present. That’s absolutely not the experience we want anyone to have with Bike Club.
Unfortunately, due to an error on our end, your emails were regrettably missed, which meant we didn’t respond as quickly as we should have. We sincerely apologise for this, we know how unacceptable it feels to be left without a response when you need it the most.
We’re glad to confirm that our team has just been in touch directly, and a new set of pedals should be with you tomorrow. We appreciate your patience while this was sorted, even though it should never have taken this long.
Thank you for bringing this to our attention, and again, we’re truly sorry for the inconvenience caused and we hope we'll be able to regain your trust in Bike Club.
Best regards,
Bike Club Member Support Team
Very good service
29 dicembre 2025
Non scritta su invito
Great concept and execution
Great concept and execution - works perfectly for us as our son loves riding and gets a new bike every Christmas that we otherwise couldn't afford!
31 dicembre 2025
Non scritta su invito
Great bike club
Love what the company is trying to do and it's perfect for my fast growing girl. Good selection of bikes and ours was delivered to Devon without any issues. She loves her Bike Club bike.
16 dicembre 2025
Non scritta su invito
We love the concept and the service
We love the concept and the service. only the exchanging fees are a bit pricy i think.
29 dicembre 2025
Non scritta su invito
Really great company
Really easy, great experience & an amazing product
23 dicembre 2025
Non scritta su invito
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