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Bike Club UK Recensioni 

2275
TrustScore 4 su 5

4,2

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Valutata 5 stelle su 5

Ashley was really helpful and thorough when dealing with the query on my subscription. Its really reassuring that you can speak to someone on the other end of the phone who understands life's comp... Leggi di più

Valutata 5 stelle su 5

A family member recommended BikClub to me. When we ordered, my daughter changed her mind very quickly, and then I emailed the support team, and they clearly understood my issue and solved it immedi... Leggi di più

Valutata 5 stelle su 5

Wanted to get a good quality bike for my kids to enjoy riding for fun and also getting around London. Quality of new and used bikes has been excellent, love the subscription model, easy exchanges, and... Leggi di più

Valutata 5 stelle su 5

Great experience so far, really easy to sign up and the bike was delivered swiftly. Customer service was responsive when we had a small issue. Love the fact that we can easily swap to a different bike... Leggi di più

Dettagli dell'azienda

  1. Negozio di biciclette

Informazioni su Bike Club UK

Scritti dall'azienda

Rent. Ride. Replace.

Bike Club offers subscription kids' bikes that grow with your child. Pay monthly, and swap your bike for the next size up whenever you need to, no repurchasing, no hassle, and no bike outgrown before its time.

Every bike is serviced and quality-checked before it goes out, and every bike we collect gets a second life with another family rather than going to waste. It's a better way to buy bikes, for your wallet and for the planet.

We deliver nationwide across the UK, and our customer service team is always on hand to help with sizing, swaps, pauses, or anything else you need. We're also a certified B Corp, reflecting our commitment to doing right by our customers, our people, and the environment.

Join the thousands of families already using Bike Club to keep their children riding, without the stress of constant upgrades.

Informazioni di contatto

Not sure what size to get?

Try our Bike Finder tool to find the perfect fit.

4,2

Molto buono

TrustScore 4 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 40% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,2

Tutte le recensioni

(2275)

150 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

We love the idea of this service…

We love the idea of this service especially with a little learning to ride his bike and having the option to change out sizes. Unfortunately, we were unable to assemble the bike delivered as a nut was stripped - HOWEVER, Bike club worked above and beyond expectations to rectify the issue and we now have a very happy boy!

14 luglio 2026
Non scritta su invito
Valutata 5 stelle su 5

Absolutely brilliant

Absolutely brilliant! The whole process is flawless and customer service is 10/10. The bike itself is also amazing and I couldn’t have afforded to buy one of this quality outright so paying a small amount each month until my daughter grows out of it is such a good idea.

9 luglio 2026
Non scritta su invito
Valutata 5 stelle su 5

Bike Club have been excellent

Bike Club have been excellent. We had an issue with our DHL delivery. Bike Club dealt with it professionally. Excellent communication and customer service. Thank you to Sham from the Bike Club team.

10 luglio 2026
Non scritta su invito
Valutata 5 stelle su 5

The Bike Club are always superb

The Bike Club are always superb. Whenever I have made contact I always get quick and clear response and the issue dealt with effectively. I recently spoke with Jerome who handled an issue effectively and got a new bike shipped out much to the excitement of my son. Great team!

8 luglio 2026
Non scritta su invito
Valutata 5 stelle su 5

What a brilliant approach to bicycle…

What a brilliant approach to bicycle ownership, especially for growing children! They have excellent responsive customer service too. I’m really grateful to them for sorting out my issue so quickly and sensibly. Only slight criticism is that the website checkout process is a bit fragile - especially if you hit the back button!

3 luglio 2026
Non scritta su invito
Valutata 5 stelle su 5

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I can't recommend The Bike Club highly enough! From start to finish, the experience has always been fantastic. Their customer service is absolutely outstanding—every question I have ever had has always bern answered quickly, and the team was always friendly, knowledgeable, and happy to help.

The quality of the bike and accessories is excellent, and everything arrived in perfect condition. You can really tell they take pride in the products they provide.

What impressed me most was the level of customer care. They genuinely go above and beyond to make sure you're happy, making the whole process smooth, stress-free, and enjoyable.

If you're looking for a company that offers high-quality bikes backed by exceptional customer service, The Bike Club is the place to go. I wouldn't hesitate to recommend them and I will definitely continue to use them for as long as possible for my little girls bike upgrades in the future!

2 luglio 2026
Non scritta su invito
Valutata 5 stelle su 5

Great to deal with

Great company. It’s care free cycling for my little ones. Latest quality bikes which can be changed as they grow. Excellent customer service

1 luglio 2026
Non scritta su invito
Valutata 5 stelle su 5

We have been using Bike Club since 2020…

We have been using Bike Club since 2020 and they have been brilliant. Cannot recommend this service enough. It has got both our boys through their growing stages and saved us the hassle of buying and selling bikes when they grew out of them.
They’re now on adult bikes so we’ve bought those, but for those with little ones, the bike club is a really sustainable and easy way to get your kids on good bikes as they learn.

30 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

Great service - much better than chain store bikes

Recommended by a friend after finding that most kids bikes were heavy and poorly made, making it hard for kids to learn. Started with the Cubley 16 and have just upgraded to the Kinder 20. Amazing bikes that kids actually like riding.

We selected a pre owned one this time and looks just as good as new. Daughter loves it.

22 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

Everything is so transparent and clear

Everything is so transparent and clear. Super efficient processes, and customer service are so lovely when we did need to discuss something. The bike is brilliant & I love having zero research or shopping to do. I'm grateful to have one less thing taking up space in my brain!

19 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

Incredible value and service!

We checked out The Bike Club after a recommendation from our Get Pedal Ready instructor, and we are so glad we did.

Easy Process: Selecting the right first pedal bike was incredibly simple.

Great Value: We chose a used "Re:Bike" with a 12 month 50% discount. With insurance, we pay less than £8 a month (an equivalent from Halfords/Argos would be £150-£200).

Future-Proof: We can exchange it for the next size up for free when our 4yr old outgrows it.

Quick Delivery & Great Condition: It arrived the following week, fully serviced, cleaned, and checked by their mechanics.

Our little boy is extremely happy with his new wheels. Highly recommend!

1 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

Highly recommend Bike Club

We have been using the Bike Club for many years now, we always received excellent service, swapping bikes when our daughters need to move up to a bigger bike is very easy and the delivery and swap are seamless. I'd highly recommend Bike Club to anyone looking for good quality bikes for their children.

8 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

Brilliant service and Bike

Bike arrived on the day stated. Easy to put together. The bike is nice and light and gear changing is so much easier than my son's previous bike. Just perfect in my sons words.

8 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

This is my daughter’s second bike with…

This is my daughter’s second bike with bike club and we as parents and my daughter are very happy with the quality of the service and the bike its self.
Very easy guidelines to select the correct bike and size on the site and quick and easy delivery.

9 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

Best Customer Service

I complained about poor delivery by DHL and within 12 hours reveived an apology from Bike Club. Shortly afterwards I received details about Bike Club's complaint to DHL and their response.

This was the quickest and best customer service I have ever had, and bearing in mind my complaint was very minor. 5 stars well earned.

9 giugno 2026
Non scritta su invito

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