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Bij`or Recensioni 248

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TrustScore 4.5 su 5

4,3

Gioielleria
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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Love this business the jewlery is such great quality and the fit is spot on absolutely will be getting more for my collection 💗💗

Valutata 5 stelle su 5

Had a great experience, ordered the wrong size by accident however it was a breeze getting it swapped over to the right one

Valutata 4 stelle su 5

Received my order in great time only problem was only 1 item (out of 2 ordered)turned up. Emailed them straight away, got a response straight away and my other part was being sent out that day. All c... Leggi di più

Valutata 5 stelle su 5

My new 18K Gold bangles are so beautiful, great quality and value for money. Also, I received an unexpected free gift with my well-packaged order, which was delivered promptly. Therefore, I recommend... Leggi di più

Dettagli dell'azienda

  1. Gioielleria

Scritti dall'azienda

Bij'or is an Australian jewellery brand that specialises in exquisite pearl and gold jewellery. Their product range includes beautifully crafted earrings, bracelets, necklaces, and sets, with a focus on pearl and premium gold (yellow and rose gold) materials. Bij'or offers timeless elegance through its commitment to quality and craftsmanship, aimed at providing luxury jewellery pieces at accessible prices. They emphasise customer satisfaction with free shipping across Australia and a welcome discount for first-time buyers, appealing to a broad audience with a taste for sophisticated and classic styles.

Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

248 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 50% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

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Valutata 3 stelle su 5

Item not quite as expected

The delivery was prompt and well before the date given. The quality of the item bought was not quite as expected. Although acceptable, I felt it did not match the picture of the item ordered which was disappointing as it was bought as a present.

24 settembre 2024
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Risposta di Bij`or

Hi Karen,

We appreciate your feedback and are happy that your delivery arrived promptly.
Sorry that the item wasn't exactly as you anticipated. Due to the natural uniqueness of pearls, minor differences within a strand are normal since no two pearls are the same. We understand this might have been disappointing, especially as it was intended as a present.

Please be aware that we have a 30-day return policy. If you're not fully satisfied with your purchase, you can return it for a refund or exchange. Should you need any further assistance, please contact our customer service team and they will be more than happy to help.

Valutata 1 stelle su 5

Extremely disappointed I am elderly…

Extremely disappointed I am elderly customer some how I was lucky enough to get a lovely lady Jen to take my order for a bangle this was Friday 24 august I did a bank transfer to pay for this Jen said she would post it Monday 26 A week passed and I contacted Jen to say it would arrive this week received bangle today very disappointed very small I contacted Jen who is upset with me because I have phoned on her private number if management can call me on 0438282542 maureen Armstrong I am not happy I haven’t a ph number and not able to use your email address

4 settembre 2024
Non scritta su invito
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Risposta di Bij`or

Hi Maureen,

Whilst we appreciate your feedback, we are disappointed you chose to leave a negative review despite the effort my team went through to assist you.

Somehow, you managed to source the personal number of my employee despite it not being associated with the business in any way. Jen contacted you on her day off, assisted you with your purchase well outside of our usual methods, offered a discount and ensured dispatch was made promptly.

Whilst you are not happy with the size of the jewellery, we pride ourselves on our 30 day “any reason” returns policy and this option remains available to you.

You were advised multiple times by Jen to please not contact her on her personal number, particularly outside of business hours and to contact us via email, website messenger or Facebook Messenger. These latter 2 methods you have used prior to your purchase with no issue.

I have also tried to contact you by phone a few times without response.

Continuing to call, message, intimidate and threaten is far from appropriate behaviour and I hate to see my lovely staff members upset.

If you are not happy with the size of the bangle, we are happy to refund or replace with a larger size. Please return the bangle and let us know what you would like to do.

Kind regards,
Bij’or

Valutata 2 stelle su 5

Not what I expected

Not what I expected

26 agosto 2024
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Risposta di Bij`or

Hi Tayla,

We're sorry to hear the item you purchased was not what you expected. Please note that we do offer returns for any reason up to 30 days from purchase.

If you need to return something to us, please get in touch via email: admin@bijor.com.au and let us know how we can help.

Kind regards,
Bij'or Team

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