bigbasket Recensioni 

Very bad experience every time

Customer service was pathetic, my three orders got cancelled without calling me, and when the call got connected to the delivery agent the delivery agent said he does not get paid for this, he can not come again.

The agent shreyansh disconnected the call without saying anything,
And these people are not even compensating me for the the three orders which was cancelled without calling me, now these people are just escalating the things which I believe will have 0 outcomes.

Worst customer care
No help provided at all. I dont know what are the customer care people getting paid for. Never had such worst experience

Added some items to the cart. It needs a OTP to register and shop. provided my email and tried OTP 3 times, get invalid OTP error. Tried with my Indian mobile number, accepted OTP, had to enter my name and email. On hitting continue, get OTP error again. Very annoying.

Today I ordered a hot bag as I was in urgent need. But the product turned out to be a failed one( not in working condition ). And when I tried to return, it is in non returnable. BIG BASKET IS RESPONSIBLE IF SOMETHING DOESNT WORK. Never going to buy anything from Bigbasket again. Hopeless customer care

All their BB Royal & BB Popular products are old, expired, substandard and crawling with bugs.

Their customer service is PATHETIC even after I sent them pics of their products with BUGs in them!

I placed an order at Bigbasket where they deliver the next day and chose the slot 8:30 to 9:30 am for the same. The delivery person called at 6:30 the next day and since everybody was sleeping nobody took the call to recieve the order. The dude went ahead and cancelled on 'operational basis'. Bruh-
I order at 8:30 to 9:30am knowing that nobody was there to recieve the order at 6. This is so terrible bhai, won't order from then henceforth.

Extremely poor and unacceptable service. BigBasket delivered wrong/default products without any confirmation. There is no real customer support available — only an AI chatbot that gives misleading responses and false promises. I was informed that the product would be picked up the very next day, but no one came even after waiting. Because of their negligence and lack of accountability, my money was completely wasted and the product got spoiled. This is highly unprofessional and shows zero respect for customers. Such careless service is not expected from a well-known brand. I am extremely dissatisfied and will never use this app again. I strongly warn others not to waste their time and money on this app.

Service is very poor, delivery guy doesn't know how to talk with a customer. Today at 6:44 am he called me for my address and I didn't know the name of the building because I'm new here, i have selected the location by using map and he was shouting at me by saying how can you select location without knowing the place name and i told him I selected it by using map. I didn't understand what was the problem with him because before him the person who delivered was too good he knew the location as per map and that time there was no problem but today he ruined his own mood and also mine ,even when I said him to come to the sastri nagar and i told him to come as per the map he said my map wasn't showing any proper location. But how did the first guy found out the location...this is my question, how ?

Extremely poor products, rooten and with fungus, you can't even reach out to customer service. Never trust bigbasket

totally worst than worst app....weste of customer time....they are not having any proper help center....if we mention our queries now....they will rply after 2 to 3 hours..sometimes...they will not respond also properly.... don't use this app... totally weste of money and time....worst customer support services...I order one pack of dry fruits and it's delivered with open pack and someone eat all things inside only 3 to 4 nuts are there and it's 100 gram pack they are shown...and they collect that product and promised for refund in same account and it's now more than 16 days ..if we contact customer support of big basket they will never respond properly ..they informed me within 5 to 9 days refund will be reflected in your same account but it's not at all refunded and they will simply saying that..we will assist you for further..if we mention one concern in chat they will respond after an hour like that and once I shared my bank statement for prof also...they just closed chat...if they are genuine means ..why should they did it ...totally worst app..don't use it anyone....😡

Their delivery agent doesn't call if the request to come inside the society is rejected by guards. Bad service

I’m really disappointed with their service. They are brand with absolutely no value for customers. It feels fraudulent the way they handle issues. I bought an electronic product that didn’t work, and despite several chats, emails, and calls, I received no proper help.

I recently placed an order from big basket which they failed to deliver on time and when we called and enquired they were unable to connect with the employees and their communication between is very poor. They not only failed to deliver but couldnt even show the out of stock product on their app which we got to know when we asked. It was such a disappointing experience and as cherry on top they couldnt reschedule the order as one of the product was out of stock. They asked us to cancel the order and we will get a refund, understandable, then another employee calls late at night asking about rescheduling and he had no context about the cancellation. All this happened and they claimed to give a refund within 48hrs which also didnt happen after 60+ hours, STILL HAVENT RECEIVED THE REFUND. This was such a awful experience and there lack of communication and professionalism is very clear in such behaviour. All together very very disappointing experience

I want to warn customers that the promotion Buy one get one free is not honest. I ordered chicken on this promotion and was hoping to get the free chicken also. But only the regular price of chicken was packed for me because, as they explained, they ran out of it . When I added it to the basket, and paid for it immediately it was still on offer, but that explanation didn't work. Never again will I fall for it.

Specially there fruits and vegetables from fresho are third grade ... Corns are all dried up and what will you ask for refund for 39 rupees cobs? Oranges or other fruits are all raw un-eatable immediately ... better I go to real market check and buy good stuff .. if they cannot give fresh and good quality fruits and vegetables ever why do they even keep these product for selling ... see the fun they know these product are bad and they block the ratings ... I cant rate product on their website .. they only keep rating open for packed groceries or other items like soaps or toothpastes etc which obviously are good ... but friends never buy fruits or vegetables or other unbranded products / items from them

Fraud and chiting company

I have been following up for a pending refund for last 2 months... and after sharing my bank statement which is clear proof that refund does not reflect instead of providing me resolution by grievance team they just make me run in loop of getting some letter from bank when bank has clearly mentioned that refund is not processed. Very very bad customer service.

I ordered cocoa powder, but the delivery agent said he mistook it for chocolate syrup and took it back. It would have been better if I had gone to the shop and bought it myself—I would have received the right product much earlier. Also, the milk I ordered is going to expire tomorrow. Such poor service and a complete waste of time! I’m never going to order from BigBasket again. They offered a discount but delivered products that are close to expiring.