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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Shocking. Their website allows you to apply for an account, it was approved within an hour. I placed an order for something I urgently needed for my bakery and picked the delivery day only to get a... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

I was booked in for a interview for a job, I've been trying to get into bidfood for a long time now. Anyways I was booked in 3weeks prior to today's interview and because I'm not polish they've... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

On Thursday 2 July at 8.30am while driving on Kensington High Street a Bidfood driver (reg SN75 WFA) said to me “Get in the f**king left lane. Do you understand? Get in the f**king left lane“. He then... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The driver parked at the pub next door, the pub car park is alongside our fence so meant he was looking into our garden. It was unexpected and much appreciated when he asked if I minded him parking t... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Fornitore di cibo e bevande (catering)

Scritti dall'azienda

Bidfood is one of the largest food wholesalers in the UK. Our established food service offers variety and quality, making us the food supplier of choice. We supply the UK’s catering industry with a great choice of food, drinks and catering supplies.


Informazioni di contatto

1,8

Scarso

TrustScore 2 su 5

84 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 85% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

1,8

Tutte le recensioni

(84)

24 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Bidfood Van Driver spat on floor

Saw a bidfood van in Ryde yesterday morning and the
Van driver leant out of the window and spat on the floor.

What a filthy thing to do, it wasn't long ago we were in a Pandemic.

What shocking behaviour

30 ottobre 2023
Non scritta su invito
Valutata 1 stelle su 5

No delivery

No delivery, promised the earth by Laura the sales girl for West Somerset - phones permanently off and her message is 4 days out of date !

Unreliable company.

14 ottobre 2023
Non scritta su invito
Valutata 1 stelle su 5

Lack of health management

Great people to work with, money good.
Walked away on 6th September because my mental health was suffering. No contact by line manager or senior management just showing uack of care for staff

6 settembre 2023
Non scritta su invito
Logo di Bidfood UK

Risposta di Bidfood UK

Hi Gary. Firstly, my apologies for the long delay in responding. We recently discovered that there were two separate listings for Bidfood UK and some posts therefore hadn't been flagged to us. I wanted to reach out to say that we are keen to find out a bit more detail to help us look into this further - please contact us at webqueries@bidfood.co.uk so we can point this in the right direction? Many thanks, Marie

Valutata 1 stelle su 5

Bad drivers who are confrontational

Bad drivers who are confrontational, no response from depot manager and police notified of attitude to cyclist. Refused to apologise and threatening behaviour.

9 settembre 2023
Non scritta su invito
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Risposta di Bidfood UK

Hi Alex. Thank you for bringing this to our attention. We'd like to look into this a little further, if you would email a bit more detail about what happened to webqueries@bidfood.co.uk ? Many thanks, Marie

Valutata 5 stelle su 5

BIDFOOD showing its support for the diverse veterans community

I was sat on my couch awaiting a reshow of the Great escape on BFBS , then all of a sudden, BIDFOOD conducted there own remake of the Great British classic. It was great to see that this escape was more culturally diverse having a Veteran who was of Iranian decent conduct the escape . I praise BIDFOOD for its forward thinking and showing how veterans can survive in extreme circumstances.

You get a solid 5/5 from me

7 settembre 2023
Non scritta su invito
Valutata 1 stelle su 5

I would not recommend working here!

I would not recommend working here! Bidfood Bicester.
They got a new GM who has sacked all senior managers with poor reasoning. He has replaced them with his golf buddies, whiskey amd car loving friends.
So unless you wanna play golf with him a few times a week, work 14 hours a day and get told you're not committed enough, have drivers call you up when you're at home at 11 pm....even wouldn't recommend being a driver. Lorries are unsafe and go out on the road in an illegal condition due to cost saving

14 dicembre 2022
Non scritta su invito
Valutata 1 stelle su 5

Our hotel chain use this company

Our hotel chain use this company, the food is terrible lots of complaints from guests but upper management want to keep using Bidfood as it’s cheap.
I refuse to eat the food.
AVOID

1 luglio 2023
Non scritta su invito
Logo di Bidfood UK

Risposta di Bidfood UK

Hi Craig. Thank you for sharing your feedback. If you'd like to provide a bit more detail and have any specific queries, we can help address, please email us at webqueries@bidfood.co.uk and we can direct these to your account team. Kind regards, Marie

Valutata 1 stelle su 5

Unbelievably bad

Unbelievably bad. No account manager given, when you get assigned one they simply ignore their calls and emails. Then you get told they've left the business. the people in their accounts team the most condescending Karen's I've ever had the displeasure of dealing with. So disorganized, terrible communication. They refuse to provide transportation temps to both business and suppliers who supply them. Any other food company is more deserving of your money.

28 giugno 2023
Non scritta su invito
Logo di Bidfood UK

Risposta di Bidfood UK

Hi. Thank you for taking the time to share your feedback. We'd like to look into this further and to help us get this through to the right management team, I wondered if you would email a bit more detail to us at webqueries@bidfood.co.uk, including your account number and the depot you buy from? Many thanks, Marie

Valutata 1 stelle su 5

Unnecessary verbal abuse from the driver.

22nd march 2023 9.19am On Marlborough Place W9. Driver reg SK68 LKU was pulled up to the side of the road, seemed like he was parked. I attempted to drive past and he drove out next to me and started verbally abusing me. I am a grandmother never ever had abuse like this, Very embarrassing for me there is no need to talk to anyone like this.

22 marzo 2023
Non scritta su invito
Logo di Bidfood UK

Risposta di Bidfood UK

Hi Mrs Mughal, thank you for taking the time to bring this to our attention. Please be reassured that we take road safety and the conduct of our teams very seriously, and I have shared your note with the local depot management for them to look into this further. Kind regards, Marie

Valutata 1 stelle su 5

BIDFood Truck driver just pull out in…

BIDFood Truck driver just pull out in front of me on A14 dual carriage way Registration SG15EVT. This is a 70MPH road, I have to brake rapidly to stop my car. Also my car is a heavy SUV it don’t just stop like small car.

8 febbraio 2023
Non scritta su invito
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Risposta di Bidfood UK

Hi Sathit. Thank you for bringing this to our attention. Please be reassured that we take road safety very seriously and will be sharing this with the management team at our Nottingham depot for them to follow up on, in line with our internal processes. Kind regards, Marie

Valutata 1 stelle su 5

Same as some other reviews

Same as some other reviews, there accounts department is bad and when chasing for credits they take months and then blame other departments and still expect you to pay for stock not received. Been a customer of there’s for several years and not once have I seen or heard of an account manager. My yearly food spend is around 80k but I order mainly from Brakes as there customer service is brilliant and the account manager keeps in regular contact.

4 gennaio 2023
Non scritta su invito
Logo di Bidfood UK

Risposta di Bidfood UK

Hi Steve, thank you for sharing your feedback with us. I'd like to look into this a little further. Would you be able to email your business name and the postcode to me at webqueries@bidfood.co.uk, please, and I will come back to you with a more detailed response? Many thanks, Marie

Valutata 1 stelle su 5

Honesty wouldn't bother with them

Honesty wouldn't bother with them, rep came to see me twice for my business was promised prices the next day then was promised prices when she came to visit at our appointment this week but didn't even turn up.

1 settembre 2022
Non scritta su invito
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Risposta di Bidfood UK

Hi Andrew. Thank you for bringing this to our attention. We'd like to look into this further if you are able to email a bit more detail to us at webqueries@bidfood.co.uk, please? Many thanks, Marie

Valutata 1 stelle su 5

Fly tipping

just happen to be outside in my own school grounds and the school on the other side of the road was having a delivery from bid food. When the driver had finished unloading the pallet he brought it across the road and through it on the grass verge and left it there for some other person to pick up. Phoned the company and got through to customer services and wow what a experience I think the woman's previous job was the devils PA.

15 giugno 2022
Non scritta su invito
Logo di Bidfood UK

Risposta di Bidfood UK

Hi Peter. Thank you for bringing this to our attention. I'd be grateful if you would share which school this happened at and which depot you spoke to so we can follow this up with their management team. Please email detail to webqueries@bidfood.co.uk and mark for my attention. Also, please confirm that this took place this morning? Many thanks, Marie

Valutata 1 stelle su 5

Terrible Company

The company I work for use Bidfood and they are without doubt the worst company I have ever had to use. As the catering manager for a large organisation I find their customer service to be terrible. Every single order I have received in the past 6 months has been missing items and I find myself constantly chasing them up to fulfil my orders.
If you send an order off using the wrong form they simply say they won’t process the order until they receive the correct form.

I really miss Vestey Foods who i highly recommend.

25 marzo 2022
Non scritta su invito
Valutata 1 stelle su 5

Inconsiderate and confrontational Bidfood driver

Crash! Bang! Clatter! Woken up at 6am by Bidfood truck driver unloading items for Cheam High School in residential street rather than at school gate. Driver claimed that he was not able to turn truck into school because of parked cars and became confrontational, bordering on aggressive, when I pointed out that his colleagues managed to get their truck in without any issues and the cars were parked in the same locations every day. I believe that he unloaded in the street because it was more convenient for him and clearly didn’t care about how many people he woke up in the process. Later review of CCTV showed that he made no attempt to enter school. Inconsiderate!

5 febbraio 2022
Non scritta su invito
Logo di Bidfood UK

Risposta di Bidfood UK

Hi Paul. Thank you for taking the time to share your experience with us. Feedback is always appreciated and I have shared your note with the relevant depot management team for them to follow up as appropriate. Kind regards, Marie

Valutata 1 stelle su 5

Worst food service company

Been using bidfood as a chef within a small pub chain in Liverpool the past three years. Almost every order we place there is produce missing, products unavailable or the driver leaves without delivering the full order.
There have been a number of times recently that we have not received are order on the delivery date due to them not having enough drivers.

6 dicembre 2021
Non scritta su invito
Valutata 1 stelle su 5

Joke of a company

Horrendous customer service!! Customer for 3 years and then dropped because its apparently its not worth it to them anymore and then all my customer details removed?! Makes me so angry that you can get away with treating people like this, if I did I wouldn't have a business to run, and neither should you. AVOID !!

6 dicembre 2021
Non scritta su invito
Valutata 1 stelle su 5

Absolute joke of a company dealt with…

Absolute joke of a company dealt with them for 15 years stopped ringing us emailed no answer when I phoned them I was told they could no longer deliver to me apparently aylesbury is to far from bicester not even told of this before getting in touch with them avoid like the plague

8 ottobre 2021
Non scritta su invito

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