Not a good experience with Karen at Bicton travel. Our concerns were brushed aside when raised. Very defensive , she just didn’t seem interested! We read many reviews before we went to this travel... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Thanks so much Bicton for your reply (sorry, couldn't address you as you did not leave a name/contact). I did not cancel (but, as you say, the cruise was cancelled). I asked for a refund. I thought th... Leggi di più
Comparing to other travel agents, Bicton Travel is very average . Nothing outstanding.
Excellent customer service. One thing I will mention though. When Jasmine tried to email us our account, she had written down our email incorrectly. She kept getting bounce backs. Instead of calling u... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
In 1998 Bicton Travel, a family-owned West Australian owned and operated travel agency, began sharing its passion and expertise in luxury travel. Founded by Carole Smethurst and her son Phil Smethurst, what started with a team of two has steadily grown to become Australia’s most awarded travel agency. Not a claim we take lightly. No other agency can claim the number of professional awards that Bicton Travel has won. Today, we remain a WA-based Family run company operating from our offices in Bicton, Western Australia. We are proud members of Independent Travel Group, Cruiseco, Virtuoso, CLIA (Cruise Lines International Association) and are committed to ongoing AFTA (Australian Federation of Travel Agents) ATAS accreditation. Booking with an ATAS accredited agent means you’re in safe hands and can travel with confidence. Further details about ATAS accreditation and what this mean can be found HERE In 2016 Carole Smethurst was inducted into the CLIA Cruise Hall of Fame for her service to the cruise industry. The CLIA Hall of Fame Award is a formal recognition to honour an individual whose efforts and accomplishments represent a significant contribution to or noteworthy achievement that has positively impacted the development of the cruise industry.
Informazioni di contatto
259 Canning Highway, 6158, East Fremantle, Australia
- (08) 9339 0277
- info@bictontravel.com.au
- bictontravel.com.au
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367 recensioni
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Cannot be faulted
14 ottobre 2019
Non scritta su invito
Good responsive advice and action as…
Good responsive advice and action as requested
14 ottobre 2019
Non scritta su invito
Our APT holiday
Our APT holiday was everything as described by our consultant Jen Parker and more. We enjoyed it very much and look forward to dealing with Bicton Travel again
21 giugno 2019
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France and Greek island cruises
Jasmine was/is extremely helpful and resourceful in researching and identifying the best combination of cruises to suit our challenging requirements
21 giugno 2019
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Its so easy as phone up and tell them…
Its so easy as phone up and tell them what you want and they do all the work . You just sit back and pick the tour that suits you. Easy
18 giugno 2019
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Helpful and knowledgable.
Helpful and knowledgable.
Where other travel agents purported to be " experts" they did not have the depth of knowledge I found at Bicton travel.
My booking is for a 10 day cruise with my extended family members - 10 passengers.
7 giugno 2019
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Thank you Bicton Travel.
We would like to thank Bicton Travel and all the staff for very good service over the past years,
7 giugno 2019
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I usually deal with the same agent at…
I usually deal with the same agent at Bicton Travel. He remembers me even at functions where there could be a crowd of people. I find that as soon as I contact my agent he knows my preferences and will give some alternatives for me to consider. Initially I do my own research for cruises and prices and Bicton has always been able to better the prices (or offer me a good obc instead).of other agencies. It is great that they are located in the same state as my residence, and of course the same time zone as me (which is very beneficial during summer when the eastern states are three hours ahead of WA.)
6 giugno 2019
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a trusted name in travel
our experiences with several people at bicton,mostly Connie has been very good.we feel like our needs are met with friendly efficient and trustworthy response every time.
5 giugno 2019
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Staff were helpful and knowledgeable.
5 giugno 2019
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Fiji Cruise
Thank you to Dani for all her help in organizing our cruise to Fiji. She was most professional and a delight to do business with.
5 giugno 2019
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Excellent service
Excellent service, recommended to book a holiday with.
5 giugno 2019
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After trying to book a cruise with 2…
After trying to book a cruise with 2 eastern states companies online and having all kinds of setbacks we personally went to Bicton Travel and had our complete cruise and flights organised within one and a half hours. No bother No fuss just good old fashioned personal service. Thanks Rodrigo and Bicton
Des and Chris Barnett
5 giugno 2019
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Jasmine was brilliant on resolving…
Jasmine was brilliant on resolving barriers to our trip plans. She made the trip easier with her suggestions and amendments to travel options and hotels. She also prevented an airline booking disaster when Thai airways thought it was a great idea to take the next leg of a journey when our aircraft had already departed. We have relied on Bicton Travel for our numerous trips over a few years and find them reliable and responsive.
5 giugno 2019
Non scritta su invito
Great people to deal with.
I have used the services of Bicton Travel two times,and on both occasions i found them to be very efficient and competitive with there prices and would have no problem to recommend them.
Warren.
4 giugno 2019
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Happy with travel arrangements to date
4 giugno 2019
Non scritta su invito
Great Service
Great Service. No issues are a problem. Prompt response to all queries.
4 giugno 2019
Non scritta su invito
Good friendly service
4 giugno 2019
Non scritta su invito
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