Better Removals Recensioni 

165
•
TrustScore 5 su 5

4,9

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Just had my house contents put into storage, the guys arrived on time, worked non stop for 4 hours, no breaks, listed all my items, took care when loading them and then left. The girls in the office... Leggi di più

Valutata 5 stelle su 5

Highly recommended. Every aspect of our move was professional and we and all our personal belongings, were treated with care and respect. Every interaction was excellent; the quotation visit, the offi... Leggi di più

Valutata 5 stelle su 5

Luckily we chose Better Removals for our house move. They were fantastic in every respect - from the initial meeting to ascertain an inventory, to the friendly, helpful admin staff who kept in regula... Leggi di più

Valutata 5 stelle su 5

This company was recommended by a friend as he was happy with their service and they didn't disappoint. From the start, Mike who surveyed the house to the lads that did all of the packing and lifting,... Leggi di più

Dettagli dell'azienda

  1. Impresa di traslochi

Scritti dall'azienda

Commercial, Domestic & International Family owned Removals Company, with over 30 Years experience serving the People of London, Cambridgeshire, Hertfordshire, Peterborough & Essex. Making your Move Better


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

165 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(165)

23 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Top marks for Tommy Don and Team

We couldn’t fault Tommy, Don and team. They worked hard all morning, checking in with us that all contents were ready to take and showed care with our belongings. Very courteous and helpful. I would highly recommend using their services again.

27 ottobre 2023
Non scritta su invito
Valutata 5 stelle su 5

Excellent service from beginning to…

Excellent service from beginning to end. Moving out a property is always stressful but the efficiency and friendliness of the staff made it as good as it could have been. They asked questions when they needed to, got on with the job with speed and good humour and left me to enjoy a final day in my garden.

6 settembre 2023
Non scritta su invito
Valutata 5 stelle su 5

This was great service from start to…

This was great service from start to finish. It's what all service businesses should be aiming for. From the initial quote to the signing of the finish paperwork on moving day the support and friendliness of the admin, logistics, and the removal professionals - everything worked as you would expect.

Of course there were bumps along the way mostly caused by us changing dates etc.

We had full packing service which was very professionally done - no breakages! The only minor criticism was that there were not enough packers which made things a little rushed on moving the next day. That was no reflection on the guys who did the packing more about management organising.

But they got the job done, arrive on time moving day, cleared the house, drove 25 miles away and unloaded and gone by 6 p.m.

The team on the day were professional and so hard working on one of the hottest days of the year. Not a single grumble from anyone and the kept smiling and professional throughout.

If you are moving and you can use this company then do so with confidence.

6 settembre 2023
Non scritta su invito
Valutata 5 stelle su 5

This was a short notice request and…

This was a short notice request and Better Removals were able to assist - the guys are so professional light hearted and nothing was too trouble - they did with a smile - both those that packed to storage and those that delivered from storage - even with a slight hiccup operations assured me, compensated me and no arguments fixed the issue - this removal company I highly recommend

14 agosto 2023
Non scritta su invito
Valutata 5 stelle su 5

They are so good we used them again

This is the second time we have used Better Removals. Their service is excellent as are their back office staff and the guys that do the heavy lifting. Special thanks to Martin and Carl who collected our possessions from storage in Herts, drove to Devon and still had a sense of humour after unpacking everything 👏
I have no hesitation is recommending Better Removals.

1 agosto 2023
Non scritta su invito
Valutata 5 stelle su 5

Excellent team

Excellent team , very courteous and with a good sense of humour! Packing was extremely well done and efficient. The team went beyond the "fragile only" packing and dealt with many other items too.
Very good service.

17 luglio 2023
Non scritta su invito
Valutata 1 stelle su 5

Didn't show up for a quote

I contacted Better Removals for a quote, very quick to respond and arrange the visit I was told that I could have a visit anytime during W/C 12th June.
I requested Tuesday 13th June - Geraldine responded by saying Tuesday 14th June at 09:30 approx.
Geraldine got the day wrong - 14th is Wednesday - she came back with a one liner "Sorry Wednesday 14th".
So I waited for Mike to turn up this morning at the predetermined time and no show.
I would not use this company to move me as they cannot get the day/date to marry up and when giving me the alternative date she didn't specify a time.
I asked Geraldine to cancel the visit and she responded very quickly and stated
Hi Steve,
I am so sorry when I rearranged your appointment from Tuesday I didn’t put on the new entry about the set time for 9.30. Mike was making his way to you for 11.30 Do you still want him to come or shall I rearrange for another day.
Best Wishes Geraldine
Make your own mind up on Better Removals suitability to get to you on time on the right day to move you - I wouldn't based on my interaction with them so far

14 giugno 2023
Non scritta su invito
Logo di Better Removals

Risposta di Better Removals

Afternoon Steve,

Thank you for taking time to leave a review. We are really sorry to hear that you have not been satisfied with the service you have received so far. Please accept our sincere apologies for any inconvenience caused as I know how frustrating this must have been for you. I have read through the email correspondence between yourself and Geraldine and can see that this mix up has happened purely by mistake and was certainly not intentional. From my understanding Geraldine meant to come back to your email to confirm that you were booked in for Tuesday 13th June at 9:30am but as she put Tuesday 14th, she then got confused and changed your appointment to Wednesday 14th June. As I'm sure you can see from all our other reviews on here, this is a very rare occurrence and we feel that this review doesn't reflect fairly on the service we usually provide.

Again, Better Removals would like to sincerely apologise for the inconvenience this mix up has caused.

Kind Regards,

Better Removals

Valutata 5 stelle su 5

1st class company

From beginning to end this company were amazing!

On the day the team were professionals and not one breakage!

As all moves they can be stressful but the team had us laughing all day which was great!!

1 giugno 2023
Non scritta su invito
Valutata 5 stelle su 5

A terrific team

A terrific team. They stood out from the start through an in-person survey that was thorough and helpful, and an excellent leaflet (including moving tips), plus membership of BAR/AIM/MoveAssured. Our move was not a long distance but involved a significant volume of heavy contents (books no doubt being the curse of the removals firm), and a relatively tight delivery location. Better Removals provided a packing/moving service over two days via a lorry plus a large van. The office team coped with a very short period between exchange and completion. The team were efficient, skilled, and good-humoured throughout.

17 maggio 2023
Non scritta su invito
Valutata 5 stelle su 5

This was a big 3-day move with a 500…

This was a big 3-day move with a 500 mile round trip for the guys and they were excellent!

First day packing. Everything boxed up and labelled accurately which was a real bonus when we got to the other end. They had a couple of large fragile items to do and these were packaged very carefully.
Second day, move day. Arrived early and had the lorry loaded up ahead of schedule. They then traveled to our new destination 250 miles away.
Third day. unloaded the lorry (and it was a big lorry!) and placed everything where it was intended to go. Beds rebuilt and the largest fragile item unpacked and positioned.

No breakages or damage to anything. The packing at the start had been done carefully and with thought.

Overall, a great team who worked very hard and efficiently. Thank you!!

13 aprile 2023
Non scritta su invito
Valutata 5 stelle su 5

Highly recommend

Found Better Removals great from start to finish. We amended our requirements after changing location and nothing was too much trouble, great customer service.
Removal guys were efficient, careful with our belongings and helpful.
Dismantled & reassembled beds which was great.
Nothing damaged, would definitely recommend using them.

4 aprile 2023
Non scritta su invito
Valutata 5 stelle su 5

Fantastic

Fantastic. They did a complete pack and move, and did everything carefully and quickly. All boxes delivered to the right rooms and labelled with the approx. contents. Nothing broken or lost!

6 aprile 2023
Non scritta su invito
Valutata 5 stelle su 5

Better than the rest. The best!

The team could not have made a house move smoother. The full packing service was worth every penny, removing all the stress by packing more or less everything the day before, and finishing off the remaining essentials on move day, as well as dismantling and reassembling all furniture items as part of the service. Everything was well boxed (kitchen and fragile items very carefully wrapped to ensure no breakages) and marked clearly, and put in the right rooms the other end. Fantastic, professional and efficient. A great service and experience, good communications throughout, and I could not recommend them highly enough.

24 febbraio 2023
Non scritta su invito
Valutata 5 stelle su 5

The team of 5 were super stars

The team of 5 were super happy, helpful and hard working, despite the pouring rain. There didn't damage anything and protected our floors carefully. Great value for money and very helpful and flexible during the difficult period when the moving date kept having to change.

17 marzo 2023
Non scritta su invito
Valutata 5 stelle su 5

Excellent service

The Removers were excellent from start to finish and helped to alleviate the stress of moving.
They had a really 'can do' attitude to any challenges that arose and remained calm and considerate throughout.
The move was organised over 3 days with smaller vans in order to make access either end of the move easier.

27 gennaio 2023
Non scritta su invito
Valutata 5 stelle su 5

Excellent service

Excellent service, very friendly staff answering numerous questions and different options to us. Not a problem when we had to cancel at 24 hours notice (do take out the insurance or this could be a very costly error) Alfie, Ky and Ben were considerate and efficient and kept us entertained whilst they packed up mums home of 40 + years and transported it elsewhere. I would highly recommend this professional service.

31 gennaio 2023
Non scritta su invito
Valutata 5 stelle su 5

Amazing service from start to finish

Amazing service from start to finish! The team worked quickly but carefully, both when packing and when delivering everything to my new house. They were super helpful, even helping me with things like levelling up kitchen white goods that were already in the property - above and beyond the call of duty! I would definitely recommend.

10 dicembre 2022
Non scritta su invito

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