Better Bed Company Recensioni 

489
TrustScore 4.5 su 5

4,4

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Valutata 5 stelle su 5

Really impressive customer service from Lee - quick and clear responses and really helpful. We were deciding whether to go with John Lewis or Better Bed Company and the personal customer service from... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I am impressed. Made a phone call just before noon on Thursday and bed arrived by noon the next day. I would like to thank Lee for his warm and professional approach on the phone and reassurance that... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Second mattress bought from The Better Bed Company, this time for my elderly aunt. As before excellent communication all the way through, asked for later delivery if possible, so I could be there to... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Would thoroughly recommend the Better Bed Company. I spoke to Lee on a Sunday about the availability of a bed. Lee promised to call me the following day, he did. I took delivery of it on the Wednesday... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di mobili

Scritti dall'azienda

The Better Bed Company has a large range of Beds, Bed Frames, and Mattresses for sale. We offer next day delivery and the best beds and mattress brands. We have information and advice on Beds Mattresses and Life Style for healthy sleep read our Blogs today. If you're looking for ottoman beds, bunk beds, or mattresses we have the solution. With over 40 years of experience in the Bed Industry, you can count on our brand. Our kids beds range is fantastic for your children. We bring high sleepers, cabin beds, and trundle beds with storage to de-clutter the kids bedrooms. Find wooden beds, fabric bed frames, and metal bed frames on the site to offer style to the room. Our adult bed frames also come with storage like drawers and ottoman solutions, this is great as they save space in the bedroom. Choose from a variety of brands like Julian Bowen, Bedmaster, and GFW beds with trust for peace of mind. Check out our social media pages for giveaways and help advice when buying beds and mattresses, to provide trust with the sale. We hope to see you soon at Better Bed Company.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

489 recensioni

5 stelle
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4,4

Tutte le recensioni

(489)

77 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Would thoroughly recommend the Better Bed Company

Would thoroughly recommend the Better Bed Company. I spoke to Lee on a Sunday about the availability of a bed. Lee promised to call me the following day, he did. I took delivery of it on the Wednesday with absolutely great service from the delivery men who carried the heavy boxes upstairs. Lee also suggested viewing a YouTube video when building the bed as well using the instructions, saying any issues to give him a call. Thursday morning I called Lee to say how impressed I was. I would certainly buy from Better Beds again. Stuart

7 gennaio 2026
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Risposta di Better Bed Company

Hi Stuart, we are pleased you liked the service Lee provided.

We are also happy the delivery team was really good for you.

We hope to see you soon.

Thanks Better Bed Company

Valutata 1 stelle su 5

i'll write a review when i get it…

i'll write a review when i get it delivered

5 gennaio 2026
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Risposta di Better Bed Company

Hi James. I have added you to the diary for Monday to chase the mattress for you. I’ll try and get you some tracking. Thanks Better Bed Company

Valutata 5 stelle su 5

I ordered a super king size bed and had…

I ordered a super king size bed and had a call the next day to say that it was out of stock until the end of January. I was given the option to cancel the order if I wanted but I decided to wait as it wasn’t urgent. I then got offered discount by another company and upon contacting Better Beds they matched it immediately. Excellent service

16 dicembre 2025
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Risposta di Better Bed Company

Hi Rhian, we are happy you liked the service, and we got you your super king size bed at a discounted price.

If you need anything now or in the future, please contact us.

We hope to see you soon.

Thanks Better Bed Company

Valutata 5 stelle su 5

Brilliant.

3 gennaio 2026
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Risposta di Better Bed Company

Hi Pauline, we are pleased you’re happy with the service you received.

We hope to see you soon.

Thanks Better Bed Company

Valutata 4 stelle su 5

Mattress arrived today great service…

Mattress arrived today great service thanks, however it would have been 5 stars but we had no notification that is was being delivered today so I had just got in when it arrived one man in a white van, so quite fortunate. Everything fine anyway.

5 gennaio 2026
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Risposta di Better Bed Company

Hi Alan, we are pleased you’re happy with the service.

We aim to work with our delivery team to get this better in the future.

We hope to see you soon.

Thanks Better Bed Company

Valutata 5 stelle su 5

Wouldn't hesitate to recommend

Had not heard of this company before, I found they had the best price for a Kaydian Walkworth bed that I was looking at.
The same bed was almost 50% more expensive at bigger name retailers.

I checked them out for reviews and all seemed good, so I placed my order late on 30th December.
Got a call the following morning to agree a delivery date.
The day before delivery I got some messages from the delivery company, but noticed a minor discrepancy in the info, so called Better Bed Company.
All sorted within minutes by Lee (good name that), and full tracking available from the delivery company the following day.
Delivery was yesterday, had chance to assemble the bed today and all is good.

Ordering from a company you've never heard of is often a hesitant experience, but sometimes you've got to follow your instincts, and I'm pleased I did.

31 dicembre 2025
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Risposta di Better Bed Company

Hi Lee, we are pleased you liked the service and you got a good deal on your ottoman bed.

We are happy Lee could be helpful for you.

If you need anything now or in the future please let us know.

We hope to see you soon.

Thanks Better Bed Company

Valutata 5 stelle su 5

Amazing service and quality product

Wanted to purchase the correct bed and after having a chat with Lee I made my mind up that I would definitely purchase from here. Lee was happy to answer any questions I had.
Delivery was really quick too and the bed is amazing quality! To top it up he even called me when I was struggling to assemble the last parts! That’s amazing customer care
Thank you Lee for the fantastic experience you have provided I will definitely purchase from you again!! Highly recommended

14 dicembre 2025
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Risposta di Better Bed Company

Hi Shabnam, we are happy you liked the service and that Lee was helpful for you.

We are also pleased you liked your new bed.

We hope to see you soon.

Thanks Better Bed Company

Valutata 5 stelle su 5

Really great experience buying from…better bed company

Really great experience buying from this company. I ordered 2 rugs and one was delayed. I was called within 24 hours of ordering to explain this. Really helpful staff.

11 novembre 2025
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Risposta di Better Bed Company

Hi Jennifer, we appreciate your kind words.

If you need anything now or in the future don’t hesitate to ask.

We hope to see you soon.

Thanks Better Bed Company

Valutata 5 stelle su 5

Good value

Lovely mattress..had one previously and so easy to choose another. Very pleased

1 dicembre 2025
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Risposta di Better Bed Company

Hi Jan, we are happy you like your mattress.

If you need anything now or in the future, please let us know.

We hope to see you soon.

Thanks, Better Bed Company

Valutata 1 stelle su 5

Not dependable.

The process we experienced did not match what was conveyed to us via phone when we called to ask how to arrange purchase and deliver to accommodate a specific range of dates. The delivery is now projected over a week later than expected even after being purchased and fully paid on 12th of November...nearly 3 weeks to process. Very difficult to confirm anything.

29 novembre 2025
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Risposta di Better Bed Company

Hi Amy, apologies about this the bed is due in Monday the 1st December, I have you in the diary and eye on your order. I’ll contact you then to get you booked in for the delivery. Sorry about the delay on your bed. Thanks Better Bed Company

Valutata 5 stelle su 5

Excellent customer service

Excellent customer service. Speedy delivery. Mattress well packaged. Delivery team super efficient and friendly.

17 novembre 2025
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Risposta di Better Bed Company

Hi Sarah, thanks for the kind words. We're pleased you're happy with the mattress, and the delivery and customer service were excellent for you.

We hope to see you soon. Thanks, Better Bed Company

Valutata 1 stelle su 5

Non delivery of bed

A particular bed, having been listed as in stock and being prepared for shipment, now won't be delivered until who knows when. For various reasons it needs to be delivered to my daughter, who got the phone call. It would have been nice to get an email with some sort of firm information.

11 novembre 2025
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Risposta di Better Bed Company

Hi Klara, sorry for the delay on this. The bed is due in on the 20th Dec, just expect a text then to get you booked in. We do struggle at the moment to keep on top of the site, and I think every company does online. We do our best in the future to do better.

Thanks, Better Bed Company

Valutata 5 stelle su 5

Wow what good service

Wow what good service!
Delivery speedy, mattress of a good standard. You really could not ask for more. My old man suffering from the old mattress, so very pleased to have found Better Bed!!

12 novembre 2025
Non scritta su invito
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Risposta di Better Bed Company

Hi Anne, thanks for your pleasant words.

We are pleased help you and your partner out with a new mattress.

We hope to see you soon.

Thanks Better Bed Company

Valutata 5 stelle su 5

This is the second time I bought…

This is the second time I bought mattress from this shop and I won’t go anywhere else. The mattress arrived on the next day and the whole thing experience was great.

3 novembre 2025
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Risposta di Better Bed Company

Hi Agata, thank you for your kind words. We are glad we can provide you with good service and that you like the mattresses.

We will see you again soon.

Thanks, Better Bed Company

Valutata 2 stelle su 5

I ordered the bedframe as the website…

I ordered the bedframe as the website led me to believe it would be 2 to 7 days. I ordered 6 days ago and still waiting for a text to confirm delivery date.

I e-mailed last week and the reply said I'd get one early this week. Tmrw is Wed so by my understanding that is mid week.

3 novembre 2025
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Risposta di Better Bed Company

Hi Sammy, apologies for this and the delay on your bed frame.

We hope to do better next time.

The bed should be with you in the next day or so.

Any problems let us know at customercare@betterbedcompany.co.uk

Thanks Better Bed Company

Valutata 5 stelle su 5

Very happy

Quick delivery
Great quality.
Waited until assembled before reviewing

28 ottobre 2025
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Risposta di Better Bed Company

Hi Mr And Mrs V Bond, we're pleased you liked the quality and service on the bed.

If you need anything, please let us know.

We hope to see you soon.

Thanks Better Bed Company

Valutata 5 stelle su 5

Great quality product and service

Even though the product wasn't in stock, we were kept informed and updated as soon as it was with prompt delivery.
Great quality product and service.

11 settembre 2025
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Risposta di Better Bed Company

Hi, we’re pleased you were happy with the service.

If you need anything now or in the future, please let us know.

We hope to see you soon!

Thanks Better Bed Company

Valutata 1 stelle su 5

Awful Service. False advertising.

Ordered a bed before the 1pm cut off for next day delivery as advertised. Received a phone call the next day to tell me it was out of stock and will not be available until December. Had the audacity to then try and sell me other 'similar' beds. Timewasters - so be careful not to believe what they are advertising!

22 ottobre 2025
Non scritta su invito
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Risposta di Better Bed Company

Hi, we apologise for this. We try and keep an eye on stock levels at the moment this is really difficult.

We will try and improve on this in the future.

Thanks, Better Bed Company

Valutata 5 stelle su 5

Excellent customer service

Easy to order on line. Customer service was very good and helpful, kept up to date and offered alternative product when out of stock. Would use this company again.

7 ottobre 2025
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Risposta di Better Bed Company

Hi Maggie, we're pleased you liked the service from us.

If you need anything now or in the future, please let us know.

Thanks, Better Bed Company

Valutata 5 stelle su 5

Ottoman Bed

Great customer service from Better Bed Company.
Very happy with our new Katrina Vogue Ottoman bed.
Delivery company were good and arrived when they said they would.

29 settembre 2025
Non scritta su invito
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Risposta di Better Bed Company

Hi Deborah, we're happy you're pleased with your new ottoman bed.

We also hope to see you soon.

Thanks, Better Bed Company

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