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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Really impressed by the plants and staff when ordering online. The plants are good quality, and well packaged. I had a problem with one of them which I flagged up, and it has been replaced withou... Leggi di più

Valutata 5 stelle su 5

I’ve bought a range of plants in the last six months, Hakonechloea, Penisetum, Dicentra, thymes, numerous epimediums and ferns etc. I lost a Ceratostigma over the winter during a hard frost (should ha... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Our Lavandula dentata plants from The Beth Chatto Gardens arrived this morning, skilfully packed in robust cardboard, so they were in perfect condition. And they are beautiful plants, obviously caref... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I have been using the nursery quite regularly since discovering them about 15 months ago. The plants always arrive well packaged and grow strongly when planted out. I have tried other online nurseries... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Vivaio e articoli per il giardino
  2. Giardiniere

Scritti dall'azienda

The gardens and plants of award winning plantswoman Beth Chatto OBE VMH. Beth took a challenging landscape and transformed it into inspirational gardens based on her mantra: right plant, right place. Plants are propagated and tended until ready for sale. They're carefully selected, packaged and delivered all over the UK; from Beth's garden to yours.


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

134 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I’m so glad I ‘found’ Beth Chatto

I’m so glad I ‘found’ Beth Chatto, which has become almost the only nursery I buy from these days. Following Beth, I have developed a dry garden, and the plants (many of them!) I have bought from Beth Chatto have been almost universally very good (arriving well packaged) and have taken well and thrived. I buy almost all of my plants online from Beth Chatto. Sometimes the wait time for them to become available is quite long, but the alerts work well, and the wait is worthwhile. All in all, I highly recommend Beth Chatto.

2 agosto 2024
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Risposta di Beth Chatto's Plants & Gardens

We are glad you found us too! Thank you for such a wonderful review Nicholas. I too have just created my very own dry garden in the front of my house full of Beth Chatto treasures and had lots of lovely comments from passers by.

All the best
Leanne

Valutata 5 stelle su 5

Visit To Beth Chattoe Gardens

First class experience from location, gardens, facilities and staff.

Staff were superb.

10 luglio 2024
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Risposta di Beth Chatto's Plants & Gardens

Hi Stephen,
We think our staff are superb too!
We hope to welcome you back to the Gardens soon.

All the best
Leanne

Valutata 5 stelle su 5

Beautiful, unusual plants

Beautiful, healthy plants, very securely packaged for posting. I was on a waiting list for my plants and was delighted with the whole process, from the ease of requesting the plants to receiving them.

1 agosto 2024
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Risposta di Beth Chatto's Plants & Gardens

Hi Rachel,
Thank you for taking the time to leave us a review, we really do appreciate it.
It's always lovely to hear that our plants have arrived safely!

All the best
Leanne

Valutata 5 stelle su 5

Super plants

The strong and healthy plants arrived in first class condition as they were very well packaged. I planted them out promptly and they are thriving.

2 luglio 2024
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Risposta di Beth Chatto's Plants & Gardens

Thank you Samantha.
Our plants are grown as nature intended, not forced in anyway which makes them robust and ready to cope with whatever the Great British weather has to throw at them!

All the best
Leanne

Valutata 5 stelle su 5

Beth Chatto plants are the best

Beth Chatto plants are the best! Beautifully packaged so they travel well in transit. Healthy robust plants that thrive. Fabulous collection to choose from. Thank you Beth Chatto gardens. Value for money.

6 agosto 2024
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Risposta di Beth Chatto's Plants & Gardens

Thank you so much for taking the time to leave us a review Gail, it means a lot.
Our packing team work hard to carefully package up your precious cargo to ensure they arrive safely, so it's always lovely to read great feedback.

All the best
Leanne

Valutata 5 stelle su 5

Great service and great plants!

Plants always arrive well packed and in excellent condition. I have bought plants before and they are all thriving.

23 luglio 2024
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Risposta di Beth Chatto's Plants & Gardens

Hi CJ,
Thank you for taking the time to leave us a review, we really do appreciate it.

All the best
Leanne

Valutata 5 stelle su 5

A go to supplier particularly for the less usual plants

As well as more familiar varieties Beth Chatto also grows some more unusual varieties. They provide good advice on growing conditions required and their website is such a valuable source of information. You do often have to wait for stock to become available but plants are grown ethically and peat free and carefully packaged and despatched so that they arrive safely. Maybe not always the cheapest but I like that they offer decent sized plants as I find these establish so much better - you get what you pay for. Definitely one of my ‘go to’s’ for online plants

6 agosto 2024
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Risposta di Beth Chatto's Plants & Gardens

Thank you for your wonderful review, it really means a lot to us.
As you have said, our plants are grown in peat free compost and lovingly cared for to ensure they arrive ready to be planted straight out into your garden.

All the best
Leanne

Valutata 3 stelle su 5

NO CASH PAYMENTS

The gardens are absolutely beautiful and so well maintained. The woodland trail and butterfly search is a great way to get kids involved.
What let in down was NOT excepting cash payments anywhere on site.
To not give the customer a choice and forced to use card was a huge no for our family.

24 luglio 2024
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Risposta di Beth Chatto's Plants & Gardens

Hi Natalie,
Thank you for taking the time to leave us a review. It's great to read that you enjoyed the garden and the children's activities we are running throughout the summer holidays.
In response to your comment about our policy of card only payments, as a small business, the handling of cash on a daily basis adds so much extra time to our already busy day. We would love to be able to offer both options as we do understand your frustration, but counting cash, discrepancies, trips to the bank, etc, are incredibly time consuming and sometimes stressful for our staff.
I hope that explains our reasoning a little more.

All the best
Leanne

Valutata 5 stelle su 5

Good quality and size plants

Good quality and size plants. Would use again

7 luglio 2024
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Risposta di Beth Chatto's Plants & Gardens

Hi Janice,
Thank you for taking the time to leave us a review, we really do appreciate it.

All the best
Leanne

Valutata 5 stelle su 5

Top quality plants

Top quality plants, many unobtainable elsewhere, propagated on site at this beautifully run Nursery. Have been buying here for years, both personally and as a professional. Can't praise them highly enough. Website and delivery also excellent. Very helpful on the phone and efficient email notifications for out of stock items. Very good value for plants which never fail if treated properly on receipt.

28 giugno 2024
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Risposta di Beth Chatto's Plants & Gardens

Hi,
Thank you so much for your wonderful review and thank you for your continued support- we really do appreciate it.

All the best
Leanne

Valutata 5 stelle su 5

Quality

Visited the lovely and inspiring gardens while on a coach holiday last year so unable to buy plants at the time. Have subsequently bought on line. Yes , a little dearer for the plants and p&p but you get what you pay for…quality that has been packaged well and I wanted a specific snowdrop that was hard to find elsewhere. Look forward to my next purchases.

7 febbraio 2024
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Risposta di Beth Chatto's Plants & Gardens

Hi Jenny,
Thank you for your wonderful review! I'm glad that you were able to find the snowdrop that you wanted.

All the best
Leanne

Valutata 5 stelle su 5

Lovely garden and amazing nursery

Lovely garden and amazing nursery. The majority of plants for sale are propagated on site and whilst slightly more expensive since than some nurseries I have found their quality second to none

25 maggio 2024
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Risposta di Beth Chatto's Plants & Gardens

Hi Dane,
Thank you for taking the time to leave us a review, we really do appreciate it.

All the best
Leanne

Valutata 5 stelle su 5

Always good quality plants and a…

Always good quality plants and a fantastic range.

21 maggio 2024
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Risposta di Beth Chatto's Plants & Gardens

Hi Kev,
Thank you for your review, we really do appreciate you taking the time to leave us one.

All the best
Leanne

Valutata 5 stelle su 5

Second to none

I've ordered & received plants from BC on a number of occasions over several years and their quality has always been excellent, including appropriate packaging, plant information & customer service. I've no hesitation in recommending Beth Chatto, in my experience they're first class.

18 aprile 2024
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Risposta di Beth Chatto's Plants & Gardens

Hi Clive,
Thank you for your wonderful review, it means a lot to us!

All the best
Leanne

Valutata 5 stelle su 5

The best plant website

The best plant website. The p & p is quite expensive but the quality of the plants is worth it.

2 luglio 2024
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Risposta di Beth Chatto's Plants & Gardens

Hi Philippa,
Thank you for taking the time out of your day to leave us a review, we really do appreciate it. A lot of work goes into not only producing quality plants, but also making sure the website is as user friendly as possible to ensure visitors receive all the information they need. So to receive such great feedback makes it all worth it!

All the best
Leanne

Valutata 5 stelle su 5

Not a bad word to say

I've ordered three lots of plants and they've been in tip top condition. The postage and packing might be more than some others, but the plants are packed very well indeed, so justifying the few extra pounds.

28 giugno 2024
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Risposta di Beth Chatto's Plants & Gardens

Hi MDH,
Thank you for your review and for your continued support for our independent family business. We work hard to make sure our plants are packed as well as possible. After months of creating and nurturing our plants, it would be a shame to fall at the last hurdle and pack them poorly risking damage.

All the best
Leanne

Valutata 5 stelle su 5

My second purchase from this company

My second purchase from this company. As before, excellent communication regarding delivery which arrived within the 1hour time slot. Plants were in good condition and well packed.
The origanum had been pruned but I know from past experience it will soon pick up and flower. My plants that survived neglect from last autumn to this June were the ones I bought from Beth Chatto last year, the “right plant, right place “ philosophy works, and a bit of pruning is a small price to pay for plants that establish better ( pruning = stronger root system) , perform better and work with climate change.
I have learned a lot from Beth Chatto’s books as I am disabled and need a low maintenance garden. Will use again.

25 giugno 2024
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Risposta di Beth Chatto's Plants & Gardens

Hi Karen,
Thank you for your extensive review. It's always great to get feedback from our customers and it's useful for future customers to understand our process and to know that they will be receiving the best quality plants.

All the best
Leanne

Valutata 4 stelle su 5

Unpleasant surprise initially, but quickly rectified by Customer support.

I had a very negative experience on receiving the plants, but customer support got in touch and rectified things quickly. In my book, this is good enough. So I'm updating this review to reflect my overall experience. Thanks again to Gill from Customer Services.

25 giugno 2024
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Risposta di Beth Chatto's Plants & Gardens

Hi Lyubomir,
I understand that Gill from customer services contacted you and offered a full refund on those plants you were unhappy with. We always urge customers to contact us as soon as possible if they are unhappy with any aspect of their order so we can try to resolve quickly.
We aim to dispatch our plant orders within a week, but due to an influx of orders, our dispatch time unfortunately increased to two weeks.
It would seem that you were also unhappy with an order from another plant nursery as we received one of your returns by mistake. In our opinion, the plants you were returning were strong and healthy and a shame for them to be going back and forward in the post unnecessarily.

All the best
Leanne

Valutata 1 stelle su 5

Plants poor quality

Plants poor quality, late in arriving and sometimes damaged.

21 maggio 2024
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Risposta di Beth Chatto's Plants & Gardens

Hi Caroline,
I'm very sorry to hear that. Did you contact customer services to try to resolve the issue?
If your issue hasn't been resolved, please contact us at customer@bethchatto.co.uk and we will do our best to help.

All the best
Leanne

Valutata 3 stelle su 5

Beth Chatto Dismal Service

Dismal service. I ordered and paid for some plants. After more than two weeks they had still not come. I contacted Beth Chatto and they had just been forgotten. They offered me free postage off a future order. When I decided to buy a plant from them, I couldn’t because they demanded a minimum spend of £21 and I only wanted one plant. Their remedy was worthless. I feel I’ve been treated with contempt.

They have now agreed to refund me the postal costs, which has improved them in my eyes.

19 maggio 2024
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Risposta di Beth Chatto's Plants & Gardens

Hi Jonquil,
Thank you for taking the time to update your review. I'm happy that the issue was resolved and you received your plants plus a refund on p&p.

All the best
Leanne

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