Have been using Beryl for years. In the last year or so the prices have gone up but the service has gone massively downhill. Poorly maintained bikes have led to dangerous situations where breaks or ge... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I’ve been using Beryl bikes regularly for over a year, but I’ve been having ongoing issues with parking when using the newer bikes. Quite often when I end my ride, the app says the bike is not on the... Leggi di più
I received a very speedy response from customer support today after discovering a couple of damaged e-bikes. Fault report raised and the fleet maintenance team tasked with repair. It’s good to rece... Leggi di più
I really enjoy using this service. Pre purchasing minutes saves me money on what I’d spend using public transport like bus or train. Customer services are kind and helpful. Had issues with journ... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Beryl is on a mission to get people moving around cities in a more sustainable way. Find out more about our bike, e-bike and scooter share schemes across the UK. Or buy one of our lights for your own personal bike. All our products have been designed and built with people and safety at its heart.
Informazioni di contatto
The Green House, 244-254 Cambridge Heath Rd., E2 9DA, London, Regno Unito
- +44 0203 0035044
- support@beryl.cc
- beryl.cc
4,0
Molto buono
819 recensioni
Ha risposto al 98% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Never have an easy experience
Never have an easy experience. Always over charged or bike fails to unlock. Today I was stranded after trying 8 bikes. Customer support couldn't help me. Absolutely appalling.
20 marzo 2026
Non scritta su invito
Risposta di Beryl
Good Afternoon Jake,
Thank you for your feedback. We greatly appreciate all forms of feedback, whether positive or negative, as it helps us to continuously develop and improve our business. Please accept our sincere apologies for the inconvenience this has caused you.
We strive to maintain a fleet of reliable and well-maintained bikes, and it is disappointing to learn that we fell short of your expectations. Please rest assured that we are taking your concerns seriously and we're actively working on fixing these glitches to ensure a smoother journey start and quicker ride ending process.
We’re sorry to hear that your experience was not up to standards.
Kind regards
Scott Campbell
Customer Operations & Risk Manager
Beryl
Used a few times and there's issues…
Used a few times and there's issues every time. Latest one was a £10 fee for parking outside a bay when I was parked right in the middle of one. Customer services did say they'd refund it but it could take 10 working days.
19 marzo 2026
Non scritta su invito
Risposta di Beryl
Good Afternoon Matt,
Thank you for your feedback. We greatly appreciate all forms of feedback, whether positive or negative, as it helps us to continuously develop and improve our business. I'm truly sorry to hear about your recent experience with our service and the challenges you encountered.
At Beryl, ensuring the safety and satisfaction of our customers is our top priority. We understand the impact that this issue has had on your experience, and we are actively working to address it to prevent any future occurrences.
We appreciate your understanding and patience as we work to resolve this matter. If you have any further questions or concerns, please do not hesitate to reach out to us. Your satisfaction is of utmost importance to us, and we are here to assist you in any way we can.
Today, more than 5000 people actively use our bikes, e-bikes, e-scooters to get to work or university, explore a new place, or nip to the shops. I hope you will continue to be one of the 5000 active users.
We’ll strive to do better.
Kind regards
Scott Campbell
Customer Operations & Risk Manager
Beryl
horrible bikes…
horrible bikes… i attempted to unlock multiple different bikes separately and each one took my money and didn’t let me ride… the only bike that actually unlocked refused to actually move and within a minute the beryl app said i had rode for 5 minutes.. the company takes ur money without a thought and doesn’t care
19 marzo 2026
Non scritta su invito
Risposta di Beryl
Good Afternoon Mason,
Thank you for your feedback. We greatly appreciate all forms of feedback, whether positive or negative, as it helps us to continuously develop and improve our business.
We sincerely apologise for the inconvenience caused by the bike unlocking issue. We understand how frustrating this can be and assure you that our team is committed to resolving such problems quickly.
You may see the £1 pre-authorisation card check. This is refunded automatically.
To ensure your card is valid, we complete a pre-authorisation card check each time you do the following:
Add a card
Start a journey
This pre-authorisation card check is refunded automatically. The pending charge is usually cancelled within 7 business days, depending on how fast your bank can process it. In your bank account, the card check is from 'BERYL CARD AUTH'.
This check applies to every user and attempted ride, even if you have a Minute Bundle or Riding Pass or the ride fails.
Your journey cost will be charged separately at the end of each ride.
Please contact our support team at support@beryl.cc so we can investigate and refund any incorrect charges.
Please rest assured that we are committed to improving and providing a better experience for our customers.
Kind regards
Scott Campbell
Customer Operations & Risk Manager
Beryl
The bikes are brilliant
The bikes are brilliant. So convenient for bike rides to/from school runs to use the car less and bike with my son more. They’re affordable and very easy/safe to use! Highly recommended!
19 marzo 2026
Non scritta su invito
top notch
I don't often have to communicate with the Beryl team but when I get through they are always helpful and friendly. Sherry, Edgar, Ga-Young have all been brilliant when I have reached out, and many more over the year or so I have used this service.
18 marzo 2026
Non scritta su invito
Real life customer service beats AI chat bot every time
Once the AI chat bot gave up trying to help the real life customer service rep was excellent. She understood the problem straight away and issued a refund. Very efficient
18 marzo 2026
Non scritta su invito
They are really helpful
17 marzo 2026
Non scritta su invito
Excellent service
Excellent service, very quick and helpful! Great to speak to a real person very quickly!
17 marzo 2026
Non scritta su invito
Great customer service when you have an…
Great customer service when you have an issue with a bike!
17 marzo 2026
Non scritta su invito
Better value than my car these days
Better value than my car these days ! Beryl customer service is very good if anything ever goes wrong
17 marzo 2026
Non scritta su invito
Customer service is very prompt and…
Customer service is very prompt and easy to deal with
16 marzo 2026
Non scritta su invito
Will be using Beryl again
Very available bikes and great customer service. Sherry was incredibly helpful when I encountered an issue with my payment.
15 marzo 2026
Non scritta su invito
The most useless option of transport
The most useless option of transport
Lack of bikes in the bays when you do find one they are usually out of service
I reckon I have a 10 precent success rate
In short useless
14 marzo 2026
Non scritta su invito
Risposta di Beryl
Good Morning Jeese,
Thank you for your feedback. We greatly appreciate all forms of feedback, whether positive or negative, as it helps us to continuously develop and improve our business. Please accept our sincere apologies for the inconvenience this has caused you.
We make vehicles unavailable for hire when they need servicing or inspection due to customer and staff reports. This also applies to vehicles out of battery.
If the vehicle is not visible in the app, it means it is unavailable for hire.
Please check the app for all the available vehicles you are able to use. When you click on the Bay in the app, you will be able to see the vehicle number.
In order to better assist you, may I kindly request for your Beryl account details via an email to support@beryl.cc
I would be happy to share my personal email with you, and I encourage you to reach out to me with any further comments, concerns, or suggestions that you may have.
We’ll strive to do better.
Kind regards,
Scott Campbell
Customer Service and Operations Manager
Beryl
Good customer service
I had an issue with my bike , but Max responded right away in the chat and sorted the issue out.
The bikes are very handy to use in Manchester City centre
12 marzo 2026
Non scritta su invito
customer service was really fast and…
customer service was really fast and responsive
11 marzo 2026
Non scritta su invito
Great service and excellent customer service!
I really enjoy using this service. Pre purchasing minutes saves me money on what I’d spend using public transport like bus or train.
Customer services are kind and helpful. Had issues with journeys with vehicles not locking either due to fault or poor cellular service. They’ve been more than happy to help in these situations.
Thank you, Beryl :)
11 marzo 2026
Non scritta su invito
Bikes temperamental, support top notch
Bikes temperamental all the time but support team always class and coming back quickly to help with any incorrect additional fees. Lizzie was v helpful today sorting an incorrect overcharge
11 marzo 2026
Non scritta su invito
Responded promptly on customer service…
Responded promptly on customer service when I had a fault with the bike.
11 marzo 2026
Non scritta su invito
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