BedsDivans Recensioni 

1880
•
TrustScore 3.5 su 5

3,7

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Valutata 5 stelle su 5

Well the quality speaks for itself self I can’t say enough about that Their communications with are so helpful. Ok took 3 weeks to get to me but what would you expect for free postage was delivered... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I had a great experience with Beds Divans the mattress arrived today by a very professional and nice bloke he delivered the mattress with care and helped my mum with it into the house. Very happy with... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Bought from ebay a double sized divan with two storage draws, headboard and mattress included. Superb quality at a pretty unbeatable price, was super pleased with the purchase end the delivery. Also t... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

I purchased a mattress from this company via eBay. After delivery being cancelled without notice three times, the mattress finally arrived with a large stain on it. I contacted the company thro... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di letti
  2. anche in
  3. Mobilificio
  4. Negozio di biancheria da letto
  5. Negozio di materassi
  6. Negozio di mobili
  7. Negozio di mobili per camere da letto

Scritti dall'azienda

BedsDivans is a UK-based mattress retailer committed to providing quality sleep products that combine comfort, support and value for money. We offer a carefully selected range of mattresses designed to meet a variety of comfort preferences, sleeping needs and budgets. Our collection includes pocket sprung, orthopaedic, memory foam and luxury pillow-top mattresses, available in a range of sizes to suit different bedroom requirements. Whether customers are looking for everyday comfort, enhanced support or a more luxurious sleeping experience, our aim is to help them find a mattress that suits their individual needs. At BedsDivans, we believe that quality sleep should be accessible without compromising on value. We focus on offering a diverse product selection, clear product information and a straightforward shopping experience, helping customers make informed decisions when choosing their mattress. We understand that purchasing a mattress online requires confidence in both the product and the service behind it. We therefore aim to provide transparent information about our products, delivery arrangements and customer policies, alongside support to help customers with any questions or concerns relating to their order. We offer free delivery across our eligible UK mainland delivery areas, with standard delivery typically taking 7–14 working days. Depending on the delivery location and courier arrangements, delivery may occasionally take up to 21 working days. Customers receive delivery confirmation directly from the courier once their order has been booked in. Our commitment is to provide customers with quality mattresses, competitive value and a professional service from the point of purchase through to delivery. We continually strive to improve our products, communication and overall customer experience. **BedsDivans – Quality Mattresses for Comfort, Support and Better Sleep.**


Informazioni di contatto

3,7

Nella media

TrustScore 3.5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,7

Tutte le recensioni

(1880)

19 recensioni negli ultimi 12 mesi

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Valutata 4 stelle su 5

Delivery lead time error

Prior to placing order( March 9th) I confirmed delivery lead time of 3-5 working days over the phone and started getting nervous when I hadn’t been given a delivery slot and couldn’t get through on the phone. It was pure relief when Raja called from bedsdivan to talk me through my issues and managed to confirm a next day delivery slot. He was patient, understanding and worked hard to reassure me and I now have a slot tomorrow evening. Fingers crossed all arrives as planned tomorrow

19 marzo 2025
Non scritta su invito
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Risposta di BedsDivans

Thank you for your positive feedback !

Valutata 1 stelle su 5

No bed received complaint lodged with…

No bed received complaint lodged with bank for refund. Poor customer service would never use again

5 marzo 2025
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Risposta di BedsDivans

We can confirm that your order was cancelled after you contacted your bank, without allowing the full delivery period outlined in our terms and conditions.

Had we proceeded to dispute this matter, the outcome may not have been in your favour, as we would have provided evidence of our stated delivery terms, under which the order was still within the agreed timeframe.

However, in line with our commitment to customer service, we made the decision not to contest the dispute and issued a full refund.

We kindly recommend reviewing and understanding a company’s terms and conditions prior to placing orders in the future.

Thank you.

Valutata 3 stelle su 5

Bed not delivered when expected but apparently within allowed timeframe

Bed not delivered on time regardless of their delivery policy. **When ordering, the order confirmation email stated delivery would be 10th March**

To date (18th March) I have not heard anything other than "I'll get a text when delivery will be arranged".

UPDATE: company contacted me after initial 1 star review, explained they had another 4 working days to deliver (even though my original order had a much earlier date). Bed arrived a day or 2 later. Delivery drivers called a couple hours before delivery to update me. No issues with delivery. Bed does the job for my kids.

5 marzo 2025
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Risposta di BedsDivans

Thank you for updating your review.

For clarification, your order was delivered within our stated delivery terms. The order was placed on 5 March and delivered on 21 March, which is within 12 working days.

Thank you also for your time on the call. As discussed, the couriers will be in contact within 48 hours to confirm the delivery date and time, and we appreciate that you were satisfied with our response.

Update:
Planned delivery slot: 21/03/25 between 12:00 – 15:00
Estimated time of arrival: 21/03/25 at 13:25
Tracking ID: VDI2B01A3C237EFC

Thank you.

Valutata 1 stelle su 5

Honesty is a good policy

I waited 19 days for my delivery and can't say it was a seamless experience, I was extremely frustrated as there were a lot of misconstrued truths. Maybe it is a way some conduct business but it doesn't gel with me.
We eventually received the item and my son was extremely happy with the goods.
The spokesperson has requested that I edit my original review. So while I believe in honesty. I do want it known that while initially frustrated there was a happy ending.

2 marzo 2025
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Risposta di BedsDivans

Hello,

The couriers have attempted to contact the number provided on your order three times today, but unfortunately received no response. A text message was also sent confirming that your delivery was booked for 20/03/2025—please refer to this message for details.

We understand that the original contact number provided belonged to your son; however, as discussed, this number was not able to receive standard calls or text messages (only FaceTime audio), which caused issues with delivery communication. Following our conversation with you via FaceTime audio, you provided an alternative contact number, which we updated on the order. The couriers were then able to proceed with booking, and we can see that the delivery slot was accepted.

Update:
Your delivery has now been rescheduled for 21/03/2025, as confirmed by the couriers. We have attempted to contact you again today twice, but have not received a response.

Planned delivery slot: 16:00 – 19:00
Estimated time of arrival: 16:38
Tracking ID: VDI7A5FD0EF47FEC

Please ensure you are available to receive the delivery or contact the couriers directly if needed.

Thank you.

Valutata 4 stelle su 5

We have order the bed etc and haven't…

After slow communication, all good 👍.

3 marzo 2025
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Risposta di BedsDivans

We happy to confrim your delivery has been booked in for the 20th, and you have been contacted by the couirers - Planned Slot:20/03/25 07:00 - 10:00
ETA:20/03/25 07:44
Tracking ID:
VDI1081CF327E5AC

Valutata 5 stelle su 5

Excellent value for money

Excellent service throughout my order. Excellent value for money. The bed was in excellent condition when arrived. The communication regarding delivery was great. I highly recommend this company.

11 marzo 2025
Non scritta su invito
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Risposta di BedsDivans

Thank you for your positive feedback !

Valutata 3 stelle su 5

Bed was delivered quickly and good…

Bed was delivered quickly and good price but the headboard doesn’t actually fit properly! Such a shame as it lets it down.

23 febbraio 2025
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Risposta di BedsDivans

We sorry to hear of the difficulty you are facing with assembly of your headboard, we will get a tech support to contact you immediately to provide you assistance! - Update -We are still waiting to hear back from you, the team have called you 6 times with no reply to us or our messages. we will now close the ticket - if you need help please reach back out to us, we assume the issues have now been resolved. - UPDATE - Thanks for getting in touch and letting us know, you assembled the bed incorrectly and didnt attend to the manual at hand, we gald you fixed it with our support and used the correct screws in the correct places! - Glad to be of assistance - Have a nice day

Valutata 5 stelle su 5

Very good mattress

Received the mattress this morning and I'm very happy with it .
Lovely quality for a very good price.
Communication with this company is excellent any questions I had were all answered promptly.
Would very highly recommend and will definitely buy from this company again .

7 marzo 2025
Non scritta su invito
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Risposta di BedsDivans

Thank you for your positive feedback !

Valutata 5 stelle su 5

Brilliant bed ,mattress and headboard…

Brilliant bed ,mattress and headboard at a fantastic price.I bought this bed for my granddaughter she absolutely loves it.The communication and delivery was really fast and most of all delivered on the time stated.The delivery man was outstanding he placed the bed in the place I requested without a fuss.Overall I couldn’t fault the service I received.

6 febbraio 2025
Non scritta su invito
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Risposta di BedsDivans

Thank you for your positive feedback !

Valutata 5 stelle su 5

So very pleased with my purchase

So very pleased with my purchase. Brought from this company after reading the good reviews, I was not disappointed, I brought divan, mattress and headboard, all nice quality and a lovely thick mattress, Also very quick delivery, 3 days infact, well packaged thankfully as the day it was delivered by a very pleasant man was absolutely pouring down with rain, a breeze from order to delivery, definitely recommend to family and friends. Thank you very much for a hassle free purchase.

26 febbraio 2025
Non scritta su invito
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Risposta di BedsDivans

Thank you for your positive feedback !

Valutata 5 stelle su 5

Delivery was good

Delivery was good
. Service was also great .
Would definitely recommend

27 gennaio 2025
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Risposta di BedsDivans

Thank you for your feedback !

Valutata 5 stelle su 5

Great Choice and Service

Easy to order on their website with a great choice of beds - Delivery arranged using their courier - 1st class service delivered on time - Top quality double divan base with drawers.

9 febbraio 2025
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Risposta di BedsDivans

Thank you for your feedback !

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