Bbqgenerals Recensioni 3

BUYER BEWARE — Do not order from BBQ Generals.

I placed an order for a Blackstone 28" Airfryer Griddle Station on May 8th and was given a 2-3 day shipping window. What followed was two weeks of ignored calls, broken promises, and complete indifference to my situation.

After hearing nothing by May 16th, I called customer service. I was promised a callback Monday morning. It never came. I called and emailed Monday afternoon — no response. Same on Tuesday. Wednesday I finally got through, was promised an immediate follow-up — nothing. Called back Wednesday afternoon and was told the item was out of stock, but that management was "working on a replacement." Still no callback. I left messages and emails Thursday and Friday morning with no response.

At 2:30 PM this Friday — the day before I'm hosting family at our new home — I received an abrupt order cancellation with no explanation or apology. I now have no grill and no time to find one.

Perhaps most insulting: while ignoring my repeated attempts to get answers, BBQ Generals had the time to send me two emails pushing an extended warranty on a product they apparently never had in stock.

This is one of the worst customer service experiences I have ever had. There are plenty of reputable outdoor retailers who will actually deliver on their promises. Please shop elsewhere and save yourself this ordeal.

Had a great experience with this company. I purchased appliances for an outdoor kitchen and received my items within the timeline mentioned on their site. Highly recommend.

Do not order from this company. I am in the process of sorting out the status of my order and I'm afraid I've just been scammed out of my money. I placed an order for an in stock item in December being told it would be delivered by early January. The day passes and I send an email to which I find out the item was never in stock to begin with. That's red flag number 1. Then I was told it would be in stock and delivered mid February. It's been radio silence ever since. Do not ever order from this train wreck of a company. Their address does not even go to a store front. I wish I did more research this whole operation screams scam. They then replied to my yelp review stating I was lying about everything. This is a horrible company save yourself the nightmare.