i been bb mortgages customer for sometime.the staff is very polite and professional. they give genuine advice and make things simpler.i definitely recommend them.Dean is a gem of a person.
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Dean was fantastic to deal with from the first email to the final sign-off of our mortgage. He took the stress out of the whole process, was timely with his emails and competely clear about what was h... Leggi di più
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Very professional, friendly, patient and extremely supportive team. I mainly dealt with Alex and Eleanor who couldn’t do enough to make sure you got the best mortgage, that met your needs in ever... Leggi di più
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I cannot recommend Dean and his team at B&B Mortgages enough! They took the hassle out of my remortgage, guiding me through every option with patience and professionalism. Dean is incredibly personabl... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
BB Mortgages is a trusted, Newark-based mortgage advisory firm dedicated to helping our clients make confident and informed financial decisions. As a local and fully independent team, we pride ourselves on offering impartial, expert advice tailored to every client’s unique circumstances. Whether you’re a first-time buyer, a homeowner looking to remortgage, or an investor exploring buy-to-let opportunities, we’re here to guide you every step of the way. The mortgage world can be overwhelming - full of jargon, complex rules, and endless product choices. That’s where we come in. Our job is to take away the confusion, do the hard work behind the scenes, and find the right solution that truly fits your needs. We have access to the entire mortgage market, ensuring that the advice you receive is completely unbiased and focused solely on what’s best for you. At BB Mortgages, we believe great customer service means honesty, transparency, and care. We’ll never recommend a product that isn’t right for you, and we’ll always take the time to explain every detail clearly. Beyond mortgages, we’ve built strong connections with trusted specialists in pensions, wills, investments, trusts, and conveyancing - meaning one call to BB Mortgages can help you tick off several important tasks in one go. Local expertise, genuine advice, and real peace of mind - that’s the BB Mortgages promise.
Informazioni di contatto
Newark Beacon, Cafferata Way, Newark, NG24 2TN, Regno Unito
- 01636674455
- info@bbmortgages.co.uk
- bbmortgages.co.uk
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5,0
Eccellente
258 recensioni
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Excellent service!
James and the team were extremely helpful and suportive throughout the whole process.
James thoroughly researched the market and presented alternatives, the team were able to assist when he was away from the office and it was lovely to receive a personal hand written cars to welcome me to my new home!
24 marzo 2023
Risposta di BB Mortgages
Thank you Sarah for your lovely feedback and 5 star review. We wish you all the best for the future in your new home.
Alison and Harrison organised our…
Alison and Harrison organised our remortgage swiftly and efficiently. We were very pleased and would highly recommend them.
23 marzo 2023
Non scritta su invito
Risposta di BB Mortgages
Thank you for your 5 star review and lovely feedback.
B B mortgage did excellent job
B B mortgage did excellent job. Keep going all the best, especially thanks to Dean
9 marzo 2023
Risposta di BB Mortgages
Thank you for your 5 star review and feedback. We hope we can be of assistance again in the future.
Attention to detail keeps us coming back...
We have just set up our 4th mortgage in a row, all set up by James and the team at BB Mortgages.
Their attention to detail and level of contact inspires a level of confidence in what is otherwise a very stressful process; which is very much appreciated.
1 marzo 2023
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Risposta di BB Mortgages
Thank you for your 5 star review! It's been a pleasure working with you in arranging your 4th mortgage and we look forward to helping you again in the future.
Friendly and efficient service from all…
Friendly and efficient service from all the team
6 febbraio 2023
Risposta di BB Mortgages
Thank you Lucy for our 5 star review! We thrive on providing an excellent customer service for our clients. Please do contact us again if we can be of assistance in the future.
Shambolic from start to finish
Shambolic from start to finish. First time buyers be aware! If it wasn’t for knowing people in the industry we would’ve been non the wiser. Poor response times, inaccurate information and when pointed out that we were not happy with the level of service we were just told “things are busy” by the owner James.
BB told us that our builders were not on the ‘approved builders list’ and therefore we needed a new mortgage at a higher rate…after doing some legal digging we discovered no such list exists. After challenging BB with this they corrected their error and blamed the bank…
We felt as though any question we had for BB was responded with “I don’t know I’ll find out for you” subsequently nothing would follow until we reach out again weeks later only to get the same response.
The only time BB were interested to reach out to us on a regular basis was to request payment. Poor service and a lack of customer care.
20 dicembre 2022
Non scritta su invito
Risposta di BB Mortgages
Good afternoon Tom
I am disappointed to hear that your experience wasn’t to your satisfaction and whilst I appreciate this must have been frustrating for you I am a little perplexed as to why this has only just been raised at the end of a nine-month working relationship.
Reading through your feedback, I was surprised to read that you feel that we were to blame for the issue raised around the approved builder list. An email was forwarded to you on 17th August at 9.09am which contained a copy of an email we had received from the lender in which they themselves advised that the builder was not on their approved list which in turn resulted in them advising that the mortgage loan amount would have to be reduced to 85% LTV or below.
You then forwarded the email in question onto your builder who advised that the lender may be in the wrong as they had had mortgages approved with them in the past. You advised us of your builders response at 9.19am the same morning following which we immediately rang the lender. During this conversation the lenders apologised and admitted they had made a mistake as the builder was in fact on their approved list. They agreed to proceed on the basis of the original application i.e. 90% LTV and issued the revised mortgage offer whilst we were on the phone. A copy of this offer was then sent over to you at 9.50am.
At the time I know we were apologetic for the inconvenience you had been put through but in no way were we deflecting the blame from ourselves because as we stressed to you on numerous occasions at the time, this was an error from the lender and not on our part which you readily accepted. Given that you were sent email evidence of the lenders error, we are therefore very surprised that the content of your review appears to place the blame back with ourselves.
Our communication channel with you throughout the whole mortgage process was robust, keeping you informed of the application progression, advising when the valuation was instructed and keeping in regular contact with your solicitors to see the mortgage through to completion as quickly and efficiently as possible.
We strive every day to ensure our clients receive the best professional service going and appreciate all feedback that can help us maintain the high standards that we set ourselves.
We would therefore welcome the opportunity to talk with you directly about your experience.
An excellent service from start to finish.
An excellent service from start to finish. Very professional and regular updates throughout the process. I would highly recommend BB Mortgages for a simple, hassle-free and competitive broker.
9 gennaio 2023
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Risposta di BB Mortgages
Thank you for your feedback and 5 star review. Dean is a fantastic Advisor and is always on hand to help with any questions you may have. Please do contact us in the future if we can be of further assistance.
Would absolutely recommend
This is the second time we have used BB Mortgages. The whole team are incredibly helpful and the advisor we worked with was very knowledgeable and patient - happy to answer our many questions. Would absolutely recommend.
4 gennaio 2023
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Risposta di BB Mortgages
Thank you Fiona for your lovely feedback. It's been lovely to work with you and we look forward to helping you again in the future.
Great Service & friendly advice
Great Service & friendly advice from Dean and Harrison @ BB mortgages. Thanks so much for all your help
4 gennaio 2023
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Risposta di BB Mortgages
Thank you Jodie for the great review! We thrive on providing an excellent customer service for our clients. Please do contact us again if we can be of assistance in the future.
Great service
Great service
BB mortgages helped me in everyway and secured me a mortgage despite my credit history. James and his team were personable and did everything possible to alleviate all the worries and concerns i had. Would recommend
14 ottobre 2022
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Risposta di BB Mortgages
Thank you Victoria for your 5 star review. It has been a pleasure to work with you and we hope that we can be of help again in the future.
5 star service
James was very accommodating throughout the whole process. It was not a straight forward process for us to get a mortgage but James came up with a solution and made it possible. For two people that knew nothing about mortgages he made it simple and easy to understand. He always answered phone calls and emails promptly. I would highly recommend.
3 novembre 2022
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I highly recommend BB Mortgages…
I highly recommend BB Mortgages especially Alison. Great service all round
10 ottobre 2022
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Great service
Alison worked really hard to get my mortgage done. She recommended the conveyancers as well and she was the one who was getting on top of everything even with conveyancers. Can’t recommend enough. Great service.
10 ottobre 2022
Great service
Great service, tailored to our needs with deep industry knowledge. Very highly recommended!!
7 ottobre 2022
Highly recommended
I highly recommend the team at BB Mortgages, and Dean in particular. He was very patient, extremely helpful and always there to answer any questions. I will definitely be using them again in the future. Thank you so much for all of your hard work!
21 luglio 2022
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thanks so much tthe services
thanks so much tthe services, nice mortgage manager helped me get a nice house last year
7 luglio 2022
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Excellent service
Working with BB is a great experience! Thank you to Dean for everything.
Highly recommend!
22 giugno 2022
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Always very helpful
I don't know where I would be without BB mortgages. i would always recommend BB to use for mortgages and life insurance. Thank you to everyone involved!
10 maggio 2022
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Working with BB is a great experience
Working with BB is a great experience! Highly recommend!
6 maggio 2022
Non scritta su invito
A great firm and totally client…
A great firm and totally client oriented. Would not go anywhere else. They focus on your needs and giving you the choices you are looking for. Oliver
3 maggio 2022
Non scritta su invito
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