Bathcenter Recensioni 

152
•
TrustScore 4 su 5

4,0

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Valutata 1 stelle su 5

Waste of time. Two deliveres of the bath tub two were faulty. If the time is of an essence for your project please do yourself a favour and use a more reliable company. Refund was processed promptly t... Leggi di più

Valutata 5 stelle su 5

Placed my order son Wednesday afternoon and received the bath the next day! Problem with bath panels (my fault) called Ameena from customer services who sorted everything efficiently and swiftly. Th... Leggi di più

Valutata 5 stelle su 5

Just over 2 years ago we renewed our bathroom. Many of the items purchased were from the Bathcenter, Chesterfield. We are delighted with the products we chose. Recently, we found a small crack in the... Leggi di più

Valutata 5 stelle su 5

Amazing customer service. Promptly answering my emails when I had product queries and then when I did order the products, they were delivered within 24 hours by a polite driver. Brilliant service.

Dettagli dell'azienda

  1. Ristrutturatore di bagni

Scritti dall'azienda

We have been supplying bathrooms to both Retail and Trade throughout the UK since 2005. Based in Chesterfield, Derbyshire, we are a family run business who value service above all else and now have a combined 40 years experience in the Bathroom retail and trade markets. We are able to sell just about anything which could be required to create the perfect bathroom.


Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

152 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 77% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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4,0

Tutte le recensioni

(152)

43 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Poor quality wet wall panels

Had a very poor experience. Ordered tile effect bath panels. On arrival they are very cheap looking, with no grout line effect. They are also huge and need to be stored flat, but the delivery person suggested would be safe to store upright with furniture pushed against it to keep flat. We did that for a week, but the panels still bowed and are now useless: joiner said there is no solution because they are so cheap and flimsy. Hundreds of pounds out of pocket, with no redress. Hugely disappointing experience and will not use Bathcenter again.

3 marzo 2025
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Risposta di Bathcenter

Hi, i'm sorry to hear you are unhappy with the quality of the Wetwall panels purchased. We don't supply the samples but we do advise customers they are available to order directly through Wetwall/Mermaid. We also offer a 30 day return policy for any customers who would like to return their items for a refund. Apologies you were over this time frame on this occasion. If we can assist any further please don't hesitate to contact us.
Regards
Bathcenter customer Suport

Valutata 5 stelle su 5

Beaufort Rockall 1650 x…

I ordered the Beaufort Rockall 1650 x 700mm Single Ended Bath and reinforced bath panel. We decided to pay that bit more for the Beaufort as the description said it keeps the water warmer for longer - it absolutely does! The bath has a lovely smooth, silky feel with a perfect sloping back. For the first time I want to have longer baths. I would definitely recommend this bath. The Customer Service Team are excellent with responding to queries quickly and are very helpful. Thank you so much

31 gennaio 2025
Non scritta su invito
Valutata 5 stelle su 5

Great and helpful staff nothing was to…

Great and helpful staff nothing was to much trouble the delivery guys were brilliant. I thank all the backroom staff for their efforts with my order. i would highly recommend this company.

29 gennaio 2025
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Risposta di Bathcenter

Many Thanks for the great feedback! Regards Bathcenter Team!

Valutata 1 stelle su 5

AVOID *****Bought a sink cabinet fell…

AVOID *****Bought a sink cabinet fell apart in less then 6 mnths supposedly had a 5 yr guarentee but would not provide it when asked. Blamed water ingress plumber revisited said untrue but BathCentre refused replacement. Poor customer service experience trying to resolve shirked all responsibility to replace when it was professionally fitted, the sink prior in the exact same position lasted over 15 /20 yrs so lies its water ingress. This lasted 5 months split in 3 areas. Contacting Trading Standards for False Claims of Guarantees.

16 dicembre 2024
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Risposta di Bathcenter

I'm sorry to hear you are unhappy with the outcome of our enquiry. With any fault which is deemed a manufacturing defect, we would always assist with repair or replacement, however, as your unit damaged was caused by water ingress, we were unable to assist on this occasion. If we can assist further with replacement parts please do get in touch. Regards Customer Support

Valutata 5 stelle su 5

Very satisfied

The service was very good from ordering until delivery. The price was excellent, and I was kept informed of delivery times. Well done to all

14 novembre 2024
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Risposta di Bathcenter

Many thanks for you kind words, glad you were pleased with our service! Regards Bathcenter Team

Valutata 5 stelle su 5

Fantastic customer service

The service was over and above I needed this bath as plumber was waiting to fit it and they don’t usually give a time for delivery. They contacted the driver who rang me and said he would be there he knew I was waiting for it . It was great service a great product and a great price

8 novembre 2024
Non scritta su invito
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Risposta di Bathcenter

Many Thanks for the great feedback! Regards Bathcenter Team

Valutata 4 stelle su 5

Overall is okay

Overall is okay, they do have wide range of products on their site. You do need to check the stock with them before placing an order because their stock is not updated promptly on the site. Email is not the best way to contact, but I’ve had no problem reaching them through phone to chase something down. Overall it is an okay experience, they did shipped the product before promised time.

14 novembre 2024
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Risposta di Bathcenter

Hi, thanks for the feedback. Please be assured we do respond to all emails quickly, please confirm which email address you contacted us on so we can look into this for you. Regards Bathcenter Team

Valutata 5 stelle su 5

Ameena has been brilliant.

The service I received from Bathcenter, Ameena in particular, is 1st class. Everything I needed was actioned in good time, without reservation, with excellent communication.
Thank you Ameena, I appreciate all your help, you're a credit to Bathcenter.

12 novembre 2024
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Risposta di Bathcenter

Many Thanks for the great feedback, pleasure to deal with you! Regards Bathcenter Team

Valutata 5 stelle su 5

Great communication

Great communication, bath delivered exactly when it was arranged for, customer service was excellent and the best price I could find for the item I bought. If only all transactions were this simple.

30 ottobre 2024
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Risposta di Bathcenter

Thanks for the 5 Star Review! Regards Bathcenter Team

Valutata 5 stelle su 5

Second to none

I was really worried about ordering on line - I looked at lots of companies, but was put off by their reviews. I then came across bathcentre where the reviews were good . I ordered Thursday evening and got an email back with confirmation straight away, after an hour or so I received another email saying dispatched- Friday I got a call from a lovely lady Wendy to arrange delivery- it was arranged for Tuesday , delivered by a nice guy . I can honestly say the service is second to none - if you, like me are worried about ordering on line I would recommend this company 💯 once the shower door is fitted I will upload photos

6 novembre 2024
Non scritta su invito
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Risposta di Bathcenter

Many thanks for the great feedback, glad you were pleased with our service! Regards Bathcenter Team

Valutata 1 stelle su 5

Didn’t deliver in the 1-2 days quoted…

Didn’t deliver in the 1-2 days quoted and paid for. Absolute joke of a delivery company. Absolute joke from customer service, they never responded to emails. I fit bathrooms for a living. I will NEVER use this company again!

1 novembre 2024
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Risposta di Bathcenter

Good Morning, I'm sorry to hear this didn't arrive within the quoted time frame as advertised. I can see the reason for this is because the transport team tried to call you but were not able to reach you to arrange this. We are not able do dispatch without speaking you to ensure someone is present to take delivery.

Regards
Bathcenter Team

Valutata 5 stelle su 5

Excellent customer service..

I received my delivery within a couple of days. Unfortunately, one item was damaged in transit, and they dealt with this quickly by sending a replacement.
Lovely bathroom furniture pleased with my purchase

14 ottobre 2024
Non scritta su invito
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Risposta di Bathcenter

Many Thanks for you lovely Feedback, glad we could resolve the issue quickly for you.

Regards
Bathcenter Team

Valutata 5 stelle su 5

Recently had the pleasure of dealing…

Recently had the pleasure of dealing with BathCentre.co.uk, and I must say, their service was top-notch! From start to finish, everything went smoothly. Ameena, the salesperson who assisted me via e-mail, was incredibly helpful. She promptly answered my questions, guided me through the product options, and ensured a seamless experience. The products I ordered were of excellent quality, and they arrived right on schedule. Overall, I'm thoroughly impressed with BathCentre.co.uk – they've earned a loyal customer! 👏🏼✨

Feel free to dive into that relaxing bubble bath now! 🌟🛀

2 ottobre 2024
Non scritta su invito
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Risposta di Bathcenter

Thanks for the 5 star review! Bathcenter Team

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