The product turned out to be China-made…
The product turned out to be China-made merchandise without transparent disclosure.
Additionally, the item was never delivered. There was no working tracking information, and multiple emails were left unanswered.
The PayPal dispute was decided in my favor and the full amount was refunded.
Overall, very unprofessional handling and not recommended.
Risposta di Bartinilusso
Hi Memphis,
We’re very sorry to hear about your experience and truly appreciate you taking the time to share your feedback.
According to the information provided by the courier, the parcel was returned to the sender after multiple delivery attempts were unsuccessful. As soon as we were notified of the return, our support team attempted to contact you to resolve the situation and ensure the matter was handled properly.
We completely understand how frustrating this situation can be, especially when tracking updates are unclear. Once the case was raised through PayPal, the refund was processed in accordance with their decision, and we’re glad the matter has now been resolved.
Customer experience is extremely important to us, and we sincerely apologise for the inconvenience caused. If you would ever consider giving us another opportunity in the future, our team would be more than happy to assist you personally to ensure a much smoother experience.
Kind regards,
Customer Support Team