Responsible lender and love the app. To check credit card on. Well worth £10 monthly fee to link with M& S Rewards Club , in the first month I received £25 off home beauty or clothing and coffee vouc... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
The transfer was very simple, the agent was polite and explained the proceedure simply and exact. I knew what was happening from start to finish, I wish the term could have been for 24months not 12 m... Leggi di più
L'azienda ha risposto
I applied for an interest free balance transfer. The process was simple and straightforward, the decision was super fast and the whole process went smoothly and simply. I am well pleased and would ful... Leggi di più
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I took a significant vehicle loan with M&S bank. The setting up of the loan was easy. Administering it was a nightmare. I was dealing with none UK based call centres; you are on long holding times t... Leggi di più
Dettagli dell'azienda
- Banca
- anche in
- Istituto finanziario
Scritti dall'azienda
M&S Bank launched in Autumn 2012, built on the foundations of M&S Money, which provided a range of financial products and great customer service for over 25 years. We aim to put you first and provide straightforward financial products and great customer service. We’re committed to building lasting relationships with everyone who banks with us by being truly focused on you, the customer.
Informazioni di contatto
M&S Bank, PO Box 325, NR18 8GW, Wymondham, Regno Unito
- bank.marksandspencer.com
3,9
Molto buono
4K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 99% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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Le persone hanno visualizzato anche
M&S credit card
M&S, you seriously need to get your act together. Your card services abroad are an absolute shambles.
How on earth can you decline a legitimate payment before even sending the customer a confirmation notification, then decide to send the confirmation request nearly two hours later? By that point, the damage is already done and the transaction has failed.
And it gets even more ridiculous. When you contact your so-called chat support for help, their solution is to tell you to make an international call to the UK. Seriously? What exactly is the point of having an in-app chat service if customers are simply told to call internationally?
This is completely unacceptable for a financial service. People travel abroad expecting their cards to work, not to spend hours dealing with a dysfunctional system and support team that offers no practical solution.
M&S — this isn't good enough. Fix your systems, fix your customer service, and start treating your customers like customers. Sort yourselves out. It was so embarrassing and the people 8n the shop look at you suspiciously
5 settembre 2026
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Risposta di M&S Credit Card
Hi, We're really sorry this has happened and is not the experience we want our customers to have. If you would be happy to contact us please call 0345 900 0900 or message via chat, we can then investigate for you. Thank you for taking the time to leave feedback. - Kim
Twice i have been sent your account is…
Twice i have been sent your account is in arrears letters whe my account ia not in arrears ans on the phone they confirm this. Punishing customers for paying their balance on time
4 settembre 2026
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Risposta di M&S Credit Card
Hi Lj, We're really sorry to hear you have received arrears letters when your account was up-to-date. If you would like us to investigate why this has happened please call 0345 900 0900. Thanks for the feedback - Kim
I was asked if I needed to make any…
I was asked if I needed to make any balance transfers and I did so just followed the instructions from where I wanted the money to come from and go into. And it was all sorted transferred automatically within days. Seamless. And now I have 9 months interest free!
Thank you
LPA
26 agosto 2026
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Risposta di M&S Credit Card
Hi Lucy, This is really what we like to hear easy and smooth running this is what we would expect. You are now benefitting from 9 months 0% interest, which is great for you. Thanks for the feedback - Kim
CAN'T EVEN PAY MY CREDIT CARD WITH M&S…
CAN'T EVEN PAY MY CREDIT CARD WITH M&S APP. ASKING FOR MY USER NAME THEN SECURITY CODE WHICH NEVER RECEIVED!
WHAT A STUPID SYSTEM. SAINSBURY COMPUTER SYSTEM IS BETTER, WAKE UP!
3 settembre 2026
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Risposta di M&S Credit Card
Hi Ano, Sorry to hear you have been having issues with the banking app, this is not what we want at all for our customers. Please call the team on 0345 900 0900 we can help and investigate what is going wrong for you. Thanks for the feedback - Kim
Applied for a credit card
Applied for a credit card, pre-approved from MSE website. Decision in 5 days….this was 3 weeks ago. Can see they performed a credit check on my credit report but no communication. Pre-approved and an excellent credit rating yet no decision. Absolute Time wasters.
Edit: Of course I’ve checked my junk folder. I had the initial email to say the application had been received and I would have a decision within 5 days then No one has got in touch at all. There is also no way to use the online chat unless you have an account open. Only way to contact is to phone up and I really can not be bothered wasting any more of my time waiting on a call centre to answer. Although I probably will call just to get your hard search removed from my credit report.
2 settembre 2026
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Risposta di M&S Credit Card
Hi Bobby. Thank you for your review. We're really sorry to hear that you haven't received a response to your application. This is most unusual and if you've not already done so, we'd suggest you check not only your email inbox but also your spam and or junk folders, just in case a communication from us has been diverted by your device. We'd love to have the opportunity of ensuring this is looked into, so please reach out for support. You can find all the ways to get in touch with us on the ‘Contact us’ page of our website. Thanks again, Morag
Love it
Love it! I was looking for a credit card with rewards. I opted to pay the extra £10 a month for extra rewards and I'm glad I did. Every time I'm in town i go and collect a free cup of coffee. There was a bonus linked to sparks that I collected yesterday, used a £25 voucher for clothes and because I spent over £30, I received another £10 credit. The banking app is simple to use and I'm happy that it has delivered everything I expected. I'm a very happy customer
1 settembre 2026
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Risposta di M&S Credit Card
Hi Sally. Thank you for taking the time to leave such wonderful feedback! It's fantastic to hear you're enjoying the rewards from your Club Rewards membership, and finding our app so easy to use. We're delighted that everything has met your expectations. Thanks again, and have a great day. - Morag
M & S Credit Card
Excellent bank,very useful app,easy to use and set-up,decent rates.Well recommend !
2 settembre 2026
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Risposta di M&S Credit Card
Hi Ian, Thanks for the feedback. Its excellent that everything was fast and easy this is what we expect. - Kim
What's not to like
What's not to like, very east application process and the app is excellent to keep a track of what you have spent. Highly recommend.
1 settembre 2026
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Risposta di M&S Credit Card
Hi Arran, It's really great that the process was easy, and you can view the banking app easily. Like you said what's not to like. Thanks for the feedback. - Kim
Risposta di M&S Credit Card
Hi, Mark, It's really great when things are easy and straightforward to do, makes the difference. Thanks for the feedback - Kim
The speed and ease of doing a transfer.
The speed and ease of doing a transfer.
No hitches, no glitches. Just quickly complete the transfer form and done.
A fair rate, in my opinion, compared to other banks.
It was easy, quick and I was kept up to speed with the progress.
A really great service.
24 agosto 2026
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Risposta di M&S Credit Card
Hi, Its great everything was fast and easy for you, and now you are benefiting from the 0%. Thanks for the feedback. - Kim
Simple straightforward and no problem…
Simple straightforward and no problem at all, it was easy to do
20 agosto 2026
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Risposta di M&S Credit Card
Hi Andrew, This is great news all simple & straightforward as it should be. Thanks for the feedback. - Kim
I am a very new customer to M&S Bank…
I am a very new customer to M&S Bank but have experienced great service whilst setting up my account and a balance transfer. Online banking is simple and clear and I receive regular and useful notifications from the bank.
1 settembre 2026
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Risposta di M&S Credit Card
Hi Bex, thanks for taking the time to leave a review. We’re really pleased to hear you’ve had great service setting up your account and balance transfer, and that you’re finding Online Banking simple and clear. It’s also great to know the notifications are proving useful. Tracy😊
Easy as pie
I did a balance transfer and it was so easy and done and dusted in 2 days!
27 agosto 2026
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Risposta di M&S Credit Card
Hi Christine, thanks for your review — this is lovely to hear. We’re really pleased your balance transfer was easy to do and completed so quickly.
Ease of use
Balance transfer offered are really good and very competitive. The app is very easy to use. I've had my account for some time now and never had any issues.
31 agosto 2026
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Risposta di M&S Credit Card
Thanks for your review. We’re pleased to hear you’ve found our balance transfer offers competitive and the app easy to use, and it’s great to know you’ve had a smooth experience with no issues over time. Tracy
For unpredictable moments
When unexpected expenses arise, M&S credit card provides reliable financial support.
31 agosto 2026
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Risposta di M&S Credit Card
Thanks for your feedback. We’re pleased to hear your M&S Credit Card has been a reliable support for you when unexpected expenses come up. Tracy😊
Excellent Service Highly recommended
Excellent Service Highly recommended
7 agosto 2026
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Risposta di M&S Credit Card
Hi, thanks for your feedback. We’re really pleased to hear you received excellent service, and we appreciate the recommendation. Tracy
Risposta di M&S Credit Card
Hi Bharat, thanks for your great feedback. We’re really pleased to hear your balance transfer was easy to do and that you received fantastic service. Tracy ☺️
Tried to change my address
Tried to change my address. 35 minutes on the phone. No one answered just offered banking apps et etc. I just wanted to speak to a PERSON. Gave up and called the List and Stolen
number. Then I got a person. Tried their best but English was poor. Did manage to get it done. It’s a Miracle!
1 settembre 2026
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Risposta di M&S Credit Card
Hi Patricia, We're sorry to hear you had issues with trying to change your address. If you do not have mobile banking you can call us anytime you need us. The best number to call is 0345 900 0900 lines are open 8am-8pm. The team will be able to help. Thanks for taking the time to leave feedback. - Kim
Customer service so difficult to speak…
Customer service so difficult to speak with a person and not AI. When you finally speak with someone it’s the wrong department. System is outdated and unhelpful with no customer care or support.
Issues not resolved after 4 attempts!
Fraudulent transaction and no resolution other than wait
Can’t recommend and so unhappy
27 agosto 2026
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Risposta di M&S Credit Card
Hi Anita, Thanks for letting us know. We’d like to understand more about what’s gone wrong and how we can fix it. Please do get in touch with us directly, you can get in touch through using our Chat feature in our app, or you can find alternative ways to get in touch by visiting the ‘Contact us’ page on our website. Thanks for the feedback - Kim
It was so easy to complete a Balance…
It was so easy to complete a Balance transfer, will definitely use this method again.
13 agosto 2026
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Risposta di M&S Credit Card
Hi David, This is really great to hear, that everything was fast and easy, so now you are benefitting form the 0% interest free period. Thanks for the feedback. - Kim
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