Balmain Recensioni 

Le sav est catastrophique, j'ai déposé mon sac à main début avril et j'ai récupéré mon sac mi juillet avec des réparations plus que médiocres... Voilà le message reçu :

"Merci d’avoir pris le temps de nous faire part du commentaire de votre cliente suite à la réception de son sac Balmain. Nous prenons en considération ses remarques avec sérieux.

Je comprends sa déception quant à la qualité des réparations effectuées par l’atelier. Pour rappel, le cuir est un matériau sensible qui nécessite un entretien régulier afin de préserver tant sa beauté que sa durabilité. Nous encourageons donc nos clients à prendre soin de leurs articles en cuir en les nettoyant et les nourrissant régulièrement.

A date, la Maison Balmain ne propose malheureusement pas de service de bichonnage, tel que le polissage du cuir ou le nettoyage complet de l’extérieur et de l’intérieur des sacs."

En gros, c'est ma faute et mon sac n'est pas réparé comme il aurait dû.

Plus jamais chez Balmain.

Commande faite avec la livraison express, attendu 5 jours pas de réponse comme quoi la commande à quitté l'entrepot. Au final j'ai téléphoné et on me dit que l'article n'est plus disponible; Donc au final rien.
Bravo balmain !

Well where do i start lol, so i bought a pair of Balmain shoes from Off Sak 5th about 2 yrs ago, now i noticed that on the right shoe near the sole where the sole meet the material on the side of the shoe the glue is slowly coming undone, so i hit up balmain and they told me if i didn't brought it from balmain and from a authroized third party i would have to hit them up first to see if they could do the repair if not hit them back. So i did that, i hit up off sak 5th and they told me they don' t do repair , so it hit up balmain back through email of course and they told me that i would need recepit and if its over 2 yrs thats its out of warranty, what a joke, so a company to be so expensive and high quality, to only have 2 yrs of warranty towards your workmanship is unacceptable, louie has lifetime warranty on all it work, and now i see why they are the industry standard!

Très déçu. Une commande passée le 28 juin avec livraison en 2-4 jours (référence 6990) Aucune nouvelle après 1 semaine. J'appelle le service clients on promet un retour par mail, en vain. Je rappelle une deuxième fois une troisième fois une quatrième fois on me dit finalement que le produit n'est plus disponible alors qu'il l'est encore sur le site. Ca se dit marque de luxe mais a un service clients et une gestion de leurs commandes médiocres.

I purchased a handbag, after ~8 months of only intermittent use the top handle broke. I've called and emailed, I did get a response but a holding one: "we are looking into how to get the repair initiated". It's been over two months, I am still waiting. I've now asked for a return and refund but don't hold much hope. Needless to say I won't be making future purchases from Balmain: this is not a luxury item company.

Utterly shambolic cimustomer Seevices. Clearly no one gives a damn

Most of their items are made now in Bulgaria. Complete joke! Its the same if SWISS watch would produce in Romania or Albania.

Not sure of the affiliation between Balmain.com and thebalmainworld.com so posting on both entries. My daughter, who is only 14 years old, spent her Christmas money buying a Balmain t-shirt from balmainworld.com. Ordered on March 21st, they took money straight away of course. It is now May 2nd and still no sign of it. Although the website says you can track your parcel, if like mine, which is still saying saying "processing", you want to get hold of them YOU CANNOT. There is no eMail address, no phone number, no online contact form. The Facebook link on the website does not take you anywhere. They do have an Instagram page where they post clothing items. On April 4th I messaged them on their Instagram page asking where my order was but it was completely ignored. You cannot leave feedback on the website. It would appear, after 2.5 months, they take your money and then run. My daughter is immensely upset as this cost her £30 of her savings. How bad is that! Probably the worst retail company I've come across online.

Another bad experience with this brand.Purchased recently BALMAIN black B logo baseball cap and had to return it straightaway. Retail price is £235 but quality is very poor and is made in Bulgaria. On a top this cap runs very small although it shows TU which is one size. I am 59 cm head and could hardly put it on even when released the closure on full. I used to love Balmain in the past but i don’t think will buy anything from them anymore as they are going nowhere.

Через неделю у сумки лопнул кант и облезла фурнитура, брала на Farfetch, вначале неделю не реагировали на проблему из-за рождественских распродаж, потом запросили товар на экспертизу, сумка у них уже больше двух недель, понимания, когда будет проведена экспертиза, нет, деньги не вернули.

Purchased a Christmas present 27 November and despite being notified delivery would be 6 days it’s now 12 December and despite texting the business as instructed I’ve still not received a reply message or a present. Very upsetting and unprofessional. Avoid -Balmainworld.com

Purchased a ponytail. Looked after it as instructions. Within a few weeks bottom of ponytail was dry and brittle. Have been trying for months to contact them via email, social media, phone. I get absolutely nothing. These products are expensive too. My thinking is they know these are faulty hence no reply. I've sent pictures to them, nothing in response.