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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I ordered some 16th Birthday balloons which arrived in great time for the occasion the balloons were so lovely they have lasted well over two weeks & are still up as I write this review. Great purchas... Leggi di più

Valutata 5 stelle su 5

Great service! I made an error on my order then emailed asking for changes - Dave replied very promptly saying the changes had been made and thanking me for my order! I paid for a Saturday morning... Leggi di più

Valutata 1 stelle su 5

Paid £6.99 extra for delivery before 1pm on my wifes birthday but DPD couldn't find her place of work a college with 800 students.

L'azienda ha risposto

Valutata 5 stelle su 5

I've ordered from here a few times now and every order has arrived on time, exactly as ordered. I recently tried and loved the 'AI Balloon Genie' which I used to create a dinosaur design with my son's... Leggi di più

Dettagli dell'azienda


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

799 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

we even got tears of joy from the birthday boy!

Always so excited to receive the big boxes of delights from Balloon monkey, they are my go to for birthday balloons and are so easy to work with, and create the most lovely displays. LOVE the personalisation options too and the customer service is second to none! Thanks so much you cheeky (balloon) monkeys!

6 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

I ordered a helium balloon for my…

I ordered a helium balloon for my special friend to cheer her up as she is unwell. It arrived the next day and really brought a smile to her face. They also kept me informed when the balloon had been dispatched and delivered. Excellent service thank you

29 agosto 2024
Non scritta su invito
Valutata 5 stelle su 5

Perfect

Perfect, thanks. Ordering is easy, great selection. Delivery as described as were balloons, and packaging was a lovely touch. Would certainly recommend.

23 agosto 2024
Non scritta su invito
Valutata 2 stelle su 5

Ordered personalised ballon plus 2…

Ordered personalised ballon plus 2 extra for 3 yr old grandson birthday party order was incorrect when arrived
Was offered £6 refund which is not the point the item was not what I ordered won’t be ordering again
Very dissapointed

17 agosto 2024
Non scritta su invito
Valutata 3 stelle su 5

Monkey puzzled

Ordered a balloon package to be delivered today. I can’t tell you about the balloons but I will say when buying be prepared for them not to take ownership of deliveries, if you have any issues you get a standard response and not at all genuine. They will happily take your money and wash there hands of any delivery issues. My advice don’t bother ticking the box stating deliver to neighbour if out, there 3rd party delivery company ignore it anyway and will leave it out in an unsecured area. Thankfully item was received later that day, and had not been stolen.

8 agosto 2024
Non scritta su invito
Valutata 5 stelle su 5

Amazing company

Amazing company! Will definitely be using again. Yesterday I ordered some helium filled number balloons for my daughter’s 13th birthday. They arrived this morning and are exactly what I was looking for! Tracking was spot on and the balloons look stunning! Highly recommend, thank you so much!

30 luglio 2024
Non scritta su invito
Valutata 1 stelle su 5

What a ridiculous response!

See my other review this is the response from Chloe lol 😂
So what is stopping anybody who buys a helium balloon from letting go of it !!!!!! That means it’s launched into the sky 😂😂should you be selling helium balloons in that place ?😂 Because I’m going to find out Chloe response is below ps I’ve never heard anything so ridiculous in the whole of my life. No wonder you’re getting so many bad reviews. Get on with it then i*d**i*o**T

When you questioned if the balloons were helium filled because you intended to launch the balloon, 😂😂we explained our policy and the reasons behind it, hoping to provide insight into the environmental impact of balloon releases. Our goal was to offer alternative ways to enjoy your balloons in an environmentally friendly manner.
You gave , an explanation. Too late for to either chsnge or to Non-helium balloon or get another alternative company he sent a non-helium balloon or get another alternative company he sent an email which I didn’t spot until was far too late in the day why didn’t you call me and explain and offer an alternative then ?? You just cancelled my order. Sent email and refund no considerations for my feelings what so ever !!!! !! I look forward to you going bankrupt as a company and out of job serves you all right You upset me greatly and here she is trying to justify the refund but not thinking about the effect of cancelling an order had on my mental health when I’d ordered with Them many times before must of been covering backs as I dared too ask 😂 I repeat you are a Disgrace and I repeat you may well put a little card in your box but if somebody is holding a Helium balloon and accidentally let’s go what’s stopping them😂..

26 luglio 2024
Non scritta su invito
Valutata 5 stelle su 5

Excellent

Excellent customer service, great balloons delivered very promptly and at the promised time. I will be using you again. Thank you.

23 luglio 2024
Non scritta su invito
Valutata 5 stelle su 5

Terrific Company

I would like to say I found this company extremely efficient, I made a mistake and sent them an email and I received an email back confirming they had made the changes and it would be no problem to correct it, almost immediately.
So thankyou so much,
Mary CLAXTON

2 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

Fabulous Balloons

I'm so pleased to find a fabulous balloon Co. after being let down by another company. The arrangement that was delivered for a new baby was slightly different than ordered but absolutely stunning. Recipients were so happy as am I. Delivered on time. Their cat was also suitably impressed with the box the balloons came in. 😀 Very very happy and will use again. I'm telling everyone how great Balloon Monkey are!

21 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

Ordered 60th birthday balloons for my…

Ordered 60th birthday balloons for my wife, when I placed order the company provided excellent service and delivered on date agreed.
Balloons were excellent and exceeded my expectations, would recommend this company to anyone.....first class.

18 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

Excellent

Excellent! Balloon was was a double really pretty came with small packet of sweets & confetti. Well packaged delivered by courier. It’s still up 8 days after delivery so really pleased.

6 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

Amazing customer service

Amazing customer service! I accidentally chose the wrong delivery date and the team went out of the way to deliver it personally on the day.. best service ♥️♥️♥️. My niece loves the balloon too

31 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Card Connection Conference

The company went out of their way to personally deliver the balloons for our conference after a DPD driver decided to do a drive by photo and suggest nobody was available to take delivery at a hotel. Chloe was an absolute star for ensuring we received these and I have to say the tables looked great with these on.

17 maggio 2024
Non scritta su invito
Logo di Balloon Monkey

Risposta di Balloon Monkey

Hi Sandra

No problem at all! We will always try our very best to ensure any issues can be fixed as quickly as possible! I'm glad you loved the balloons and I hope your event went well! 😀

Many Thanks
Chloe 🐵🎈
Customer Service Manager

Valutata 5 stelle su 5

I am very happy with my order

I am very happy with my order. Our balloon arrived on the day requested and also kept up to date with when our order would arrive which was extremely helpful. Thank You

18 maggio 2024
Non scritta su invito
Logo di Balloon Monkey

Risposta di Balloon Monkey

Hi Bernadette

Thanks for leaving us a 5* review. We really appreciate it 🎈🐵

Kind Regards
Chloe
Customer Service Manager

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