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Ballistichelm Recensioni 4

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TrustScore 3 su 5

3,1

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Informazioni di contatto

3,1

Nella media

TrustScore 3 su 5

4 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 50% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

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Valutata 3 stelle su 5

I ordered the BallisticHelm FAST SF…

I ordered the BallisticHelm FAST SF WENDY Exfil high-cut NIJ Level III3. I received the helmet amd it looks good. I reached out to the company visit their email twice to see why the helmet came from China. Also when I received the helmet l, there were no manufacturer tags on it. I expected to see a TEAM WENDY tag or something. I asked in my email if this was actually a TEAM WENDY helmet. I have never received a response regarding the product coming from China or if the helmet is actually a WENDY helmet or not.... just makes me wonder if the specs are accurate.

28 marzo 2026
Non scritta su invito
Valutata 1 stelle su 5

Terrible quality

Terrible quality. Terrible customer service. On the website says that they are located in Colorado, but when requested return address, the address is in China. Do not buy from this place.

13 febbraio 2026
Non scritta su invito
Valutata 1 stelle su 5

Do not buy from here

Ordered a helmet from this company in early November. It arrived over a month later and the product was heavily damaged. Per the website a damaged item upon arrival is entitled to a full refund. I emailed the support staff to ask for a refund and was given a ridiculous answer, asked if I could just fix the helmet with a rubber mallet, or would take less than a quarter of the original product price as a refund. I have pictures of the helmet being dropped off damaged, and even the shipping company showed picture of it on delivery being damaged.

I've yet to hear any further response from the company.

Update 12/25/25: company reached out and refunded me for the damaged helm.

Decided to take the damaged model out to the range for a few test shots. .22LR put a goofball sized dent when hit flat on from 15 yards. .357 sig technically didn't penetrate, but put a grapefruit sized dent into the helmet, and would have definitely crushed your skull. Definitely not rated IIIA. Maybe for shrapnel at best.

7 dicembre 2025
Non scritta su invito
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Risposta di Ballistichelm

Hi there!
We sincerely apologize for the terrible experience you’ve had with your damaged package. We’re truly devastated about the frustration, disappointment, and inconvenience this has caused you.

Your feedback is completely valid, and we take full responsibility for failing to ensure your item arrived in perfect condition. After following up with our shipping partner and reviewing a clearer delivery photo they provided from their system, we confirmed the issue: the box top was smashed in, and the dents on your item were caused by rough handling and heavy pressure during transit. This was entirely the local carrier’s fault, and we’re appalled our high-quality product was damaged before reaching you. We’re already escalating this issue with the shipping company to demand stricter handling standards.

We also have offered a satisfactory solution for your order in our email, have you received it?

Valutata 5 stelle su 5

Updated

Company reached out and addressed the concerns.

9 settembre 2025
Non scritta su invito
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Risposta di Ballistichelm

We’re truly sorry for the unpleasant shopping experience you’ve had, we completely understand how frustrating delays can be, and we want to clarify a few details to make things clearer for you.

We want to share that during our working days, we did get back to you right away to update you on the status of your order (#BH1008). As part of our standard process, in-stock items typically require 1–5 business days for processing before shipment. Since you placed your order on 2025-09-11, it hasn’t been shipped yet, but it was originally scheduled to be sent out this week.

We completely respect your decision to no longer want the order. We’ve already canceled it for you and processed a full refund as you requested, you should see the funds back in your original payment method soon.

Again, we apologize for any hassle this may have caused, and we hope you’ll give us another chance to serve you better in the future. Wishing you a great day!

Best regards,
Grecia

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