Balance Global 

Had my courses renewed as couldn’t access them before prince foundation and practitioner plus exams. The coupons never worked and the company liquidated. I paid for both courses plus exams and ended up losing my money as no access and no response from the company.

Does anyone be able to book for the exam with PeopleCert after the liquidation news came out? I redeemed the exam vouchers successfully from PeopleCert, but all suddenly disappeared before I book for the exam.
Below is the reply from PeopleCert:

"If you have already booked using a voucher for an exam date in the future, Peoplecert will honour this exam and issue you with your exam results too. If you have been issued a voucher but not yet booked your exam, unfortunately, Peoplecert will not permit you to book an exam."

Massive SCAM as due to liquidation I now have no access to the platform -they claimed we would still have access. This is shocking and horrible

Very simple. Do not use. Took money, and have entered into a creditor voluntary arrangement without advising customers and have ceased service provision. The company Directors details can viewed at the Companies House website.

No idea why the super friendly sales team at the point of taking the money went radiosilent as soon as I was due to have my exam booked. No one is picking up the phone or answering emails. Feeling scammed

Unable to gain access to my course content, customer service not coming back to me!!!!!!!

So after sitting my Change management foundation exam, I scheduled my practitioners exam. Balance Global cancelled this without my knowledge. APMG advised me of this when I enquired. Up to now, no one from Balance Global has responded and all emails they were " very active" and "quick to take my money" have suddenly gotten silent. I reached out to APMG to see what can be done. But this is very poor and I would never recommend this organization to anyone. Ms Natalie Mayhew and Mr Anthony Kilby, shame on you all

Very disappointed with the customer service I have received. I've trying to contact the customer service department for the past month's nobody has revert to my enquiry in extending my time to the course.

Very disappointed if I must say.

IT IS A SCAM. My exams have been cancelled for “commercial reasons” according to APMG and that I need to contact balance global, I can’t get hold of anyone from this company. No one is responding to emails and no one answers the phone or gets back to messages. I have emailed 5 different email addresses and not one response. I am not happy and will take this further for a refund.

I purchased 2 courses and have been waiting almost 3 months for them to activate the coupon codes so i can access the material what a scam Their customer service number never seems to be active and have not had any response from their email response team either despite numerous messages avoid at all cost!!!

A few years ago I had the honor to work closely with Balance Global and learn about the quality of their product, excellent customer support (especially Natalie), and also to see how many enrolled students managed to reach their professional goals. Recently, I've made a decision to start a Prince 2 course myself. There was no doubt who will be my course provider. Looking forward to my new career challenge!

Waiting 2 weeks for a manager to call me back regarding an on-going dispute. The training consultant also sends me sassy emails.

Reply:
I wish him a speedy recovery. But neither of us can predict the future so it is not guaranteed he will be returning to work anytime soon. Surly Balance Global must have someone to cover for him for in the meantime. If not than can his line manager call me back so we can resolve this dispute asap as the longer I wait the more this works in your company’s favour.

Brilliant customer service and response from the team, Natalie was especially helpful when I ran into problems with ExamShield.
Excellent all round service and a pleasure to take a online course with, I would definitely recommend them for further courses
Tony Brown
Thank you

The online learning portal is un-usable.

There seems to be a major problem with their streaming system as i struggle endlessly to get the videos to play. It usually takes 10-15 minutes of battling to get a stupid 3 minute video to play.

This is definitely not a problem on my side, i have tried multiple internet connections (All speedtested and showing good download speeds). I have tried using multiple devices and multiple browsers on each device. P.s. All of my devices stream from other service providers (Such as youtube and netflix) in full HD with no issue.

Honestly, it takes an hour to watch 10 minutes of video.

Given the high price of the course, this is utterly unacceptable.

Great customer service, everything was quick and efficient. Anthony and Natalie assisted me, they were incredibly helpful and went the extra mile!

Good interface. Easy to navigate through. Excellent customer service, Natalie is super helpful. Definitely recommended

Great purchase. Good value for money. I was pleased with course and lectures. Both was well structured. Staffs where helpful. I won't hesitate to recommend.

I bought the MSP Foundation and Practitioner on-line courses and exams. This is a 'stretching' course and exam. It was vital that, without the benefit of a classroom/face to face tutor, the structure, content and exam preparations were of a high standard. I put the time in, completed the course and passed both exams first time. The Balance global team were customer focused and a pleasure to deal with.Thank you Balance Global!

Fantastic! Their urgent delivery period option is an absolute godsend and has saved me many times. Their prices may be slightly higher compared to other companies. But their support is PRECIOUS!!

I bought the prince2 Foundation and Practitioner courses and exams, The content and structure of the courses is of a high standard and helped me pass my exams first time! Thank you Balance global!