BackyardProvider.com Recensioni 69

TrustScore 4 su 5

3,9

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Valutata 3 stelle su 5

Great prices but slow to respond to questions. Took 2 weeks to respond to my question about shipping date and when they called me back two weeks later they asked me for an additional shipping charge... Leggi di più

Valutata 5 stelle su 5

So was a little unsure ordering online since im type who likes to see products and touch / test, but it ended up being way easier than I expected. I had a couple quick questions and customer service g... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Placed an order for a $1000 solar generator. Financing was approved by Affirm. After placing the order, I read that the product would not ship for 20 days. Since I needed it asap, I found another ve... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I was a bit sceptical when I placed my first order here, but the quality of the product was good so was the support. Everything came as expected and the experience was good overall.

Dettagli dell'azienda

Scritti dall'azienda

Backyard Provider is an online store that aims to provide the most competitive prices for backyard and home items. We aim to provide a memorable experience when you shop on our online store by offering quality products with top-rated customer service.


Informazioni di contatto

3,9

Molto buono

TrustScore 4 su 5

69 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 81% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 3 stelle su 5

Great prices but slow to respond to…

Great prices but slow to respond to questions. Took 2 weeks to respond to my question about shipping date and when they called me back two weeks later they asked me for an additional shipping charge of $100 to get within 2 weeks. From time order was placed to time I should receive product will be almost 4 weeks and paid $100 more

8 aprile 2026
Valutata 1 stelle su 5

No Response After Placing Order

Placed an order for a $1000 solar generator. Financing was approved by Affirm. After placing the order, I read that the product would not ship for 20 days. Since I needed it asap, I found another vendor the same day and then cancelled the order with Backyard Provider via email on the same day the original order was placed. For two days I had no response and kept sending emails with no reply. Calling their supposed 24/7 customer service line just gets me a voice mail which sounds like an answering machine. Starting to Believe this place is a scam. Looked at their 5 star reviews and see the same products reviewed two reviews in a row with different user names. Appears like the reviews are false Something is off. So far unable to contact anyone and they better not ship me the product!!! Affirm so far has been useless in helping since the product has not shipped.

KEEP AWAY FROM THIS COMPANY!

1 aprile 2026
Non scritta su invito
Logo di BackyardProvider.com

Risposta di BackyardProvider.com

Hi Dennis,

This is Malcolm from Backyard Provider. I hope you're doing well.

I can assure you that we don't ship our items until we have spoken with our customers.

We have not contacted you yet because we were confirming this order with our supplier to make sure that we can ship this and finalize a shipping date.

The 20 days shipping is an ETA, we also strive to ship our items early because I monitor them until they get delivered.

We sincerely apologize that we were not able to answer your calls, we have a high call volume so we do our best to call back whenever we have the information that we need to inform the customer.

I'd like to inform you that the item is out of stock with us. I can see from your review that you already got a different order and I'm glad to hear it.

We can assure you that we did not take your payment and that it is pending the whole time.

I will cancel the order and make sure your payment goes back to your card.

I understand we got off the wrong foot and I was hoping to clear this up with you.

I am hoping this can also convince you to kindly remove the negative review.

I am really doing my best to help with any way I can even when we are at a rocky start.

I appreciate you hearing me out.

Have a great day and happy easter!

Valutata 3 stelle su 5

Great pricing, but need better communication

Price was very competitive.
Malcolm with customer service was awesome.
However, when products were shipped, I never received a tracking number or shipment details.
Products were shipped with the incorrect address and phone number, causing further delays and confusion.
But on the flip side, Malcolm with customer service was awesome in helping resolve these issues.

1 aprile 2026
Valutata 5 stelle su 5

Good quality product

I was a bit sceptical when I placed my first order here, but the quality of the product was good so was the support. Everything came as expected and the experience was good overall.

23 febbraio 2026
Non scritta su invito
Valutata 5 stelle su 5

Happy to have ordered!

Customer service and delivery was excellent. The delivery was on time (faster than expected) and I received exactly what was ordered. I will be ordering from Backyard Provider again.

2 marzo 2026
Non scritta su invito
Valutata 5 stelle su 5

Easy website, mixed experience.

Finding products on the site is easy, thanks to its user-friendly design. Placing the order was also easy. However, the order processing and shipping updates could be improved. Communication has room for some improvements.

28 febbraio 2026
Non scritta su invito
Valutata 5 stelle su 5

Thanks you Malcolm

Thanks, great grill I would like to especially thank Malcolm for his great customer service. If it wasn’t for his attentiveness I would have cancelled my order.

11 marzo 2026
Non scritta su invito

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