Great prices but slow to respond to questions. Took 2 weeks to respond to my question about shipping date and when they called me back two weeks later they asked me for an additional shipping charge... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
So was a little unsure ordering online since im type who likes to see products and touch / test, but it ended up being way easier than I expected. I had a couple quick questions and customer service g... Leggi di più
L'azienda ha risposto
Placed an order for a $1000 solar generator. Financing was approved by Affirm. After placing the order, I read that the product would not ship for 20 days. Since I needed it asap, I found another ve... Leggi di più
L'azienda ha risposto
I was a bit sceptical when I placed my first order here, but the quality of the product was good so was the support. Everything came as expected and the experience was good overall.
Dettagli dell'azienda
Scritti dall'azienda
Backyard Provider is an online store that aims to provide the most competitive prices for backyard and home items. We aim to provide a memorable experience when you shop on our online store by offering quality products with top-rated customer service.
Informazioni di contatto
Stati Uniti
- backyardprovider.com
Ha risposto al 81% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Good according to product quality expectations.
I was a bit unsure, but after getting the product in hand I realized the quality was good. It's working fine in use too. In that respect, I'm satisfied.
It was easy to order and good communication.
The website was easy to use and the ordering process was seamless. I received shipping updates, which made it feel hassle-free. I may get it again in future.
Great prices but slow to respond to…
Great prices but slow to respond to questions. Took 2 weeks to respond to my question about shipping date and when they called me back two weeks later they asked me for an additional shipping charge of $100 to get within 2 weeks. From time order was placed to time I should receive product will be almost 4 weeks and paid $100 more
Wide selection and reasonable prices
You can find many types of products here that are hard to find on other sites. I found what I was looking for here, and the price was reasonable. Definitely worth checking out.
Good quality and smooth experience.
I ordered an outdoor product from BackyardProvider. The quality is very good and the product arrived exactly as described. The whole process was easy-overall experience positive.
Good communication and a great product.
I had ordered for an outdoor product and it arrived in great condition. The packaging was safe, and the support team was updating me regularly. On the whole, very good.
No Response After Placing Order
Placed an order for a $1000 solar generator. Financing was approved by Affirm. After placing the order, I read that the product would not ship for 20 days. Since I needed it asap, I found another vendor the same day and then cancelled the order with Backyard Provider via email on the same day the original order was placed. For two days I had no response and kept sending emails with no reply. Calling their supposed 24/7 customer service line just gets me a voice mail which sounds like an answering machine. Starting to Believe this place is a scam. Looked at their 5 star reviews and see the same products reviewed two reviews in a row with different user names. Appears like the reviews are false Something is off. So far unable to contact anyone and they better not ship me the product!!! Affirm so far has been useless in helping since the product has not shipped.
KEEP AWAY FROM THIS COMPANY!

Risposta di BackyardProvider.com
Good Quality and Professional Service
I was a bit sceptical at first, but after receiving the product, I am I was satisfied. The quality is good and the finish is premium . Customer support has also been helpful throughout process.
Great pricing, but need better communication
Price was very competitive.
Malcolm with customer service was awesome.
However, when products were shipped, I never received a tracking number or shipment details.
Products were shipped with the incorrect address and phone number, causing further delays and confusion.
But on the flip side, Malcolm with customer service was awesome in helping resolve these issues.
The products and services were excellent!
The quality of the product that I bought from BackyardProvider was really good. The customer service was quite helpful and quick. Although they were late in delivering, the service was good overall.
Good quality product
I was a bit sceptical when I placed my first order here, but the quality of the product was good so was the support. Everything came as expected and the experience was good overall.
I ordered a product through…
I ordered a product through BackyardProvider. The quality was good as well as I had no issues. Nevertheless, it took a while to have it delivered.
Was left almost out into the road and…
Was left almost out into the road and partially blocking small driveway. But other than that was quick and great. Package was not damaged. Great customer service.
Happy to have ordered!
Customer service and delivery was excellent. The delivery was on time (faster than expected) and I received exactly what was ordered. I will be ordering from Backyard Provider again.
Easy website, mixed experience.
Finding products on the site is easy, thanks to its user-friendly design. Placing the order was also easy. However, the order processing and shipping updates could be improved. Communication has room for some improvements.
Ordering with caution is the best option.
My shopping experience was so-so with BackyardProvider. Taking the time to check out the product availability may be a good idea.
A good experience, although there waa ock issue.
After I placed the order, I was informed subsequently that the product was out of stock. While they kept me in the loop, receiving an update right from the beginning would have been better.
Thanks you Malcolm
Thanks, great grill I would like to especially thank Malcolm for his great customer service. If it wasn’t for his attentiveness I would have cancelled my order.
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