Back Care Online Recensioni 

When I ordered a Premium mattress topper I was advised there would be a slight delay in dispatch but was kept informed about delivery. When unpacked there was a slight odour from the foam but I half unzipped the cover and this quickly went. I let the topper air for a couple of days before putting it on my bed. What a difference! It feels soft yet it is supportive and feels cozy. I have osteoporosis and found this topper to be just what I needed. I now have virtually no ache or pain on getting out of bed in the morning. I can thoroughly recommend this topper for anyone and Back Care Online are a very good company to deal with. 10/10 for them.

Having spent ages searching for the right kneeling chair, I finally went for this one and am so pleased with it. It is not only extremely comfortable (I have had sciatica for 6 months so couldn't sit at all) but it also ticks several other boxes fo me - it's British made, lovely sustainable beech, adjustable height and folds up. The NHS recommendation clinched it for me - it must be good, and it is money well spent.

Bed wedge for acid reflux arrived quickly and was as described in excellent condition, selling at a fair price. A positive experience with a small business. Recommended.

Great chair and price. buying process very easy. quick delivery.

I purchased this wedge pillow for my Dad. Since having an oesophageal operation years ago , he has had difficulty sleeping and experienced a real discomfort with acid reflux. He has tried many different things over the years to help with unfortunately little change. So pleased to say this great pillow has really improved sleeping and the acid reflux problem has hugely decreased to a small amount . So we are very happy with this purchase. Can thoroughly recommend trying this to anyone who has these issues.
Customer service has been great, the pillow was sent promptly and well packaged too. Perfect, many thanks.

This company looks legit, (4 warehouses and 3 offices) and carries a wide selection of equipment to increase people’s mobility and independence.
I became unable to stand on 11th April 2024, I was taken into A&E, and I’m still in hospital to this day (28th June).
I have a degenerative neurological disorder, and it quickly became obvious I would need a “proper” wheelchair, one that was bespoke, fitted for me, and not one off the shelf.
I’d researched, really done my homework, and settled on the Ki Mobility Ethos model. Back Care Online had this model Ona very attractive offer; down to £2133, with VAT relief (chronically disabled people don’t pay VAT on items designed to make their lives easier).
On 13th June, I paid my £2133, which I had spent around a month crowdfunding for. I’d been in a local paper, on local radio etc. My condition is extremely rare, and attracted interest in my area.
I initially received no confirmation email, which I thought was odd. The next day, I tried to call Back Care Online - no phone number, only an email. I received confirmation of my order back. I’d asked about when a representative from Ki would visit me, to get the wheelchair made to my specification - understandably I was really excited! This is an extract of the email I received from June “ We will contact the manufacturer for you regarding the customisations of the chair and will revert as soon as we hear back”. Sounds great. I had a few questions, so I emailed back. This was a extract of the response I received on 18th June “ I sincerely apologise for the delay in update. Please be assured we are actively working on your requests.
We are still confirming some of the details with the manufacturer and rest assured I will be in touch again in 24-48 hours”. I waited my 48 hours, and didn’t receive an update. I emailed again, on 21st June I received this extract from, the now legendary, June “ Our Account Manager with the manufacturer is currently on annual leave which has unfortunately caused some challenges in processing your order and organising the visit”. Now, I’m starting to get twitchy. A company claiming to have 4 warehouse and 3 offices is unable to move forwards with an order, because someone is on holiday? I emailed again, airing my confusion and frustration at the situation. I received this response on 26th June I received an email from June, who, rest assured, was dealing with me personally. This is an extract from the email, “ Our Account Manager with the manufacturer had to carefully review your order and I apologise there was a misunderstanding about the range of products we are allowed to offer to our customers. Unfortunately, we are unable to offer the Ki Mobility Ethos Wheelchair at this time. This is because the manufacturer requires direct involvement to ensure the wheelchair is built accurately to your specifications”. They cancelled my order. For apparently no reason. Other retailers are selling the exact same product on behalf of Ki, and have no problem in supplying it, (I rang around!) I took a few screenshots of other companies selling the wheelchair, asked how they could manage it, ask for a courtesy phone call…nothing. June appears not to be handling my query personally anymore.
Please, avoid this company at all costs if you are considering a high-end product. I’m guessing they’re not so incompetent that they can’t take something off the shelf and send it out, from one of their 4 warehouses! However, if it’s a little more complex, I wouldn’t rely on June getting the job done, even though she’ll deal with you personally and expedite it for you! Good old June!
Awful, shameful experience provided for an incredibly vulnerable customer.
TL:DR - avoid Back Care Online as from start to finish they have been appalling, culminating in cancelling my order of £2133.

Bought the bed wedge in early June and has since greatly improved my night's sleep, despite my medical condition. Had searched everywhere for a good and recommended bed wedge. The one I bought is ideal and is also supplied to the NHS, which makes a big difference. The wedge arrives as is, and is not compressed and rolled but ready to use. Extremely pleased with my purchase.

Ordering via the website was very easy. The item was shipped the next day and delivered the day after!
The Pressure Relief Mattress Topper is a great product. It really helps reduce my back pain when sleeping.

Very quick delivery and VERY comfortable mattress topper. Highly recommended.

Ordered neck support pillow insert. It was delivered quickly and I feel it is helping with the pain in my neck during the night.

Really helpful when I have an acid reflux attack. First time using it took a few hours to get used to it, but after that it was fine.

Great service. Really pleased with the product, our caravan single bed mattress was really hot and this has helped hugely, best nights sleep in the caravan since we bought it! Thank you!

Ordered a Slothie Memory Foam mattress for a small camper van, the delivery was fast and the product is perfect for what I needed, it’s comfortable for a thin mattress, thanks again.

Purchased a chair a few years ago and started having issues. Back Care sent out engineer to fix within days!

Very easy to use website, good prices, fast delivery and well packaged. Will happily use again.

Bought the Premium Slothie Mattress topper for using at on my in laws awful bed. It worked an absolute treat-highly comfortable and well priced. The team delivered this swiftly to me and were very pleasant and professional in their communications - Thank you. Highly recommend this product! A+++

Great product bought for a business class flight for my wife perfect. Also used in hotel great product.

Fantastic product. Took a chance as didn’t know the product. The mattress topper fits our campervan perfectly and was so comfortable to sleep on. Rolls up easy and fits back in storage bag. So pleased we purchased this.

We ordered a mattress topper and it's perfect for the job. Very comfortable and good quality. The delivery was quick, a few days, and the topper came wijth a free bag to store it when we travel. Would recommend this company for after care too.