Back Care Online Recensioni 

Had a glitch with a Slothie small double mattress that turned up in a damaged box, poorly wrapped, and stained.
I contacted Customer Services (June) who was very helpful, and immediately replaced the item by return. We were on a tight timescale as about to go away, and June made sure our replacement item arrived in time.
Mistakes happen. Its how they are dealt with that matters. Five stars to June.

The foam wedge is a solid item yet comfortable in use,delivery was excellent too.

Great service and product. Speedy delivery. Really pleased with our purchase.

Great company - good communication, fast delivery and excellent product. Thank you

Happy with my pillow, great quality & made in the U.K.
Always happy to support small businesses if I can

Good quality product ,prompt delivery thoughtful follow up email and a perfect fit for our VW T6 camper van . Rolls up to provide a great cushion saving putting the seats back up during the day . Thank you

I was sceptical that this pillow would make a difference to my sudden onset reflux that I had been experiencing for about a month and was worse at night. And if it didn’t wake me in the night I would wake in the morning with acid in my throat, tightness, sore.
The first night I used this pillow I had no night time reflux symptoms! And my throat in the morning was fine.
I have symptoms during the day so I know it’s still there. But this pillow has made a huge difference to night time.
I have used it for 2 weeks now, slept really well on it and it is continuing to prevent the reflux at night

Ordered a small memory foam mattress for our sofa bed. My brother slept on it last weekend and said it was lovely and comfortable. It folds up and has a bag to keep it in. Highly recommend service and quality of product

Unfortunately I couldn't use it as I have musculoskeletal spine problems due to my menopause I find it's too uncomfortable for my spine and seating area due to my groin condition which is ashame but it's a beautiful product just not for my health condition

Fast delivery, easy assembly and instructions.
Works as advertised which is what we all really want.
Thank you.

I bought a wedge pillow from Back Care Online and I am very happy with the product and the service. It arrived within two days, was well packed and in very good condition. It is comfortable to lie on and has made a difference to my acid reflux. I am pleased with my purchase and would use the company again without hesitation.

Great service and excellent product that fits our needs perfectly.

Fantastic product- leg raising support.

What a difference it has made for my dad. He couldn't walk last week, after using the cushion he's now up on his feet within 2 days. Absolutely astonishing.

I highly recommend this product and this company. I've received excellent service and would say, don't hesitate to use this company or try this product, it is worth every penny and extremely comfortable to use.

Dear Jane, sorry that I have not reviewed until now but I wanted to give the pillow a proper try. As I am of slight build I was unsure of how comfortable it would be. The pillow is perfect substantial and does not move once on the bed. I think it might be a good idea to show the correct place for body and head so we can all get the best benefit. I am a firm believer in buying British and wish the Company every future success

Well made, strong quality fabric; well designed functionality that supports back, hips and posture when sitting. Soft but supported cushion for tender derriers. I find it makes sitting very comfortable and my back doesn't become as reactive when I stand up. Highly recommend this product.

Absolutely excellent

Great service, very quick response & also fantastic value. Would highly recommend.
I had a question for customer service and they got back to me very quickly & were very helpful.

On another note, the delivery was very quick as well & securely packaged.
Thanks so much!

Ordered a thusane knee patella strap - great price, fast delivery, free postage, good communication

I ordered the Putnam Bariatric cushion as I suffer from back and hip pain. It arrived quickly and the instructions were clear and helpful.

I was a bit concerned as the price was quite high, but after using the cushion for a few days, I can honestly say I'm delighted with it.

It's extremely comfortable and has, in fact, alleviated the discomfort I felt using other cushions. It rebounds into its original shape and is worth every penny.

Update: I received an email from June the morning of the 25th Feb 2025, apologising for the delay in getting back to me and for the delay in dispatchng my order due to an 'exceptionally high volume of emails and orders'. The order, for a Slothie Mattress Topper was then sent by DPD and arrived the following afternoon. It is most comfortable - I bought it for a rather hard Futon. The one thing that I would say is that there is no way of contacting Back Care Online by phone despite the website saying 'give us a call'. This does need to be changed. But full marks for sorting out the delay and ensuring that I received the Slothie.

I have read the reviews on Trustpilot but my experience has been quite different. I ordered a mattress toper on the 19th February. I received confirm ation of the orde but nothing since. I have emailed them twice and sent a request for information using their online contact but apart from an acknowledgement of the emails through Zendesk, a 'cloud based customer service' there has been nothing. The much vaunted June no longer exists and there is no contact number despite the website confidently asserting 'give us a call'. I don't know what's happening but I am not confident that I will receive my order.