b-Bets.com Recensioni 

72
TrustScore 2 su 5

1,8

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Valutata 1 stelle su 5

yhtä huijausta tehnyt jo 2 kotiutusta molemmat näkyy että hyväksytty mutta rahoja ei näy. Ensimmäisestä kotiutuksesta jo 3 viikkoa. Kukaan ei vastaa eikä sähköpostit mee perille. osoitteen tarkistanut... Leggi di più

Valutata 1 stelle su 5

Sivusto varasti myös minun rahani. Talletus toimi hyvin, bonuksen sain. Kierrätys meni onnistuneesti. Puolivälissä antoivat minulle panosrajan, pystyin lyömään vain jotain 10-20e vetoja.... Leggi di più

Valutata 5 stelle su 5

I really like their casinos. I have received signup bonus and I kept getting loyalty reward frequently for my deposits. They requested verification and it was pretty easy as everything was... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

ich hab 4000€ gewonnen die ich auszahlen wollte... dann kommt natürlich die verifizierung. nachdem ich alle angeforderten dokumente zugesendet habe wurde ich erneut aufgefordert ein weiteres dokument... Leggi di più

L'azienda ha risposto


Informazioni di contatto

1,8

Scarso

TrustScore 2 su 5

72 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

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Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

1,8

Tutte le recensioni

(72)

2 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

withdrawals delayed for more than 80 days

Since January 2023 I have requested 3 withdrawals and I have not been paid. 80 days ago I requested a withdrawal of 5000 euros, it was approved and the money was not sent. In February the same thing happened for 4000 euros and in March the same thing for 1000 euros.
Currently the casino frozen my withdrawals and does not allow me to make a new one, I have a balance of 187,000 euros honestly earned.
For me this site is very dangerous.

Atte.
Pablo Vidal

18 marzo 2023
Non scritta su invito
Valutata 1 stelle su 5

Same experience as most of the…

Same experience as most of the reviewers here, have been waiting for withdrawal for almost two weeks now. Can not recommend this site.

11 dicembre 2022
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Risposta di b-Bets.com

Dear Miikka,

Thank you for your feedback.

We are sorry to see that you are waiting for your payout longer than in our usual time frame and we can assure you that this is not something that is happening very often. Delayed payouts can happen even if we are trying to avoid those kinds of scenarios due to numerous reasons.
What is important is that when a missing payout is reported to us we are working extremely hard to resolve that situation in favor of our players as soon as possible.
And that is what we are going to do with you, so we would kindly ask you to respond to our personal details request that we have sent through TrustPilot platform.
Once we will receive your personal details we will be able to check your account and you can expect to receive a follow-up e-mail shortly.

Best regards
Customer Experience Team

UPDATE 16.12.22
Dear Miikka,

Unfortunately, you have not responded to our personal details request that we have sent through the TrustPilot page and therefore we were not able to check your account.

We would like to invite you once again to provide us with your personal details thorugh TrustPilot platform or you can send us an e-mail support@b-bets.com and in subject please use reference Withdrawal issue TrustPilot.

Best regards
Customer Experience Team

Valutata 1 stelle su 5

Thieves

Hi. Eveyone should report this casino to licence holder. They are big liars. Almost 2 weeks and i m still waiting for 200 euros. This casino is scam .
I saw somebodies voted 5 stars . I m sure they did it theirselves

16 novembre 2022
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Risposta di b-Bets.com

Dear Oikeutta,

Thank you for your feedback.

We are sorry to see that your payout is delayed as this is for sure not the level of service we would like to provide to our players.

Since we can't access your account from here we have requested your personal details through TrustPilot platform.

Please be so kind to respond to our request and your account will be checked as soon as possible.

Best regards
Customer Experience Team

UPDATE 18.11.2022
Dear Oikeutta,

Thank you for providing us with your personal details.

We have sent you an e-mail with all details and we would kindly ask you to respond to it.

Best regards
Customer Experience Team

Valutata 4 stelle su 5

Hello

Hello, I think the B-bets casino has a lot of good games providers and class games. In addition, good deposit options and reliable support that helps to solve problems that arise.

22 ottobre 2022
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Valutata 2 stelle su 5

Enttäuscht

Bin wirklich enttäuscht von diesem Casino! Hatte zwar ein super Bonus, darum habe ich auch die umständliche Einzahlung auf mich genommen... Erst Trustly dann Astropay um dann mit Sofort die Überweisung einzuzahlen... Astropay ist mir völlig unbekannt! Die Mühe hat sich auch gelohnt... Doch nun warte ich schon fast 8tage auf eine Auszahlung. Bekomme immer wieder die selben Mails und im Chat kommt man auch nicht weiter. Hab das Gefühl das, die selber nicht wissen, wie oder was die für Einzahlungs und Auszahlungs Methoden die haben in der Finanzabteilung!
Werde mir wirklich überlegen ob ich das nochmal mitmache?
Und hoffen, das ich mein Gewinn doch noch auf meinem Konto bekomme!

13 ottobre 2022
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Risposta di b-Bets.com

Dear Petra, 

Thank you for your feedback. 

We are sorry to see that you are having issues with your verification process, as for sure this is not the level of service we are trying to provide to our players. 

Unfortunately we are not able to check your account from here and that's why we have sent you through TrustPilot a request to provide us with your personal details. 

Please be so kind to provide us with a reply to our request, and we can assure you that your account will be checked, and you will receive an e-mail from us as soon as possible. 

Best regards
Customer Experience Team

Valutata 3 stelle su 5

Withdrawal issues

Hello, i have big problems. I made request withdrawal last week. Day after (6 September) have been approved but at today i haven't received my payment and im very worry. Are passed one week no possible this delay. I have also another withdrawal in pending and my fear Its lose double payment. What happens if my account is verified? B-bets want fraud me?. HELP ME PLEASE

12 settembre 2022
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Risposta di b-Bets.com

Dear Raffaele,

Thank you for your feedback.

We are sorry to see that you need to wait for your payout to arrive for a longer time than usual as this is for sure not the level of service we strive for.

Unfortunately, we can't access your account from here therefore we have requested your personal details through TrustPilot platform.

Please be so kind to provide us with your personal details so we could check your account and we can assure you that we will resolve your issue with the highest priority.

Best regards
Customer Experience Team

Valutata 3 stelle su 5

Payout took too long.

Please, read this if you're about to deposit to B-Bets.

I deposited 14th of July.
It was a raw deposit. No bonuses were used.

I was lucky enough to win first around 200€, and after that 1500€. The total amount I tried to withdraw was 1780€. Withdraw took place the same date mentioned above, 14th of July.

I sent B-Bets the documents they requested (ID, copy of my Skrill account etc.)

Now, after a MONTH from the withdraw, I have not seen one cent of the money that belongs to me.

I have contacted them via chat, but chat can't help you, because they don't know anything. They'll keep telling you to "be patient." How long could it possibly take to do this simple task, that other casinos manage to do in hours. I'm done being patient.

I've also contacted them using e-mail, but the answer is still the same. They keep telling you to be patient, and they can't help you and they don't know how long it takes. I believe same people answer to chat and e-mail queries. Totally useless, they don't know anything so forth they can't give you any answers nor they can't help you.

I feel scammed and they haven't given me a reason why they do this. I have not violated any rules or T&C so it's unbelievable why this all is happening. And like I said, it's all without a reason.

All in all, it's just customer service at it's worst, and I'm genuinely afraid that I am never going to see my money.

If you read this, please, deposit to other casinos, like the ones that have better rating @ Askgamblers.com.
That site never lies.

Edit1. 12.8.2022.
I received an information, that they haven't even started to work on my request. 30 days gone, and the progress is still at exactly 0%.
The request has been moved to "highest priority" pile, but my hopes aren't getting higher. So far, the term "highest priority" means absolutely nothing.

Edit3. 17.8.2022.
Still absolutely nothing. Tomorrow we will hit the 5week mark. 5 weeks gone and nothing so far. I am getting scammed so hard it hurts and makes me laugh at the same time.

Edit3 24.8.2022.

After 5 weeks and 6 days I FINALLY received my funds. It took too long and I am not happy about it.
Nevertheless, my accusations of this being a scam casino is not true.
B-Bets is legit.
However I never really got an explanation to why the withdrawal took so long. I only learned that whatever it was, it wasn't "up to B-Bets."
For that I give a big minus to B-Bets.

Anyhow, this case is closed.

12 agosto 2022
Non scritta su invito
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Risposta di b-Bets.com

Dear Kim,

Thank you for your feedback.

We are so sorry to read what happened and that you have not received your payout as this is for sure not the level of service we strive for.

Since we can't check your account from here we have requested more details from you through TrustPilot page and once we will receive them we will be able to check what happened exactly.

Best regards
Customer Experience Team

Valutata 1 stelle su 5

Bad casino

Bad casino ! I asked withdrawal , first the asked me the papers, I send it and still it was not ok .
Than after a long time the say it’s ok but than the declined my amount ..
Always the same, therms and conditions etc…
It’s an amount from 1154 and the take it back .
Because there was a bonus from 9 euro that I have to play around..
But they just declined and the 1154 is gone.
The gave me just my 20 euro deposit and the 9 euro back..
Normally they have to let me play around the bonus but still they say therms and conditions.
Scam for me.
Stay away from this casino

20 luglio 2022
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Valutata 1 stelle su 5

Total scam stay away from this crooks…

Total scam stay away from this crooks they will never payout you money!
Just steal 850 euro from me!

20 luglio 2022
Non scritta su invito
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Risposta di b-Bets.com

Dear Ivan,
Thank you for your feedback.
We are sorry to see that there was something wrong with your payout.
Since we can't access your account from here we have sent you a message over TrustPilot page to provide us with more details and we will be happy to check this for you further.
Best regards
Customer Experience Team

Valutata 4 stelle su 5

Where is my Payout

Thanks To Trustpilot I got my payout

Where is my Payout
On June 23 I joined up with b-Bets, they offered a 7$ signup bonus. I managed to roll over the required amount and following the terms I came out with the 70$ win limit. I then followed the rules made a deposit, submitted my documents, and had my account verified. This was confirmed on June 29 by the Legal Dept. I was told that the payment was issued on July 2 and that I should receive it in a day or 2. July 7 still no payment received when I asked again I was told please be patient it should be received in 1-2 days. July 11 I was told please be patient I should have it in 1-2 days. July 15 I was asked to show my bank statement from July 2 onward to prove I have not received the 70$. I have complied with this request and have now been told that it would be sent to the relevant Dept for review. It has now been three weeks of asking for my winnings I have been more than PATIENT.
Please Help me get what is owed to me and I will gladly change my rating!!!

19 luglio 2022
Non scritta su invito
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Risposta di b-Bets.com

Dear Ellie M,
Thank you for your feedback.
We are truly sorry to see that your payout has been delayed, and we can agree this is not the level of service we strive for.
Since we can't access your account from here we have sent you a message through TrustPilot please be so kind to provide us with all details so we will be able to check your account and resolve your issue with the highest priority.
Best regards
Customer Experience Team

Valutata 1 stelle su 5

SPAM CASINO.

be careful!
Dont make deposits in that casino its SCAM.
They dont want to payout your money,
What lukaš wroted is true..
They simply write that you braking the rules..or that u have multiple accounts and because is that strictly prohibited.. they decide to block your profile.. u cant log in.. u can't even open the casino page when u try u got erorr page message

They blocked my mom's account when she requestes for Withdrawal 700€.
They blocked also my account ..
and wrote that they wount payout her money because is not aloved to have multiplain accounts..
Even when i wroted them sended them proofs ..documents.. and explained that
She have only one acc.
And that i dont even live together with my mom but with boyfriend..they didnt care :)

I can't believe that online casino can work in way to take a advantage of people
To get people money more easily..
I cant even understand how some casinos can wrote unfair or even some stupid rules.. its like no one controlling online gambling sites..
It looks like its time to wake up financial administration

2 luglio 2022
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Risposta di b-Bets.com

Dear Monika,

Thank you for your feedback.

We are sorry to see what happened.

Indeed to have multiple accounts is forbidden as per our Terms and Conditions.
All our Terms and Conditions are easily accessible on our site, and all players need to agree to them during the registration process.

Furthermore, we are a fully licensed casino from the side of the Malta Gaming Authority.

All our Terms and Conditions have been approved by the side of our licensor.

We do want to check what happened with your account and we would kindly ask you to send us an e-mail with a TrustPilot reference we will reply to you as soon as possible.

Best regards
Customer Experience Team.

Valutata 1 stelle su 5

Absolute thrash bookmaker

Absolute thrash bookmaker. stay away from all of their sites (b-bets, big5casino etc..) if you want to keep your money.
Hides behind illogical t and c

28 maggio 2022
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Risposta di b-Bets.com

Dear Sverre,

Thank you for your feedback.

We are sorry to see that you have not had a nice experience in our casino.

Since we can't check your account from here we would kindly ask you to send us an e-mail support@b-bets.com and our customer support will be more than happy to check your account and to try to resolve your issue.

Best regards
Customer Experience Team

Valutata 2 stelle su 5

I experienced a hacker thru…

I experienced a hacker thru luckybull.com for several days i had asked lucky bull to investigate and shared the details of what happened to me. all i could get from them was alist of deposits i made. It has greatly , disappointed me that they wouldnt have their security it tech team investigate how this happened . it was like a mirror image and i had no clue until the merchant name being used is kiwipayLTD. and lucky bull is condor gaming.so now i am not comfortable making on line purchases/debits./deposits. and i really had LOVED lucky bull.i thought the staff was awesome ,that is until i was defrauded thru game play like a mirror image on lucky bull. 10 fs's dont cover my issues now cause of this fraud.

12 aprile 2022
Non scritta su invito
Valutata 5 stelle su 5

One of the best online casinos

From my experiences this is one of the best online casinos so far. Once you’ve verified yourself, payouts will be approved without further questioning. The support is always nice and at least tries to help. ;) and most of the time they do a very good job!

12 aprile 2022
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Risposta di b-Bets.com

Dear Kunde,

Thank you for your time to review our casino.

We are glad to see that you like our dedicated customer support as they are doing their best to help our players!
For sure we will share your feedback with them as it will be a great motivation for their further work :)

Best regards
Customer Experience Team

Valutata 1 stelle su 5

Alle CONDOR MALTA casinos sind schlecht…

Alle CONDOR MALTA casinos sind schlecht Unfair und betrügerisch.

Da können die unfähigen supporter was von RTPs und angeblich geprüften slots labern...

Der Betrug beginnt schon dabei das die deutschen Verordnungen nicht eingehalten werden. Das ist schon eine Straftat!!!!

Die MGA ist ein Mafiaverein, der sich einen Dreck schert um casinos die wissentlich nachweislich offensichtlich Spieler abzokken und auch so ist das spielen weder fair noch seriös. Es ist alles systematisch....neuerdings wenn du nicht jeden Tag spielst für längere Zeit und viele Einzahlungen machst laufen alle slots mit 95% deadspins, keine Gewinne, keine freispiele, kein RTP.

Die Antwort welche sie hier drunter schreiben sollte gut überlegt sein, denn sie gehen ihrer Pflicht der DSVO evend so wenig nach und geben keine Auskünfte.

UNSERIÖSE BETRÜGER!

9 aprile 2022
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Risposta di b-Bets.com

Dear Chillzone31,

Thank you for your time to review our casino.

We are sorry to see that you have not been happy with your experience in our casino. Please be informed that all our game providers need to test slot games so they can be sure RTP is in the required values.
If you would like to receive more information regarding this topic our dedicated customer support would be happy to help you please feel free to send an e-mail to support@b-bets.com

Best regards
Customer Experience Team

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