Azamara Club Cruises Recensioni 66

Booked aN Azamara cruise eight months before travel. Seemed like a decent deal.
Ten weeks before travel they dropped the price by a several thousand pounds.
When asked if they would offer the reduced rate, we were summarily told 'no'. Cancel your booking, lose your rather large deposit and then rebook.
Customer Service zero out of ten.
Integrity zero out of ten.
My advice, which in hindsight i wish had followed,is book a reputable cruise line.
Beware

I have done two cruises on Azamara Pursuit. Lisbon to Rio and Canaries to Cape Town. Great itineraries. Small ship, good food, happy staff, relaxed atmosphere.
I like the included drinks and gratuities. Onboard credit covered the excursions I wanted to do.
I have travelling with five cruise companies. Azamara the best

Azamara cruise booked with friends we all decided to book the 4 table dine around with a different charge applied to each couple me and my wife have paid £55 more than our friends how can that be right Azamara .
Needless to say Azamara customer service don’t want to explain this difference in charges, so my advice to anyone reading this would be avoid this company and go elsewhere.

Travelled in Azamara Journey Intensive Croatia June 26-July6th 2024 Fist time cruisers with Azamara and I was a little concerned after seeing some negative reviews. I shouldn’t have been. We have loved it and wouldn’t hesitate to book again. Love the small ship, it’s a beautiful ship. Yes it’s 25 years old but it is kept beautifully by the staff. On board the staff are just amazing, they look after you but they are genuinely happy to do it and are kind and naturally efficient. The food it incredible and all dining venues are very nice. I love the relaxed charm whilst still feeling spoilt. The staff attitude is very good and they all appear happy, I think it rubs off on the guests too as everyone is chilled, kind and patient.

We booked a cruise on Azamara Onward for August 2024 through our travel agent. We had IN WRITING on our booking form a $300 on board credit from a future cruise credit (Covid related) and also a $300 dollar per person excursion credit. (a promotion) When we tried to book a shore excursion at the travel agents the Azamara agent took it off the on board credit not the excursion credit. Azamara then said we did not have any other credit even though it was on our booking form. The travel agent was on the phone for over an hour only to be told we had been misinformed! This would appear to be mis- selling. We were so angry that we cancelled the cruise, losing our deposit of nearly£1000. We have sent the paperwork TWICE to the US office requesting the return of the deposit as we do not think it is moral to give credit and then as soon as booked deny all knowledge of it even though it is clearly written on the booking form and also on an email from Azamara confirming the credit. To date we have heard nothing. We would NEVER book with this company again.

We have just been on our second cruise with Azamara from Hong Kong to Japan. It was fantastic. The staff were amazing, the food was second to none and the itinerary was brilliant. Whilst I accept that the ship was a little older than others we have been on and the cabins may not have been as grand, it was still spotless and well maintained. This is a very small trade off for low passenger numbers, smaller ports, more intimate dining, adults only and overnight stops in great places. I think Azamara have it right and will definitely book again.

The cruise itself was very good. No complaints about the ship, food, entertainment but the ship was rife with norovirus which i managed to contract along with my friend. It ruined the rest of my holiday to an extent as i wouldn't go anywhere where i couldn't be near a wc so missed out on a safari and Victoria Falls. The ship tried to say we had brought it onboard when in fact we learned that it had been on the previous three cruises. The pool was closed on day three and never reopened and it was really hot. There were only four ports to visit on our twelve night cruise as two of them had been cancelled before we set out and there was nothing except for a small shopping mall in each port. As I was still suffering with my gastric problem, I didn’t want to venture too far afield. I sent an email to Azamara in February to which I received no reply and have today, 6 May, had an email to say the case has been closed. Im afraid my one and only cruise with Azamara will most probably be my last, not because of the actual onboard experience but because if you report any problems, they are unlikely to help.

Angeblich sollen wir eine Reise mit der Azamara Quest über das Internet gebuch haben, obwohl wir bereits eine Buchung bei Dreamlines haben. 4 Tage nach der angeblichen Buchung Reise annulliert. Die Annullierungkosten CHF 788.50 !!!!
Eine absolute Frech- und Unverfrorenheit. Schade gutes Schiff und gutes Personal, ausser eben die Verwaltung.

Azamara are a nightmare company to deal with, particularly at the moment. We had a nightmarish time for months before we boarded and not only were we ill with a gastric problem on board, but they refused to honour our 400USD on board credit. Many people had the same issue, but after spending a whole afternoon trying to contact a lady in the US office I managed to get ours sorted. There were too many other issues to mention here. However, the staff on board were very good.

Took a cruise with Azamara in 2022 and had a lovely time, so when I got an email with early booking specials in Sept. of 2023, I checked it out. A few really good deals were on the website, so we selected a Sept. 2024 cruise in Greece. We paid in full at the time, but only chose that one because it was a good deal and we liked the cities it included. We otherwise would not have selected it because we have been to Athens before, and my husband teaches so he would have to get special permission to take a vacation in Sept (as opposed to the summer) and find someone to cover his classes. Eight months later, on Easter Sunday, we get a random invoice for over $5,000 with no explanation. Customer Service wasn't even open that day. After a week of trying, Azamara won't honor its original rate. They say they can change the price at any time, even after payment in full, and the price we got was a glitch (even though a few other prices at the time were similar, and as of yesterday, another cruise is listed at just a couple hundred more per person than we paid, plus that one has $1,000 in onboard or airline credits being offered). If they would have just contacted us right away, we could have avoided the thousands we spent on non-refundable flights to get to Greece for the cruise, but they didn't. Here we are, less than 5 months out, and they won't even offer us a discount on the current price, even though it was cheaper at other times (and we were deprived of a chance to book at those lower rates because we thought we were already booked). They said pay the new full price or get a refund, period. I never would have booked this cruise at the "full price" they have now - which is double what I paid for the 2022 cruise I took, by the way. Anyway, I have never left a bad review in my life, but I feel like I need to post this everywhere I can to warn people. We started researching and saw this has happened to others, too. If this has happened to you, I would encourage you to also file a report with the FTC at reportfraud.ftc.gov. At least maybe those of us who have been treated this way can save others from the same fate.

I was on the Azamara Quest for a cruise in South America from Jan 22, 2024 - February 6, 2024. I diligently registered my blue cheese allergy prior to the cruise AND again on day one of the cruise. I also mentioned it each day in the dining room and always asked about the food to verify there was no blue cheese in anything I ate. While dining in the specialty steakhouse on January 29th, I was offered a bread roll by the wait staff. I asked what type of roll it was and was told it was a garlic roll. Well I took one bite of it and immediately started having an allergic reaction. My husband saw my reaction and immediately ran to our room to get my inhaler and epi-pen, just in case. Friends were there to help in the interim. I managed to ask if there was blue cheese in the roll and the waiter went to ask the kitchen. Sure enough there was gorgonzola cheese in it. Luckily I only needed my inhaler and allergy medicine and not the epi-pen but it was quite the scare. Even though it was noted by the restaurant staff, I reported the incident to the 'front desk' the next morning. After not getting better over a couple of days I went to the ship's doctor, told them what happened, and obtained additional meds. For the remainder of the trip I was sick. I couldn't taste or smell anything and because of my lowered immunity from fighting the allergen I also contracted an upper respiratory infection. My trip of a lifetime was basically ruined. Nothing was proactively done and no apologies were offered while I was onboard even after I reported the issue. On the last day, the ship's restaurant manager came over and spent 3 minutes apologizing but that was about it. When I asked for some kind of compensation - I was basically told no.

Once I got home, I contacted Azamara again. I was still sick with the upper respiratory infection (URI) which made the plane ride home miserable. I also had scheduled surgery soon after coming home which was in jeopardy because of my URI. I went to my primary care doctor to get different medicine immediately upon my return home in an attempt to clear out my sinuses in time for surgery.

I was told by the Azamara contact, an ‘Executive Resolution Specialist’, that the ship's crew said they proactively reached out multiple times and I refused treatment or any other form of help so they are not liable for anything. This is a total lie!!! They did offer me a ‘good will gesture’ of $35 reimbursement for the specialty meal. What a joke!!!

We booked a cruise with Azamara, through six star cruises. Due to Covid, the cruise had to be cancelled and we accepted cruise credit - what a disaster. We have had to book two cruises, so far and still have credit left, because Azamara hold so much to force you to keep booking, or lose your money. This means paying far more money out, as the credit only covers a small part of the cruise. Please consider this company carefully, they have been awful with us and the booking company confirms that there are plenty of others like us!

We were recommended Azamara by our travel agent we were skeptical but decide give Azamara chance this was our 31st cruise it all started great till our bathroom didn't work for 6 days out of 12 days cruise the management staff just lie after lie. This ships are 20+ years old and ready for scrapyard out dated rooms small and we had Veranda plus bathrooms are for people who are 5 feet tell and 120 pounds other wise you wont fit staff are great but they have no control over useless managers of their department it definitely not 5 star cruise may be weak 3. Their is the reason it was sold by Royal Caribbean to Sycamore Group witch have rating in all fields big F just like their cruise line. I try to resolve when we came home to USA that was another horrible experience just lie after lie they will lie to you till you give up. Don't recommend Azamara unless you like to be lied to you and abuse

This reports on an Azamara cruise in December, Miami to Miami, on the Azamara Onward. We have been loyal Azamara customers (more than 20 cruises on the line), but are at the point of finding other options.

The pluses remain: Wonderful service and relatively competitive pricing. So do the minuses (incompetent reservations staff) and some new ones (seriously declining food quality).

On the last of these, food, it is apparent that the budget for food has been slashed. In the Windows Cafe (the buffet), protein largely has disappeared. It seemed as if every featured entree included mostly rice or pasta. The ship's roast entree? Gone. Sushi? Gone. Even a roast turkey as an entree is gone. On "French night," the entrecote (rib eye) is gone, replaced by "beef bourguignon." That was made of stew meat, with no discernible wine in the sauce. The following night featured "beef stroganoff," basically the same thing with some powdered milk thrown in.

Many entrees that should have been served warm were served at room temperature. Steam table food was left out too long, for example until the corners of sliced turkey turned brown. Golden Corral has better food, as does Royal Caribbean and many other non-upscale cruise lines. This is not good.

In the main dining room, filet mignon has disappeared from the menu, replaced by sirloin. Beef Wellington, formerly made with beef tenderloin, now is "Lamb Wellington," made with mutton. Disgusting.

We have booked one last cruise, which departs in July. We booked that last December and Azamara has yet to correctly calculate our on board credit or issue an invoice, despite repeated attempts by us to get one. So the back office still is a mess.

In short, I am sorry to say that I recommend you avoid this cruise line.

We booked a cruise on Azamara Cruise Lines for October 2024 on the Ancient Trade Routes cruise. We put $1000 down payment. In Oct. 2023 war broke out in Israel. We canceled the cruise as we do not fewl safe traveling to this area of the world. Azamara refused to give us our deposit back or.give us credit towards another cruise. I will never book another cruise with them. Buyer beware!

The actually cruise was underwhelming, the rooms are tiny and dated despite us paying for a suite.
The food was not up to the premium prices they charge.
But the worst of all is their customer service, unfortunately some of our party were unable to attend through illness. To claim on the insurance we just need a letter from Azamara confirming they didn't show. I may as well be asking for moon rock, after 2 months they are incapable of sending this info, just get 'it'll be done in 2 days etc' after 4 chases we just keep getting the same response nothing happens.

I WILL NEVER BOOK WITH THIS COMPANY AGAIN AND I ADVISE EVERYONE TO DO THE SAME, LOOK AT THE OTHER REVIEWS THEY'RE MAINLY ATTROCIOUS.

I am supremely disappointed in my Azamara experience. I booked a cruise 2.5 weeks prior to departure. I booked the cruise directly with Azamara’s 800 number because it was so close to the departure date. We paid considerably more for the cruise than our friends because it was so close to the departure date, which is understandable and was acceptable. I was told by the booking agent on the phone that we would receive a $500 per person on board credit. The credit was never applied. On board the ship, the Pursuit, one customer relations rep, Marlon, told me it was my travel agent’s fault. I used Azamara to book it! Beyond that I was repeatedly read to from a script that stated if I couldn’t provide an OBC in writing that it would not happen because they had no proof and they required written proof. Basically, they assumed I was trying to get something I wasn’t promised or that I was an outright a liar. Customer Relations was very poorly trained.

Is this a bait and switch tactic by Azamara? Our four friends with whom we cruised do not have an e-mail or anything in writing that reflects an OBC, they received their OBC credit.

I had no illusion that the credit would happen. I do however wish it had been addressed in a more thoughtful or sincere manner. Their staff behaved a in an accusatory manner and it came off as a bait and switch… “pay the higher rate and in return we will reward you with this on board credit”.

Since returning home 2 weeks ago, I have reached out to Azamara by e-mail and phone. I’ve had no success in getting any response from them. Again, a customer relations fail.

I fell for it, don’t let it happen to you!

Shocking customer service and non response.
They cancelled our cruise without notice.
Promised full refund and all expenses
Nothing has happened.
Having to claim in the small claims court.
Appalling company
Absolutely terrible. Avoid at all costs

We booked the holiday of a lifetime around an Azamara Cruise in South Africa next January. I will NEVER EVER book with Azamara again. I echo other comments about communications and customer care right from the start, messing up bookings, being impossible to contact. Just after taking our money, they have now changed our itinerary - not just a bit (as you know you have to accept with a cruise) but swapped 2 ports for 2 sea days. As soon as they did this, we tried to cancel - but they would not let us without losing our money. No apology. No replies to my emails. They have changed the itinerary so completely, this is just not a cruise I want now. They tried to tell us they had done it as a result of customer feedback - but if you have booked a cruise of 7 ports in South Africa - how would anyone think that dropping 2 out of 7 ports to spend extra days and nights bobbing about on the ocean would be what anyone would want. They could not even be bothered to answer my emails or complaints. I've had far better customer care from 2 star hostels. Dreadful company. Buyer beware. Read the small print very carefully because no-one will care about you once you place your booking.

I booked a cruise from Venice to Athens in May and suffered all the nonsense that all guests were subjected to in the time leading up to the cruise due to Azamara ‘system upgrades’. These difficulties included pre-booked shore excursions disappearing off the booking and for a week or so the whole booking vanished! Contacting the company is a nightmare and on one occasion when I did get through the lady ‘helping’ me herself had difficulties and exclaimed
“ J—- s C——t this f——-g system! Charming. Whilst on the cruise I had an accident whilst ashore at one of the stops. I was assessed by the ship doctor but had to seek specialist support at hospital in Rhodes. The trip was curtailed and I flew home. The onboard account on the tv in our cabin showed credit for cancelled excursions and the bill for medical treatment. Even after the medical treatment I was in credit for over 100 usd and I was advised that this would be credited to me within 7 days of the cruise finishing. It has now been 14 weeks and apart from emails from a young lady trying to help, I have had nothing. I guess I will need to chalk this up to experience but please please learn from my experience and avoid this cruise line.