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Ayoonishop is Europes 1st La'bella and Iconic authorised retailer. We choose brands carefully to bring you the best and most comfortable coloured contact lenses for long hour comfort wear. All contact lenses sold at Ayoonishop are CE Certified.
Regno Unito
I absolutely loved these contact lenses! 🤍 They are super comfortable to wear and feel very light on the eyes. The colors look incredibly natural, and I especially fell in love with the Caramel one🤍🤍
Excellent company, perfect product and responsive and friendly customer service
Very happy with my contact lenses, super comfortable, Delivery was fast. excellent company to purchase your lenses from. Overall very happy with the service, thank you! 🩷
I had a very disappointing experience ordering lenses from Ayooni. There were continuous delays in delivering my order, and when the lenses finally arrived, they were not as shown on their website or TikTok.
On top of that, after wearing the lenses for just an hour, my eyes became red and irritated, which made me question the quality of the product.
I also tried reaching out to their customer service multiple times, but I didn’t receive any response. The lack of communication and support was frustrating.
This experience has left me very unsatisfied, and I hope the company takes this feedback seriously to improve their services.
Risposta di Ayoonishop
Hi Lana,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to respond.
We would like to clarify a few points regarding your order. When we were informed that the specific lenses you ordered were temporarily out of stock, we reached out to notify you right away. At that time, we provided you with a clear choice: either wait the short period (four days) until restock and dispatch, or cancel the order for a full refund. We strive to be as transparent as possible with any delays, and your order was processed in accordance with your chosen option.
Regarding your concerns about the lenses, we take product quality and customer safety very seriously. The brands we retail are internationally recognised for their high quality and exceptional comfort, and they meet CE certification standards. These contact lenses are trusted by thousands of customers worldwide and are among the top-selling in their category. That said, everyone’s eyes are different, and some may have sensitivities or reactions to certain products. If you experienced discomfort, we strongly recommend discontinuing use and consulting with an eye care professional.
You also mentioned the product not matching what was shown on our website and TikTok. We take great care to represent our contact lenses accurately using natural lighting and real-life results, but due to differences in lighting, eye colour, and screen resolution, some variation is always possible.
We’re particularly surprised by your comment about not receiving a response from us. We monitor messages every day and do our best to reply within 24 hours. Upon reviewing our records, we can confirm that all of your emails were responded to promptly, within this timeframe. If you ever feel a message has gone unanswered, please don’t hesitate to follow up, as we’re here to help.
We regret that your experience with our service left you feeling unsatisfied. Your feedback is important to us, and we are always working to improve our processes and communication. If there’s anything further we can do to assist you, please reach out—we would be happy to help.
Best,
Ash
Customer Support Team
Ayoonishop
I have borderline black eyes and I got the light blue contacts and it covered very well and looked so realistic the only thing I would say is that it blurred my vision a little but apparently there’s a contact for the left and right and I could have just put the wrong one in the wrong eye. But definitely recommend.
Risposta di Ayoonishop
Hi Shardz,
Thank you for your lovely review! We’re so glad the light blue lenses worked beautifully for your dark eyes—that realistic look is exactly what we aim for.
The blurriness may have been due to mixing up the left and right lenses, as you mentioned. Great observation!
We really appreciate your recommendation and kind words. If you ever have any questions or need help choosing your next pair, we’re always here to help!
Best,
Ash
Ayoonishop
One of the contact lenses was damaged and was a stinging every time I tried to put it in my eye. I had to throw away the pair of lenses and didn’t get one wear out of them even though I had paid the full price. I emailed the company but no response.
Risposta di Ayoonishop
Hi Ruksar,
We’re very sorry to hear about your experience and sincerely apologise for the inconvenience caused.
A lens causing discomfort is never acceptable, and we take quality issues very seriously. All our lenses go through strict quality control, but on rare occasions, a defect may occur. In such cases, we’re always happy to help with a replacement or refund.
We’ve also checked our inbox and couldn’t find any unanswered emails under your name. It’s possible the message didn’t come through or was filtered—please feel free to resend it, and we’ll make sure it’s addressed promptly.
Your satisfaction is important to us, and we’d love the chance to make this right.
Best regards,
Ash
Ayoonishop
Excellent customer service and the contact lenses are so comfortable! So happy with my order.
Risposta di Ayoonishop
Hi Jenin,
Thank you so much for your lovely feedback! We’re thrilled to hear you’re happy with your order and finding the lenses super comfortable—that means the world to us.
We appreciate your support and can’t wait to serve you again soon!
Warm wishes,
Ash
Ayoonishop
Really great customer service
And amazing contact lenses
Highly recommend
Risposta di Ayoonishop
Hi Chloe,
Thank you so much for the kind words! We’re so happy you loved the lenses and had a great experience with our service.
We truly appreciate the recommendation!
Best,
Ash
Ayoonishop
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