Ce n’es que des pièces de très mauvaise qualité et la garantie il faut retourner les pièces le transport coûte plus cher que les pièces et c’est à tes frais ne jamais acheter là c’est des voleurs
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Sent me brake pads that had been previously returned by someone else, most likely as defective. Package was torn open & a mess. Pads did not fit application, had to slightly modify backing plate to fi... Leggi di più
L'azienda ha risposto
I decided to trying from autoshack, I totally regretted, I order break pads for car they're wrong try to returning they ask for fotos ,vin# of the vehicle is to much, so glad that I didn't rotors .0 r... Leggi di più
L'azienda ha risposto
I have purchased many parts from Autoshack in Canada and never had issues the customer service and the warranty is great ,every time I've needed something from lifetime warranty I got it in no time,fo... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
AutoShack stands for convenience and customer focus. We are committed to providing a straightforward online shopping experience that puts your needs at the forefront. Our inventory houses over a million aftermarket auto parts, available directly to you. By bypassing the middleman, we offer these parts at factory-direct prices, an advantage we gladly pass on to our customers. We believe in putting the customer first. Our Contact Center team is ready to assist, aiming to make your interactions with us as smooth as possible. Our objective is to give you the confidence to make informed decisions about your vehicle maintenance and repair needs. Every order is managed and shipped from our own distribution centers, ensuring accurate and prompt delivery of your selected parts. AutoShack is your go-to choice for auto parts needs. It's about you, your vehicle, and ensuring you get the parts you need without a hassle. Experience the convenience with AutoShack today!
Informazioni di contatto
115 Journeyman St, K2T 0N7, Kanata, Canada
- 1(866)990-3871
- emails.4200237.1208.99797fe1d2@4200237.email.netsuite.com
- autoshack.com
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Ce n’es que des pièces de très mauvaise…
Ce n’es que des pièces de très mauvaise qualité et la garantie il faut retourner les pièces le transport coûte plus cher que les pièces et c’est à tes frais ne jamais acheter là c’est des voleurs
13 marzo 2026
Non scritta su invito
Risposta di Auto Shack
Patrick,
Nous prenons ce type de déclarations très au sérieux et souhaitons clarifier les faits.
Dans le cadre de la garantie, AutoShack n’exige pas le retour des pièces. Notre processus est conçu pour être simple et sans coûts inutiles pour le client. Vous pouvez consulter notre politique de garantie ici : https://www.autoshack.com/warranty
AutoShack est en activité depuis de nombreuses années et a bâti une solide réputation dans l’industrie en offrant des pièces de qualité et un service fiable. Les affirmations contraires ne reflètent pas notre façon de travailler.
Si vous avez une préoccupation précise concernant une commande, nous vous invitons à contacter directement notre service à la clientèle afin que nous puissions examiner la situation et vous apporter une solution appropriée.
Cordialement,
Service à la clientèle
AutoShack
I recieved the wrong parts
I recieved the wrong parts. Auto shack said I can return the items,but shipping was in me. My initial purchase was 4 rotors and 4 break pads. $120.00. They refused to give free return shipping and gave me a number for the return. So as instructed I went to UPS it would cost $180.00 shipping cost. At USPS $130.00 this is more then the initial purchase. I just wanted to fix my car and have been VERY disappointed! DO NOT USE THIS COMPANY OR WALMART.CO
20 febbraio 2026
Non scritta su invito
Risposta di Auto Shack
Tony,
We understand how frustrating it can be when parts do not fit, especially when you are trying to get your vehicle repaired quickly.
After reviewing the order, the brake kit purchased is designed for the 2012 to 2015 Honda Civic SI, while your vehicle is a 2015 Honda Civic EX. Because the parts themselves were not defective and the return was requested due to compatibility, the return falls under our standard return policy where the customer is responsible for the return shipping cost.
Many vehicles have different brake sizes depending on the trim or submodel, even within the same year and model. For this reason, we strongly recommend using the fitment tool and reviewing the compatibility notes before placing an order to help ensure the correct parts are selected for your exact vehicle.
Our team did provide the return instructions and remains available to help if you would like assistance identifying the correct brake components for your Civic.
Regards,
Customer Service Team
AutoShack
don't buy from shop they send u wrong…
don't buy from shop they send u wrong parts
6 marzo 2025
Non scritta su invito
Risposta di Auto Shack
Jolsone,
We are sorry to see this feedback and would like the opportunity to look into what may have happened with your order. Unfortunately, we were unable to locate a record of your interaction based on the information provided in the review.
Vehicle parts can vary depending on the exact year, engine, and trim of the vehicle, which is why we provide a fitment tool and compatibility notes on our listings to help customers confirm the correct parts before ordering.
If you received parts that do not match your vehicle, please reach out to our customer support team with your order details and vehicle information so we can review the situation and assist you properly.
Regards,
Customer Service Team
AutoShack
Most horrible experience
Most horrible experience I’ve ever had with a order
Horrible customer service and part they sent was wrong
DO NOT BUY FROM HERE YOU WILL REGRET IT!!!
2 marzo 2026
Non scritta su invito
Risposta di Auto Shack
Kenny,
We’re genuinely sorry to read your review and to know this order left you feeling this way.
After reviewing the interaction, we can see that you provided your vehicle details and that the brake pads ordered were for a different engine configuration than the one on your Accord. Even within the same year and model, brake components can vary between engine types, which is what caused the mismatch here.
We also understand how frustrating it must have felt to be asked for details more than once. That was never meant to dismiss what you had already sent. Our team was trying to verify the exact build specifications to make sure we gave you the correct fitment answer before proceeding with the return.
When compatibility isn’t confirmed before purchase, return shipping typically falls to the buyer, and we realize that added cost only amplified the frustration. That said, we never want a customer to feel ignored or regret shopping with us.
If you’re open to it, we would still welcome the chance to revisit this with you and see if there’s anything we can do to improve the outcome.
Regards,
Customer Service Team
AutoShack
Placed an order through they eBay…
Placed an order through they eBay seller page on Feb 13th. It is now the 18th and the items still have not shipped only label created. The eBay seller page states that the company is shipping from USA which is a lie as they are based in Canada. Been trying to reach the seller and just keep getting automated replies that tell me thank you for my patience. This is very upsetting considering the reason why I purchased is because of the positive reviews on their page. I was guaranteed shipment will arrive by 20th and it seems like that won’t happen. Also I bought a brake rotor and brake pad kit and somehow they managed to separate the kit into 2 shipments with the brake pads arriving possibly before my rotors. Big smh. Seems like they just give you a run around when you need help. Highly unsatisfied. Will be leaving a negative review on eBay page.
13 febbraio 2026
Non scritta su invito
Risposta di Auto Shack
Jay R,
Thank you for sharing your experience. We understand how frustrating this must feel, especially when you were relying on the estimated delivery date.
To clarify, Canadian orders are packed and shipped from our fulfillment center in Ottawa, Ontario. U.S. marketplace orders are fulfilled within the U.S. network depending on the listing and available inventory. The fulfillment location shown on a marketplace page can vary based on how the listing is structured.
When tracking shows “label created,” it usually means the shipment has been processed and a label has been generated, but the carrier has not yet completed the first physical scan. That first scan is what triggers movement updates, and until then it can appear as if the package has not shipped.
Brake rotor and pad kits are commonly sent in separate parcels due to weight and packaging limits. Even when shipped at the same time, carriers may deliver them on different days.
At this time, we have not been able to locate an order or prior interaction that matches the details in this review, which makes it difficult to investigate the specific timeline. If you contact our support team directly with your order number and purchase email, we will review the shipment details and provide a clear update.
We want every customer to feel confident in their purchase and supported when questions come up.
Regards,
Customer Service Team
AutoShack
Parts are complete garbage
Ordered front complete struts and rear shocks for my van and a set of rear shocks for my wifes van. Also ordered 2 rear wheel bearings for my van. Got the extended warranty on everything. Rear shocks lasted less than a month and they were worse than the 200k km originals. Hadn't put the rear shocks on the wifes yet so installed them on mine. Bad right out of the box. Front struts failed after about 2 months. Rear bearings failed at around 6 months. Autoshack replaced all parts with new ones but I won't even install them. Not worth it. Stay away from this place. You're not saving money. You're flushing it down the drain. Btw. I'm a 45 year licensed tech. Installed the parts myself. I would have been more upset if I had to pay labor to install this junk. Seriously. Don't spend money at this place. I don't think they will be around much longer
15 gennaio 2026
Non scritta su invito
Risposta di Auto Shack
Mike,
We understand how frustrating it can be when parts do not meet expectations, especially when multiple components are involved. While we stand behind the quality of our products, it’s also important to note that part longevity can be influenced by several factors beyond the component itself, including vehicle condition, driving environment, installation conditions, and usage patterns.
When concerns were raised, replacement parts were provided under the extended warranty, which reflects our commitment to supporting customers when an issue is reported. This process helps ensure concerns are reviewed and addressed in a fair and consistent manner. If there are ongoing concerns or if a problem persists, reaching out to our support team allows us to review the details and see how we can assist.
AutoShack continues to review product performance and quality standards on an ongoing basis, with the goal of providing dependable parts and clear support.
Regards,
Customer Service Team
AutoShack
I ordered a set of front brake pads and…
I ordered a set of front brake pads and rotors .they were very quick getting here and I was happy about that .they sent the wrong pads and rotors for the suv .its a 2008 volkswagen touareg. There telling me to measure the rotors even though on the site it was good for the 2008 with green checkmark saying it was good .but after calling the site there telling me I had to measure the rotors to make sure they were right .how many people are going to go out and take off the tire and measure there rotors to make sure .and the green checkmark ment they where compatible with that suv. Deceiving way to scam people out of the money and I have to pay for the shipping and already paid for the shipping cost to get it here .that is absolutely bullshit and there stealing people's money just like the government. Corruption is not the way .everyone should stop buying from here .nothing but corruption.
7 gennaio 2026
Non scritta su invito
Risposta di Auto Shack
Terry,
Hello Terry,
Thank you for taking the time to share your experience. We are glad to hear the order arrived quickly, and we understand how frustrating it can be when parts do not meet expectations, especially after relying on online compatibility indicators.
For vehicles like the 2008 Volkswagen Touareg, there are multiple brake configurations depending on trim, rotor diameter, and caliper setup. The green compatibility check confirms a vehicle match based on the details entered, but when a model has several factory variations, additional verification is sometimes required. This is why our team requested details such as the VIN and part markings to accurately determine the cause and resolve the situation properly.
We would also like to respectfully clarify that describing this situation as corruption is not a fair reflection of how we operate. AutoShack is a company that places a high value on accountability, just as strongly as we value customer experience. Our review process exists to ensure responsibility is assigned correctly and that resolutions are handled consistently and fairly.
At no point is our intention to mislead or inconvenience customers. The information requested allows us to confirm whether the issue resulted from a configuration difference or a catalog mismatch, which directly impacts how return shipping is handled under our policy.
We appreciate the opportunity to clarify this for both you and future readers. Our customer service team remains available and ready to continue assisting once the requested details are provided.
Regards,
Customer Service Team
AutoShack
Horrible GO ANYWHERE ELSE
Horrible. Took my money 5 times and I still don't have the parts. Matt is apparently a supervisor?? Not sure whose ass he kissed to get that job, but it certainly wasn't earned. And I figured out why they are so cheap, zero customer service, zero customer or employee support and you can't even get the website to actually order parts. What a joke. Pay the extra money and go anywhere else. ANYWHERE.
18 dicembre 2025
Non scritta su invito
Risposta di Auto Shack
Vicki,
We understand how frustrating and upsetting this experience was, especially when it involves payment concerns and a loss of trust. Situations like this are taken seriously on our end and are not brushed off.
During checkout, payment attempts can sometimes fail to fully complete even though it may feel like they went through. That disconnect is understandably frustrating and can create the impression that funds were taken.
Our pricing reflects operational efficiency, not a lack of customer or employee support, and we have structured processes in place to review transaction concerns when they are raised. Feedback like this is reviewed carefully so issues can be addressed appropriately.
Regards,
Customer Service Team
AutoShack
Terrible customer service!
Terrible customer service!! They indicated that they would have my rotors and pads on December 5. It is now December 11 and the shipper is now saying that the second piece of the order was just shipped? Talked to customer service who outright lied about their mistake. Tried to blame UPS saying they would not deliver the package to a P.O. Box even though UPS is updating the order shipping with no mention of the address. Should have checked the terrible reviews on this site before I ordered!
11 dicembre 2025
Non scritta su invito
Risposta di Auto Shack
Paul,
We’re sorry this experience caused frustration, especially with the timing around your delivery.
After reviewing your order, both packages were handed off to UPS on December 3, the day after your order was placed. Once shipments leave our facility, delivery timelines and routing are managed by the carrier. Standard transit is typically five to six business days, and recent winter conditions have impacted delivery times across major carriers.
Your order was shipped in two packages, which can sometimes move at different speeds while in transit. The tracking shows both parcels progressing through the UPS network and currently close to your delivery area.
We also want to clarify the address point. The order included both a P.O. Box and a physical address. Since UPS does not deliver to P.O. Boxes, they route deliveries using the physical address provided, which can sometimes cause confusion during transit updates.
We understand how delays and mixed messaging can be frustrating, and we regret that this didn’t come across clearly during your earlier conversation. Our team did provide accurate shipment information based on what was available at the time, and we’re always here to help clarify carrier updates when questions come up.
Regards,
Customer Service Team
AutoShack
I had ordered a cv axle for my Jeep
I had ordered a cv axle for my Jeep. I followed all of the prompts to verify the one for my vehicle, which is stated for a 4x4 on the site. But what is not stated is that this certain axle is meant for an all wheel drive not 4x4. Mine is a front wheel drive/4x4. I finally got to chat with customer service, worst experience ever!!! He basically said that I did not know what I was talking about when I tried to explain the issue.Didn't even want to listen, and kept trying to talk over me. I have been working on cars since i was 14. I'm no idiot about them!!! So now I half to suck up the loss and ship the item back because their criteria on the site does not explain the difference.
Never again will I deal with this company!!!!!
3 dicembre 2025
Non scritta su invito
Risposta di Auto Shack
Sm,
We’re really sorry to hear about your experience, especially after taking the time to verify the part and still ending up with something that didn’t match your Jeep’s setup. We understand how frustrating that is, and we appreciate that you clearly know your way around vehicles.
Our fitment tool helps narrow down compatible parts, but final compatibility depends on the drivetrain configuration and the detailed specs listed on the product page. If that wasn’t communicated clearly during your chat, or if you felt talked over, that’s not the experience we want for anyone. We’ll be reviewing that interaction with the team.
Your review doesn’t include many order details, so if you’re open to sharing more information, it would help us take a proper look into what happened. We’re here to support you and make sure you get the right guidance moving forward.
Regards,
Customer Service Team
AutoShack
Parts don’t fit the vehicle specified
Parts don’t fit the vehicle specified. Customer service rep even said that the vehicle selection on their site does not indicate parts will fit…so not much point in having it. Terrible company. Do not buy parts from them.
30 novembre 2025
Non scritta su invito
Risposta di Auto Shack
Kevin,
We’re sorry to hear about the experience you had. Dealing with parts that don’t fit is incredibly frustrating, and we understand why this left you disappointed. Our fitment tool is designed to help customers confirm compatibility before ordering, and when all the vehicle details are reviewed together, it usually prevents issues like this. It sounds like something may have been missed along the way, and we can see how that would feel confusing when you reached out for support.
If you’re open to sharing your order details, we’d be glad to take another look and help you understand what happened. Our customer support team is always available to assist and make sure you get the right guidance moving forward.
Regards,
Customer Service Team
AutoShack
CHEAP CHINA PRODUCTS
I wouldn’t even give AutoShack a single star. The products I received — four rotors and brake pads for my Lexus — were of very poor quality, all made in China and nowhere near the standard I expected. I regret the purchase, as I lost both money and labor costs due to the parts failing.
To make matters worse, AutoShack refused to issue a refund unless I provided proof of a new purchase from another supplier, which is an unreasonable policy. Overall, this was the poorest quality experience I’ve had with auto parts. I strongly advise others not to buy from them. LESSON LEARNED CHEAP = NOT GOOD !
Updated Dec 2nd 2025: Based on the reply from Auto Shack customer team (below) I reached out to Auto Shack, they have an opposite opinion, saying they only send replacements (NOT REFUND) if the parts are defective. In my case the replacement parts that you will send will have the same defect, how does that in your opinion solve customer problem?!? Please speak to you customer facing department and request them to refund this order # 1271901. PLEASE I dont have time to go back and forth with different team members and discuss what your warranty policy is.... THANK YOU
25 novembre 2025
Non scritta su invito
Risposta di Auto Shack
Kal,
We’re really sorry to hear about your experience and understand how frustrating it is when parts don’t meet your expectations. No one wants to deal with extra costs or repairs, and we take feedback like this seriously.
Regarding the refund concern, we don’t require proof of purchase from another supplier to process a return or warranty claim. We only ask for information that helps us confirm the issue and determine whether a refund or replacement applies. We would never require you to buy from someone else just to qualify for support.
If you can share a few more details so we can locate your order, that would help us review what happened. The fastest way is to reach out to our customer support team, and we’ll be ready to assist you directly.
Regards,
Customer Service Team
AutoShack
UPDATE: As of 12/02/25, the team already processed a refund for your order on your account. It normally takes about 3-5 business days for the money to appear in your account. We appreciate your patience in this matter. If you have any questions or require further assistance, please feel free to contact us.
Despicable Disgusting company
I have never—ever—in my entire life dealt with such an unprofessional and despicable company. Every attempt at communication was ignored. They showed absolutely no concern about my package or where it was. The mistake was entirely theirs, yet they chose to ship with one of the worst carriers, FedEx.
I sent seven emails over three days with no response. When someone finally did reply, the message contained nothing helpful—just empty, dismissive words with zero accountability. This company genuinely does not care about its customers. To them, you’re nothing more than a dollar sign. If they screw up, they simply move on to the next customer.
Customer service is nonexistent. They put the wrong label on my package, which led FedEx—another incompetent company—to lose it. Had I known they used FedEx, I would have never ordered from them, even if the product were free. It makes sense that they work together—birds of a feather flock together.
Update:
This response is a desperate attempt to make the readers think they are trying to be concerned.. After 8 emails and a scathing review they finally decided to do some investigating.. However their information is wrong...What they're doing is making assumptions based on what they see.. They did not speak to fedex or any of the supervisors who told me they put the wrong shipping label on the box which caused the delay... The package was 200 miles from my house and then all of a sudden it went all the way across the country...Incompetent company plus incompetent carrier equals Incompetence... I have already ordered and received the part I needed within two days from another supplier...
23 novembre 2025
Non scritta su invito
Risposta di Auto Shack
Ray,
We’re sorry to hear how upsetting this experience has been for you. After reviewing the full message history on eBay, we can confirm that your order was shipped out on time from our end. The delay happened because FedEx flagged an issue with the label, opened an investigation, and stopped updating the tracking while they worked on it. Issues like this are handled entirely by the carrier, but we understand how frustrating it is when you’re depending on a part.
Our team has continued responding during this time including confirming your tracking number (886263312xxx - please see message sent to you via eBay). Once a carrier opens a claim, we’re required to wait for them to complete their process before we can take the next step, which is why we’ve been sharing the updates they provide.
We know you needed the part urgently, and we completely understand how the delay added stress. Even though the shipping issue wasn’t caused by AutoShack, we’re committed to helping you through it and making sure you receive the support you should have from the start. If anything is still unresolved on your end, we’re here and ready to assist.
Regards,
Customer Service Team
AutoShack
Received new break pads after two years.
Two years ago I purchased break pads for my minivan, I was told they have life time warranty, I did not believed it after contacted them, Today I received the front and rear pads. that makes me to buy more from Auto shack again.
18 novembre 2025
Non scritta su invito
Risposta di Auto Shack
Sean,
Thank you for the wonderful 5 star review! We’re happy to hear that your extended warranty experience went smoothly and that your replacement brake pads arrived without any issues. It’s great to know this gave you the confidence to keep choosing us for your parts. We truly appreciate your trust and continued support!
Regards,
Customer Service Team
AutoShack
They are the worst possible company
They are the worst possible company to get car parts from and if you order them they give you free shipping but when it is the wrong part they wnt you to pay shipping back which in my case it was more to ship it. Ack than what I paid for the parts
29 ottobre 2025
Non scritta su invito
Risposta di Auto Shack
Mason,
We understand how frustrating that must have been and appreciate you sharing your experience. While we offer free shipping on most orders, return shipping is the customer’s responsibility when the part doesn’t fit due to vehicle details or selection. This helps keep our upfront prices low for everyone.
We understand you do not find this ideal, but we always do our best to make returns easy and transparent. Your feedback is valuable and helps us continue improving the experience for all customers.
Regards,
Customer Service Team
AutoShack
Does not honor warranty.
I ordered a radiator from Autoshack on Ebay and it was sold as coming with a 6 month warranty. Just under 3 months later the radiator developed a large leak at a seam. I inquired with the company through Ebay messaging about their 6 month warrany and Autoshack never replied back. A couple of days later I attempted to message them again only to find that they had blocked me. Very dishonest company with low quality parts.
26 ottobre 2025
Non scritta su invito
Risposta di Auto Shack
G Falconer,
We’re sorry to hear about your experience and understand how frustrating this must have been. After checking our records, we weren’t able to locate any buyer messages from you on eBay regarding this concern. It’s possible the message didn’t go through successfully.
We’d really like to help resolve this for you. Please reach out again through eBay’s buyer message or contact us by phone so our team can review the details and assist you directly.
We appreciate your patience and hope to make this right.
Regards,
Customer Service Team
AutoShack
Quality
I ordered rotors and brake pads and they were shipped in two separate deliveries. They are quality parts and they offer great customer service.
16 ottobre 2025
Non scritta su invito
Risposta di Auto Shack
Jane,
We’re sorry to hear about your experience and understand how upsetting this must have been for you. We currently don’t have enough information about the order to review what happened, but we’re confident there’s an explanation for the situation. Our customer service team is available through SMS, live chat, or phone to look into it and help make things right.
AutoShack truly values your feedback and wants every customer to feel supported and heard.
Regards,
Customer Service Team
AutoShack
Front brake set
I ordered a full front brake set for my car. The parts arrived and came with the wrong brake pads. The rotors and calipers were correct. So since I was in the middle of the repair, I went and bought the correct pads locally so I could finish. When I contacted them I clearly explained this multiple times.
Day 1 please provide year make and model of car.
Day 2 please provide full vin number of car along with picture of correct and incorrect part.
Day 3 does car have 5 studs and what is the size of your rotors.
Day 4 was told they were in the investigation process to send return label and if I didn’t want to wait I could send them back myself at my own expense.
Day 4 explained again it’s just the brake pads.
Day 4 was told they did not do partial returns.
They did offer to tell me what car they actually belong on if I wanted to sell them locally.
16 ottobre 2025
Non scritta su invito
Risposta di Auto Shack
Darrell,
We understand how frustrating this experience has been and appreciate you taking the time to share the details. After reviewing your case, our team confirmed that there was a listing error that affected the compatibility information shown on Walmart. To verify and correct this, we requested your vehicle’s rotor diameter and other details so we could confirm the full bundle’s fitment and update the listing accordingly.
The brake pads shipped matched the SKU for all trim levels, and your photos helped us confirm this. However, because the listing itself had incorrect compatibility data, we needed to double-check the rotor size to ensure the complete kit was properly validated through our fitment team.
We regret that this caused unnecessary back-and-forth and delays. AutoShack values every customer’s experience and takes listing accuracy seriously, your feedback directly helps us improve.
Regards,
Customer Service Team
AutoShack
I ordered a complete shock and strut…
I ordered a complete shock and strut package from your site when it came your company sent us the wrong ones and we contacted you ! We were told to send back the parts and we would get a refund but we’re not compensated for the shipping that cost us 79.00 two months later we were back to square one , not the kind of online experience I would think you would want to offer return customers order number 702-7372503-0
In response to your reply you are wrong we verified that it was the other struts as they are specific and we have the texts to prove it your site sucks that you do not rectify the situation rather than issue a refund without compensation for the shipping return ! I will share these reviews far and wide as it should have been customer satisfaction rather than a partial refund !!
I know lots of mechanics and I may be one person but your service was less than stellar
15 giugno 2025
Non scritta su invito
Risposta di Auto Shack
Nelson,
We’re sorry to hear about the experience you had with your order. We understand how disappointing it can be when parts don’t work out as expected. After reviewing your case, we confirmed that a successful refund for your order was recorded on August 22, 2025.
While return shipping costs aren’t covered in situations where the order details match what was shipped, we appreciate your feedback as it helps us improve our service and communication. AutoShack values every customer and remains committed to providing clear and fair resolutions.
Regards,
Customer Service Team
AutoShack
Ordered from their website said it…
Ordered from their website said it would be delivered October 1st was never delivered even though it said it was out for delivery for the tracking then same thing for the second I'm still waiting on the 3rd and still nothing at 12:42 p.m. update they finally came in at 6:40 p.m. today October 3rd
30 settembre 2025
Non scritta su invito
Risposta di Auto Shack
Kyle,
While delivery dates are provided as estimates, we understand how frustrating it is when something’s marked “out for delivery” and doesn’t arrive until days later. We’re glad everything finally came in, but we know the wait wasn’t ideal.
Just to share a bit of context: once an order leaves our facility, it’s in the hands of the carrier, and unfortunately, we don’t have control over their delivery performance. That said, we’re always here to help if anything goes wrong or if you need support along the way.
Thanks again for your patience and if there’s anything else we can do, just let us know.
Regards,
Customer Service Team
AutoShack
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La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.