Autopartspro - Great Britain Recensioni 

313
•
TrustScore 3.5 su 5

3,5

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Valutata 1 stelle su 5

"Will Fit Your Vehicle" only means it will be compatible and is not a direct replacement of the OEM component. They will use this as an excuse to not honour any guarantee the part has should it fail.... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

Wish I would of ordered off eBay . Ordered last Tuesday 20th and being advised delivery Wed/Thurs 28/29 . Just repeating what everyone else says . No delivery options for next day etc. No ETA when ord... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Spare part was good quality and very well packed and fitted perfectly. Just one observation, it took six days for the part to arrive as it comes from Germany, although very pleased with everything, i... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Ordering from Autopartspro for me was a risk at beginning because I did not know the firm. Once I ordered I find them very professional. My package was visible online from the day it was sent to me. O... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Veicoli e trasporti

Scritti dall'azienda

Your car parts shop for ✓ low-priced auto parts ✓ brakes ✓ filters and more - we have almost everything for your vehicle at attractive prices


Informazioni di contatto

3,5

Nella media

TrustScore 3.5 su 5

313 recensioni

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3,5

Tutte le recensioni

(313)

8 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Very Satisfied.

Spare part was good quality and very well packed and fitted perfectly.
Just one observation, it took six days for the part to arrive as it comes from Germany, although very pleased with everything, if you are in urgent need of a part you should bear this in mind, it does quote this on their Website.

14 settembre 2023
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Risposta di Autopartspro - Great Britain

Hello Brian!

We are very pleased to receive positive feedback from our customers!

Good luck on any road.

Best regards,
Autopartspro Team.

Valutata 5 stelle su 5
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Risposta di Autopartspro - Great Britain

Hello Mark!
Thank you for your feedback!
We look forward to seeing you in our online store.

Best regards,
Autopartspro Team.

Valutata 1 stelle su 5

Although the company is in Germany and…

Although the company is in Germany and also the manufacturer as well the quality of their products are lower than the Chinese products.
I bought a car mudguard and the material used its extremely thin and flexible, also loads of bulges , scratches and a hand print on the mudguard.
I should have known, this was half the price of the original part but thought how bad can it be, well bad enough not to install it on the car ...

28 agosto 2023
Non scritta su invito
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Risposta di Autopartspro - Great Britain

Hi Leonard!
We are sorry to know that you were not satisfied with your purchase. Please contact us at trust@autopartspro.co.uk with detailed information. Send us photos of products and packaging, share your thought. We care quality matter and will definitely look into this.
We look forward to hearing from you.
Best regards,
Autopartspro team

Valutata 5 stelle su 5

Great

Great. recommended. =)

22 agosto 2023
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Risposta di Autopartspro - Great Britain

Hi Anders!

We are very pleased to receive positive feedback from our customers!

Good luck on any road.

Best regards,
Autopartspro Team.

Valutata 4 stelle su 5

I placed my order

I placed my order. They sent it. No hassle. Good product. Good price. Thank you.

21 agosto 2023
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Risposta di Autopartspro - Great Britain

Hi Luke!

Thank you for taking the time to leave a review of our company.

Have a nice day!

Best regards,
Autopartspro Team.

Valutata 5 stelle su 5

Good competitive price.

Good competitive price.
Quick delivery.

13 agosto 2023
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Risposta di Autopartspro - Great Britain

Hello Keith!
Thank you very much for your kind words.
We will continue to delight you with high-quality service.

Best regards,
Autopartspro Team

Valutata 5 stelle su 5

easy to use.

you have a very good overview on the website, i can find all the spareparts i am looking for easily.

2 agosto 2023
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Risposta di Autopartspro - Great Britain

Hello!

Thank you for your positive feedback!

Best regards,
Autopartspro Team

Valutata 5 stelle su 5

Item arrived before time

Item arrived before time. Packed well to prevent damage.

1 agosto 2023
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Risposta di Autopartspro - Great Britain

Hi Paul,

Thank you very much for your feedback and wonderful rating.
We will continue to work only for 5*

Best regards,
Autopartspro Team

Valutata 3 stelle su 5

The delivery was expensive and time…

The delivery was expensive and time from order to delivery was 7 days. Product fine just would have expected to receive goods in 2 to 3 days.

26 luglio 2023
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Risposta di Autopartspro - Great Britain

Hello Neil, We are sorry for the inconvenience. Unfortunately at the moment we do not have 2-3 day delivery, however we do our best to ship and deliver as quickly as possible. On our website it is stated that the order is sent within 1-2 days if the items are in stock: https://www.autodoc.co.uk/services/shipping/
The delivery time to the UK may take 4-7 working days. As we deliver goods from Germany, it takes longer than from your local store. We hope that the parts will serve you well and you will reconsider your opinion on our store. If you have any questions, feel free to contact us at trust@autodoc.co.uk Best regards, AUTODOC team

Valutata 5 stelle su 5

Had an issue with the delivery

Had an issue with the delivery, however the manager got involved and resolved the issue right away. Thanks you

25 luglio 2023
Non scritta su invito
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Risposta di Autopartspro - Great Britain

Dear Customer!
We are very glad that your cooperation with us has brought positive emotions.
Our specialists are always ready to provide professional advice.
Please, feel free to contact us again.
Best regards,
Autopartspro team

Valutata 1 stelle su 5

24... Hours to cancel

I placed and order and mot long after placing the order I cancelled it using their withdrawal form via email as they state in their terms and conditions at the bottom of the order I placed. I get an email the day after stating they are shipping my order. I called them and was told they never recieved my email which I then forward onto them whilst on the phone to prove, I was then told it would be a minimum of 24 hours to cancel. Either way you can't cancel without them sending it first and they won't stop the dispatch. Horrible company first and last time I will be shopping with them.

I sent them an email they never got, I resent them the email and now they want me to send another email with the same information, dodgy company who have no positive customer experience and care only about negating negative feedback. Incompetence!

23 luglio 2023
Non scritta su invito
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Risposta di Autopartspro - Great Britain

Hello Luke,
Sorry for the inconvenience, but if the order is sent, to cancel it you need to refuse the parcel. And we will refund you as soon as we receive the goods back.
Please let us know your order number at trust@autopartspro.co.uk and we promise to get this resolved quickly.
Best Regards,
Autopartspro Team.

Valutata 5 stelle su 5

Excellent service

Excellent service and would recommend to anyone.

9 luglio 2023
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Risposta di Autopartspro - Great Britain

Hi Russell!

Thank you for the 5-star rating! Your feedback is valuable to us.

Best Regards,
Autopartspro Team.

Valutata 4 stelle su 5

Smooth and easy

10 luglio 2023
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Risposta di Autopartspro - Great Britain

Hi Thomas!
Thank you for your positive feedback!
Best regards,
Autopartspro Team.

Valutata 5 stelle su 5

product choice quality and price

product choice quality and price. Only slight issue is delivery is rather long winded but that is the delivery company.

6 luglio 2023
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Risposta di Autopartspro - Great Britain

Hello Greig!
Thank you for taking time to leave a review of our company.
Have a nice day!

Best regards,
Autopartspro Team

Valutata 3 stelle su 5

7 days to deliver is too long. But can get the parts which is key

Placed an order 3 days ago. Paid 3 x the amount in delivery charges than the part cost. Didn’t see an option to not take the “optional” returns insurance and so far? Nothing. I have received no order acceptanace which. As the following text from my order acknowledgement states
“
This order acknowledgement is to inform you that we have received your order. It does not represent acceptance of your order or conclusion of a contract. We can accept your order by sending an order confirmation by email or dispatching the goods within two days.” clearly I can only assume that I have wasted my money my order hasn’t been accepted and it isn’t being dispatched. Even responses to reviews on here from Autodoc state they dispatch in 1-2 days clearly not in this case.
I am quite comfortable with where they are based and knew this before I ordered so that is not the issue. The issue is that lack of communications and clearly not dispatching in the timescales THEY put out on their website.

Update. The parts have now arrived. And are all good. They arrived 7 days from ordering. Which is a tad too long considering their website says dispatch
In 1-2 working days. This needs to improve. I will use them again as they are the only site where I can get the parts for my camper van which is to their credit.

27 giugno 2023
Non scritta su invito
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Risposta di Autopartspro - Great Britain

Hello Jeremy,
We are sorry for any inconvenience caused.
You can always contact us via the chat or on info@autopartspro.co.uk, and get to know about your order status.
Please let us know your order number at trust@autopartspro.co.uk and we promise to get this resolved quickly.
Best Regards,
Autopartspro Team.

Valutata 3 stelle su 5

Wish I would of ordered off eBay

Wish I would of ordered off eBay . Ordered last Tuesday 20th and being advised delivery Wed/Thurs 28/29 . Just repeating what everyone else says . No delivery options for next day etc. No ETA when ordering so ordering blind. UK website but in Germany. My car has been off the road now since 19th . Correct part arrived today so 7 days in total . Average rating as part was correct but lack of delivery dates when checking out needs to be improved. No options for delivery method .

20 giugno 2023
Non scritta su invito
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Risposta di Autopartspro - Great Britain

Hello Jamie, We are very sorry to know about your experience with us. Please let us know your order number at trust@autopartspro.co.uk and we promise to get this resolved quickly. Best Regards, Autopartspro Team.

Valutata 4 stelle su 5

Good range of products and delivered…

Good range of products and delivered promptly and intact.

22 maggio 2023
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Risposta di Autopartspro - Great Britain

Hello!
We are very pleased to receive positive feedback from our customers!

Good luck on any road.

Best regards,
Autopartspro Team

Valutata 3 stelle su 5

Item was ‘in stock’ but delivery was…

Item was ‘in stock’ but delivery was almost a week. In an age of next day (or so) delivery, this was very Frustrating. Site did not make delay apparent, I assume it is in the ‘small print’ off the order/payment pages.

26 maggio 2023
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Risposta di Autopartspro - Great Britain

Hello Phill,
Please note that the processing time of the order is 1-2 days.
The delivery time may take 4-6 working days.
You placed the order on 12/05 and received it on 18/05.
Feel free to contact us anytime.
We will be always happy to assist you.
Best Regards,
Autopartspro Team.

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