automotivegroup.co.uk Recensioni 

Got a Vito Taxi the warranty has been a great help

We have had the most horrendous engagement with this company that has caused no end of stress and upset for over 7 months. Apologies this is long, but there’s no way of making this nightmare story brief.

We waited 6 months for the car after being promised 8 weeks for delivery. We needed it in that timeframe as it was mandated by Motability due to our current DLA award running out. Throughout that time we were never proactively contacted by the Automotive Group to let us know what was happening, and promised callbacks after our own chasing barely ever materialised.

We were told the delay was partly down to us opting for a fold flat ramp, which was sold to us as an option by the Automotive Group. Money was taken for the ramp but despite it being blamed for the delay, it transpires it was actually never possible in the first place (we were lied to by Phil Hind, Director of the company). We only discovered this when the car turned up with no fold flat ramp, much confusion and consternation ensued, and we sent the car away as no one seemed to know what was going on (plus it had scratches to paintwork, plastics and alloy wheels). It concluded with us eventually being refunded the money for the ramp.

Before this on the first attempted delivery of the car, we were called and told engine warning lights had appeared in transit and it had to go back to be fixed.

Having finally taken delivery of the car on the third attempt, the following happens within 24 hours:
- The seatbelt positioning is completely wrong meaning our wheelchair-bound son can't safely travel in the vehicle.
- A parking sensor disappears into the rear bumper, causing the whole parking system to malfunction. Automotive Group admit this is their fault as they modify the sensors during the adaptation process.
- The car starts to leak fuel onto our driveway. We're told it is safe to drive until it is collected later in the week. Later that day when collecting our son from school (not in his wheelchair, as we couldn't do that because of the aforementioned seatbelt problem), an alarm sounds mid-journey with an engine fault warning saying the car requires urgent attention.

The car is collected for all three issues to be fixed, and is returned a week later (we're told initially it would only be a couple of days). The seatbelt positioning issue had not been resolved, so the vehicle was still unusable.

When the seatbelt issue is finally sorted, on our first proper family trip out in the car the USB port disappears into the dashboard when we attempt to use it, and the car starts leaking fluid underneath from two new locations after driving just 10 miles. We were due to go on holiday the very next day with the car, but just after arriving home from our family drive we're told we're now isolating for 10 days due a positive COVID case in our son's class. This was terrible news, but with the silver lining that we didn’t have to rely on the car to get us safely across the country anymore!

By this time we’d reached the end of our tether, asked for a full refund, and for the car to be collected. The Automotive Group agreed to this and at the time were very apologetic for everything we’d been through with the car. They also offered to let us keep the car for a month after refunding the money to see if some confidence could be restored in the hope we’d keep/pay for it after all. We decided against this as frankly the thought of entering into a 5 year relationship with the Automotive Group filled us with dread. On informing Phil Hind, the Director of the company, of our decision my wife received an uncontrite call from him telling her “if the car wasn’t good enough for you, you should go back to our Ferrari”.

We are now without the WAV we so desperately need for the foreseeable future, but the trouble this will cause is nothing compared to pain of dealing with this company.

I ordered my motability vehicle in January 2021 it's now July 21st and still it hasn't been delivered. It's supposed to be a 3 month turn around .

I have had all the excuses under the sun but still haven't got any where with recieving my vehicle.

I would think very carefully before using this company as the staff where unhelpful bar one called Paul.

First time I've had to use my vehicle warranty, it was for a new oxygen sensor, the job was carried out at great speed with no problems. The Auto Group called me just to confirm all the details were correct and within 30 minutes my taxi was back on the road. Great service really worth the money and great to have peace of mind, many thanks to Robert at the Auto Group who dealt with my warranty claim.

Good service from Robert and good company for warranty
Thanks

Hi guys, I AM BLIND I use the computer with the aid of specialised audible assistive software. (NVDA) My wife - my driver has MS so she uses a `Mobility Scooter` to help her get around, we were finding it difficult to lift the scooter in and out of our Berlingo so we approached the team of `Super Heroes` at Automotive to adapt our vehicle.


First of all I was in awe of their `Disability Awareness` I deal with folk all over the world in various companies regarding many disability issues, these guys and girls are absolutely top notch.
Every detail is scrutinized, are you able to manually lift the ramp or do you require power assistance? These are just a couple of questions asked by this team of dedicated professionals.
I advise if you EVER need any advice re making YOUR vehicle safe for you then please don't delay get in touch with the best - YOUR safety is their concern.

Part 2 OK it seems a long time since I wrote this review - almost a year now, many things have happened since then but they are still in my opinion THE BEST I spoke earlier today to one of their employees (Samantha Armstrong reference their annual check she was great, very friendly and her `Disability Awareness` was perfect. Once again Automotive Group have achieved utter perfection.

Honest advice and great service. Changed our lives for the better and treat everyone as humans

From the first phone call enquiring about a test drive to the delivery of my new car. The people at automotive were helpful, friendly and very knowledgeable about all aspects of the motability scheme. And what type of car and adaptations I would require for my particular disability.
I would fully recommend this company. Excellent from start to finish.