Absolutely jokers, from customer service to installation. Left my vehicle covered in oil when the mechanic forgot to put the oil cap back on, tried to hide his mess but wiping it everywhere, DPF cl... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I needed my dpf cleaning asap and Auto Assist dealt with my request promptly. The following day Luke turned up and done a full diagnostic test and changed a dpf sensor and done a full clean. He expla... Leggi di più
The guy who came out to service my car was very friendly gave me as much information as possible about the job and only took 30 minutes for £400 which is a lot of money i though it might have taken th... Leggi di più
Communication was excellent and it was easy to book online until I couldn't remember my card code so I called and explained what I needed and they were very accommodating. The technician Lewis was gre... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Fleet Management, Mobile Assistance, Automotive Mobile Repair
Informazioni di contatto
The Union House, CV1 2NT, Coventry, Regno Unito
- info@autoassistgroup.com
- autoassistgroup.com
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
My van needed a full dpf clean so I had…
My van needed a full dpf clean so I had Adam out who done an amazing clean can’t recommend enough
Don't waste your time, or money with these guys
After having issues with my DPF, I came across the Auto Assist group and liked what I was seeing. I went for the full DPF clean (£400), and was assured on the phone that with a 120 day warranty they would be able to come and take a further look if I was still having issues. They sold it very well on the phone.
They came and did their job, and the man told me that it was looking much better now, and there was no need for a new DPF. One advisory was that it needed a new fuel vaporiser.
Once the clean had been done, I noticed no difference when driving the car, and the engine warning lights were still showing. I got the advisory work done (another £400) and still no difference.
I then went through the warranty process to get Auto Assist to come and look at it again, but they refused to come, as there were other fault codes showing on the diagnosis (despite there being the same fault codes as there were when they came the first time). The lady I spoke to on the phone was quite blunt and not very understanding of my situation. So after getting their most expensive service, and getting the work they suggested done, my car is in exactly the same place as before I went to them. I would not recommend Auto Assist to anyone. If anything I would recommend NOT using them. Bad customer service, false promises and a complete waste of time and money.
I would 100% definitely these
I was starting to despair with my car, even the local Vauxhall dealer were unable to help with the dpf. Other garages who did offer the service cost more, and needed the car at their premises for a day or two. DPF Specialist had the problem dealt with inside an hour or two. He also left advice on how to avoid the problem of a clogged dpf in the future, two bottles of DPF cleaner fluid, and what looks like some kind of diagnostic tool, which I'll have to work out how to use. I could not have hoped for a better service.
Great service
Easy booking, and service writhing 48 hr. Harvey was amicable and polite explained things as we went. Quickly diagnosed a faulty throttle body which he was able to replaced and had the car good as new within an hour or so. Local garages wanted 3 weeks to just look at the issue and all that time I would have been without a car. What’s not to like, many thanks.
Professional and courteous
Ross arrived at the time promised and was great! Really professional, a very pleasant guy and fixed the dpf. I would highly recommend!!
Well I appreciate everyone has…
Well I appreciate everyone has had a different experience. But so far I'm pleased.
Everything seemed to point to the DPF from other sources.
However I needed diagnosis £150.00 plus a DPF full so premium clean. £250.00.
But what seemed to be the issue which has now been resolved was the DPF pressure sensor!
So currently I'm happy, paddle shift working, 2000 rpm gear change, running beautifully again.
Thanks Auto Assist
Fantastic service by a very…
Fantastic service by a very knowledgeable mechanic who explained fully what he could do to help me and quickly put me at ease and importantly fixed my car. Thank you Ross. Would highly recommend this firm.
Five star and thanks for giving cleaner…
Five star and thanks for giving cleaner and app.
Craig was fantastic
Craig was fantastic! He had a professional, friendly manner and did a thorough job. He explained everything he did and how best to maintain the car. I would highly recommend.
Ross was amazing
Ross was amazing, very informative and friendly! Helped us figure out what the problem was and cleared my smoking exhaust.
Hi just wanted to say thank you to all…
Hi just wanted to say thank you to all and to Daniel for his help and effort a real credit to your company and to admin as well got my van and me back to work 🙂 thanks again Mr hooker and the Berlingo!
Dan the star mechanic
Dan who came to fix my vehicle was knowledgeable, friendly and resourceful. Thanks Dan, hopefully your ingenuity in conquering gravity will get me another 115k miles.
Ross really knows what he is doing
Ross really knows what he is doing and as well as clearing my dpf gave me advice on other things I needed to fix to stop it blocking again
Brilliant company
Brilliant company, came out to me to clean dpf on my car , explained everything perfectly would highly recommend ⭐️⭐️⭐️⭐️⭐️
Great service and very knowledgeable
Great service and very knowledgeable. Was booked in for a dpf clean but the technician also found a fault in my engine throttle unit.
Would highly recommend
Excellent service
Excellent service.
Professional and informative
DPF Clean - Landrover Discovery sport
Criag! Really helpful run through out the DPF clean procedure. I had the sliver service done! Great resolved the problem.
Dreadful company and scammed me out of…
Dreadful company and scammed me out of £800. Completed a service and Dpf clean which adversely affected the performance of my van. Had to take it to Mercedes to get fixed. Turned out auto assist hadn’t actually cleaned the exhaust filter and refused to refund me. Steer well clear
Very good service
Very good service. Mechanic was great and talked me through all the process and what to do to maintain the vehicle. Would recommend.
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