Austral Stones Recensioni 

313
TrustScore 4.5 su 5

4,7

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Valutata 5 stelle su 5

Immediate shipping with prompt tracking. Fast delivery. Excellently padded and packaged. Beautiful ring box. I was also very happy with the gift bag. The ring is exactly as described and is unbelievab... Leggi di più

Valutata 4 stelle su 5

The earrings look great—prettier than in the photos! However, although I ordered two earrings with two different name messages, I only received one bag. It would be much better if each order came with... Leggi di più

Valutata 5 stelle su 5

Daniel worked continuously with me to ensure I felt valued and that I got the product I was looking for. His commitment and communication was greatly appreciated. My fiancé loves her Opal watch a... Leggi di più

Valutata 5 stelle su 5

Lovely necklace purchased for an overseas friend that they loved and received

Dettagli dell'azienda

  1. Gioielleria

Scritti dall'azienda

Australian Opal Jewellery & Watches


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

313 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,7

Tutte le recensioni

(313)

96 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Super Happy with the opal ring I…

Super Happy with the opal ring I purchased. It’s even better than the pictures portrayed! It came in a beautiful box and gift bag. Their communication was outstanding throughout the process as well. I couldn’t be happier with my purchase.

9 giugno 2025
Valutata 5 stelle su 5

Fantastic every time!

I’ve now purchased multiple times from Austral Stones - their customer service and support is fantastic! Great quality Australian opals and they have certificates of authenticity available!

29 maggio 2025
Valutata 5 stelle su 5

Lovely Pendants

I ordered a couple of pendants for my partners daughters. They arrived within a week of ordering (Aus - UK). Two happy ladies with pendants to match their mothers.

22 maggio 2025
Valutata 1 stelle su 5

Better advertising and description of…

Better advertising and description of item for sale

11 maggio 2025
Logo di Austral Stones

Risposta di Austral Stones

Dear Jeff,

We were concerned to learn that the spindle diameter of the earrings was unsuitable for your partner.

As we informed you via email, we would be pleased to assist you with a resolution. Please, kindly return the earrings to us, and upon receipt, we will promptly issue a credit, alternatively we can dispatch a new pair of smaller spindle diameter, according to your preference.

Should you have any further inquiries, please do not hesitate to contact us.

Kind regards.

Valutata 2 stelle su 5

READ THIS B4 YOU BUY!

READ THIS B4 YOU BUY!! PLEASE.
My fiancé brought a beautiful opal ring as engagement ring. 4 months later stone became loose and we had to send back. They did say to take to local jeweller if we wanted but I did n he smartly advised me NOT to as it would void their warranty. He looked at it and said there was a small chip in stone that looked like it had been potentially done when setting it. Told me setting was all sorts of wrong hence the stone loose… Tried to talk to jeweller, can’t be done as only be contactable via email which is frustrating and concerning… why not via phone?? Worried I insured ring for postage at MY EXPENSE of $70 to have fixed?? Ring was delivered back pretty promptly, although I CAME HOME TO FIND PACKAGE ON DOOR STEP !! Really, and no insurance if lost. Had ring re looked at by my jeweller again…. NEW chips in side of opal obviously through setting it again. But hey, the stone is secure again. But for how long. My advice, esp for blokes looking at engagement rings DONT DO IT. For all others, maybe don’t buy from them as it’s frustrating AF when you pay a lot and are treated this way. I now have a precious ring that someone clearly could care less about their quality of workmanship or customer service.
As for reply, the ring was brought as engagement ring, obviously I didn’t buy it for myself, it’s under my fiancés name which I’m not publishing here. I’m happy to call the store to clarify who we are and the purchase of the ring with your company. None of your reply does any good to solve the issue/s we have had, and still have with the ring. And for people reading… all it should do is clarify why you should NOT buy from this company. No help when things go wrong.

18 marzo 2025
Non scritta su invito
Logo di Austral Stones

Risposta di Austral Stones

Dear Bee,

We have tried to locate your order but unfortunately we were unable to.
In any case, we are very sorry that this was your shopping experience, since we truly strive to provide the best service to our customers.

We try to encourage contact via email so that no information is lost in the process and is available to our entire team while we try to resolve any potential issues. Our intention is precisely to try to be more efficient and speed up the process, so we are sorry that this resulted in frustration, this is the opposite of what we want for our customers.

Although we treat our opals with the utmost care and our jewellery is of the highest quality, it is inevitable that on rare occasions issues arise with the stone setting, and we always try to resolve them as best we can.

However, regarding shipping, while we work with trusted companies, unfortunately we cannot control the shipping company's malpractice. Since all our packages in these cases include signature on delivery, we are in the process of locating your order so we can investigate with them what could have happened.

Best regards.

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