Had a very wonderful appointment Kaushika at Austen & Blake to help look at wedding rings She was very supportive and gave us time and space to look at as many rings as needed in the 1 hour She als... Leggi di più
Sede
Cambia sedeClockwise, 1st Floor Office 8, Mountbatten House, Grosvenor Square, SO15 2RP Southampton, GB
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Very easy appointment booking. Greeted by Kaushika who was very helpful and took time to understand what we're looking for and some good tips to consider. Lots of rings and style to view in store. Hig... Leggi di più
We attended an appt for an engagement ring with Kaushika in Southampton on 9th may. She was very personable and knowledgeable and made the whole process easy and enjoyable. We chose a beautiful ring a... Leggi di più
I ordered online, paid online, and collected in Southampton with no issues. The jewellery is great, I got it on a discount, and Karina in store was helpful. After purchase I received an offer fo... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Find Us Visit us in our showroom on the south coast! Located in Clockwise, it’s easy to access as Southampton Central train station is under 15 minutes away when walking. There are public transport options and car parks close by, too. It’s located near the Polygon district, a lively area known for its nightlife, restaurants, pubs and bars. The showroom is also within walking distance of the city’s main shopping area if you want to make a day out of your visit! Visit our showroom and browse in a relaxed atmosphere where our Jewellery Experts are available to help you find a wonderful piece of jewellery.
Informazioni di contatto
Clockwise, 1st Floor Office 8, Mountbatten House, Grosvenor Square, SO15 2RP, Southampton, Regno Unito
- 023 8001 2033
4,7
Eccellente
131 recensioni
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Karina was extremely helpful with…
Karina was extremely helpful with helping us choose our wedding rings and very patient with us. She worked with us to ensure we found our perfect wedding bands! Thank you so much Karina!
13 febbraio 2026
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Risposta di Austen & Blake - Southampton
Dear Megan,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Southampton team, especially Karina!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Beautiful piece, “free” clean is a headache
I ordered online, paid online, and collected in Southampton with no issues. The jewellery is great, I got it on a discount, and Karina in store was helpful.
After purchase I received an offer for a “FREE jewellery clean worth £69.” I contacted the online team several times with no reply until posting this review. They eventually replied, but claiming it requires sending the item insured with tracking and waiting up to 21 working days — more hassle than it’s worth. Honestly, it would have been easier not to advertise it.
4 stars — happy with the jewellery, but the marketing and delayed response were frustrating.
16 gennaio 2026
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Risposta di Austen & Blake - Southampton
Dear Narcis,
Thank you for reviewing your experience with us, we appreciate you taking the time to do so.
At Austen & Blake we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We are sorry your experience of response. We can confirm that if your order confirmation states the product qualifies for a free jewellery clean worth £69, this is applicable to the item. To 'claim' this clean would be to return it with us either via store or postage, within the timeframe and we will action the free jewellery clean. We have sent you a request for some further details, please could you respond to that?
Kindest regards,
Austen & Blake Customer Service
Fantastic company Customer service is…
Fantastic company Customer service is excellent would definitely use again
15 gennaio 2026
Risposta di Austen & Blake - Southampton
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Southampton team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Avoid - disappointing product quality
My husband purchased an emerald eternity ring from Austen Blake to celebrate 20 years of marriage. Disappointed doesn't even begin to cover the experience. After having the ring less than 2 months a stone fell out. This was then sent back for repair which meant I was without the ring for a month. After receiving it back, a different stone fell out within 2 months. This time I had lost confidence in the ring and felt that it had been manufactured faulty. Austen & Blake agreed to this, commenting that not many company's made emerald and platinum eternity rings as being quite soft emeralds do fall out of small settings. They replaced the ring for a new one. This one lasted a year before another stone fell out. We have sent this back and they commented it was normal wear and tear! For reference I have another ring purchased in Brighton Lanes as an engagement ring 24 years ago, no stone has EVER come out of this ring and it looks as lovely as the day it was purchased. I would not use this company for your special purchase, trying to get hold of customer service & wait for responses is ridiculous. To think that three separate stones have fallen out of a ring in 18 months is beyond what I would expect for a good quality product. We are still waiting for a response and refund one month later and I've had no ring for 3 months. Purchase from a reputable high street store instead where you can actually speak to someone.
*Just to edit from the response from Austin Blake for reaching out....I replied back to their response on 30th January and no surprise but they have NOT been in contact...
27 gennaio 2026
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Risposta di Austen & Blake - Southampton
Dear Sarah,
Thank you for reviewing your experience with us, we appreciate you taking the time to do so.
At Austen & Blake we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We understand how disappointing and frustrating it must have been to experience repeated issues with the ring and to be without it for as long as you have. This is certainly not the level of quality or service we aim to provide, and we regret that we have not met your expectations thus far.
Thank you for your details provided. We can confirm we have reached out to the email under which the order was placed or made under due to our strict data protection policy that allows us to solely speak to the individual that has placed the order unless given consent in writing to discuss with whoever's details they have provided.
Kindest regards,
Austen & Blake Customer Service
Wedding band appointment
We've had a lovely experience with Karina, she's been really helpful with choosing a wedding ring. Looking forward to coming back for further appointments.
24 gennaio 2026
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Risposta di Austen & Blake - Southampton
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Southampton team, especially Karina!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Risposta di Austen & Blake - Southampton
Dear Barbara,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Southampton team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Austin & Blake Southampton office
I visited A&B today and met Karina who was very helpful and knowledgeable which made choosing my made to order ring much easier. Karina was able to show me different rings and sizes of diamond which helped me visualize what the ring would finally look like. I would definitely recommend visiting the Southampton store.
20 gennaio 2026
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Risposta di Austen & Blake - Southampton
Dear Karen,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Southampton team, especially Karina!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
So helpful
Was having trouble finding the right engagement ring, made an appointment and Kristina helped me to make a decision and find the ring for me
Definitely recommend
20 gennaio 2026
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Risposta di Austen & Blake - Southampton
Dear Eloise,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Southampton team, especially Kristina!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Helpful and knowledgeable
Karina was very helpful and knowledgeable during our consultation. She allowed us as much time as we needed and helped us narrow down our choices. The ring turned out perfectly, so thank you!
20 gennaio 2026
Non scritta su invito
Risposta di Austen & Blake - Southampton
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Southampton team, especially Karina!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Sent 4 messages on returning item was…
Sent 4 messages on returning item was not happy with quality and size so far not 1 response . Not a great experience and would not recommend or buy from again
16 gennaio 2026
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Risposta di Austen & Blake - Southampton
Dear Carl,
Thank you for reviewing your experience with us, we appreciate you taking the time to do so.
At Austen & Blake we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We are sorry to hear of this delayed response. We can confirm a member of our team have been in contact concerning procedure for return.
Kindest regards,
Austen & Blake Customer Service
Karina was extremely helpful
Karina was extremely helpful, thanks for helping us purchase our wedding rings.
3 gennaio 2026
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Unmatched customer service
Exceptional service - Karina went above and beyond to ensure everything was perfect, showing great knowledge, supported throughout the process. Highly recommended.
16 dicembre 2025
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Amazing service
Amazing service and very helpful when answering questions! They took a keen interest in my situation and helped me pick out my perfect ring!
19 dicembre 2025
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I really appreciated Karina’s assist in…
I really appreciated Karina’s assist in choosing my wedding rings. They made the process hassle-free and smooth! They also accommodated me on short notice despite their busy schedules, and for that I was very thankful.
12 dicembre 2025
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Karina was great very helpful and…
Karina was great very helpful and understanding! Worth the 1 & half hours drive.
9 dicembre 2025
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Great consultation with a great result
We had a consultation with Katina who was very knowledgeable and full of good advice. Chose a completely different design to our starting point making the consultation very worth while snd an enjoyable personal experience.
9 dicembre 2025
Non scritta su invito
Very poor after sale service!!!!
Very poor after sale service!!!!! I placed an order for a pendant and chain. I went in store to try on the chain before I bought it as I wanted to make sure it was durable enough for everyday use and was happy with what I tried on. The Pendant that arrived was beautiful but I am extemely disappointed with the chain. It’s nothing like I tried in store and is extremely flimsy and has a large knot on it. I’m scared to unravel the knot incase I break it. I immediately reached out to the sales woman who dealt with the sale via WhatsApp, I can see she has read my messages but I am being ghosted. It’s been nearly a week now and no one has responded to me or dealt with this. Given that I have spent £2500 on this I don’t think it’s acceptable for me to accept a faulty product. I have now contacted the customer service team and they said they are completely separate to the store and my only option is to return it and have the damaged accessed which could take upto 10 days. I am extremely unhappy that no one from the store has reached out to resolve this for me. This was a Christmas present from my husband and now I won’t be able to wear it for Christmas! I definately will not recommend them and will not be purchasing in the future.
4 dicembre 2025
Non scritta su invito
Risposta di Austen & Blake - Southampton
Dear Nikita,
Thank you for reviewing your experience with us, we appreciate you taking the time to do so.
At Austen & Blake we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We are sorry to hear of this experience with the chain you received and the issue of contact with the store that assisted you. as mentioned we would need this received back to us so we can assess and provide resolution
We had sent you a request for some further details but unfortunately was not responded to. If resolution has not been made for this, we would love for your contact through phone or email (service@austenbalke.com) so we can resolve this
Kindest regards,
Austen & Blake Customer Service
Karina was absolutely amazing
Karina was absolutely brilliant. She helped me choose the most beautiful diamond engagement ring and was incredibly patient throughout. Nothing was too much trouble, and she made the whole experience feel special and stress-free. Couldn’t recommend highly enough
28 novembre 2025
Non scritta su invito
Great service , many thanks.
Very professional and knowledgeable service from Karina . Relaxed experience from choosing ,to collection.
Perfect ring .
Many thanks .
27 novembre 2025
Non scritta su invito
Karina is excellent
Karina is excellent! Great experience, it’s private, you get to see plenty of options. Found the perfect ring. Thank you!
24 novembre 2025
Non scritta su invito
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