Austen & Blake - Newcastle Recensioni 225

TrustScore 5 su 5

4,9

33 High Friars, Eldon Square, NE1 7XQ Newcastle, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Hannah from Austen & Blake Newcastle helped design the perfect engagement ring, this was a smooth experience from start to finish. She was incredibly patient, knowledgeable, and genuinely invested... Leggi di più

Valutata 5 stelle su 5

I recently benefitted from two consultations with Jessica. I wanted to purchase a diamond engagement ring but did not know where to start. Jessica was very knowledgeable, approachable and generous wit... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Wonderful experience The AB team in Newcastle are amazing and super helpful. I had my first appointment with Jessica, who made me feel really welcome and talked me through all my options. She’s rea... Leggi di più

Valutata 5 stelle su 5

After researching engagement rings both online and around Newcastle, we chose to visit Austen & Blake — and we’re very pleased that we did. From the moment we arrived, Aaliyah welcomed us w... Leggi di più


Dettagli dell'azienda

  1. Gioielleria
  2. Negozio di accessori di moda
  3. Gioielliere
  4. Designer di gioielli
  5. Artigiano di gioielli

Scritti dall'azienda

Find Us You can find our Newcastle shop in Eldon Square - a popular shopping centre boasting hundreds of different stores and brands. Built on the site of Old Eldon Square, this area of Newcastle has been a popular shopping destination for centuries and is steeped in local history. Visit our shop where our experts are at hand in an intimate, no-pressure environment, offering customisable designs and personalised service.


Informazioni di contatto

  • 33 High Friars, Eldon Square, NE1 7XQ, Newcastle, Regno Unito

  • 0191 466 1477

4,9

Eccellente

TrustScore 5 su 5

225 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 84% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

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Valutata 5 stelle su 5

Great service

Great service, polite and helpful and communication was also top notch.

19 dicembre 2024
Logo di Austen & Blake - Newcastle

Risposta di Austen & Blake - Newcastle

Dear Scott,

Thank you for taking the time to review your experience with us, we appreciate your kind words.

We are also really pleased to hear you are satisfied with both your order and the service from our team!

Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.

Kindest regards,

Austen & Blake Customer Service

Valutata 5 stelle su 5

Great service

My fiancé bought my engagement ring last year from Austen & Blake. The ring is beautiful and we were invited back in to the Newcastle branch so that the sales associate (Jason I believe?) could talk me through the cut, clarity etc and provide me with some tools to keep it sparkling.

We went back this week to buy my wedding band as I wanted a ring that would fit around and complement my engagement ring. Hazel was incredibly helpful and friendly and I’ve found a wedding band that I love.

Would absolutely recommend this company for quality, price and experience.

27 dicembre 2024
Non scritta su invito
Logo di Austen & Blake - Newcastle

Risposta di Austen & Blake - Newcastle

Dear Lauren,

Thank you for taking the time to review your experience with us, we appreciate your kind words.

We are also really pleased to hear you are satisfied with both your order and the service from our the team in Newcastle, both Jason (you were right) and Hazel especially!

Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.

Kindest regards,

Austen & Blake Customer Service

Valutata 5 stelle su 5

Amazing experience

Just want to say a massive thank you to Jessica S at the Newcastle store. We were beginning our journey as a couple looking for a ring and it was a little daunting to say the least. Austen & Blake were on our list of places to visit and from the moment of walking into the store, the experience was just miles above the others we had visited. We were made to feel welcomed and felt very comfortable. Jessica went above and beyond to listen to the types of ring we were looking for and nothing was too much of an ask. From then on, we stayed in touch and even the smallest questions weren't a problem. We ended up finding the perfect ring and couldn't be happier. Massive thank you from us both (now engaged!)

3 agosto 2024
Non scritta su invito
Logo di Austen & Blake - Newcastle

Risposta di Austen & Blake - Newcastle

Dear Martin,

First of all, huge congratulations to you both! Thank you for taking the time to review your experience with us, we appreciate your kind words.

We are also really pleased to hear you are satisfied with both your order and the service from our team in Newcastle and Jessica in particular!

Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.

Kindest regards,

Austen & Blake Customer Service

Valutata 5 stelle su 5

We had excellent customer service from…

We had excellent customer service from Jason and his team, at the newcastle(Eldon square) branch.
They were very patient and helpful.
We spent a good while selecting our engagement ring, and are extremely happy with the ring and the service provided. We are now awaiting our wedding ring. Thanks again Jason.
Would recommend your business to anyone who values good service and a good product.

12 dicembre 2024
Logo di Austen & Blake - Newcastle

Risposta di Austen & Blake - Newcastle

Dear Chris,

Thank you for taking the time to review your experience with us, we appreciate your kind words.

We are also really pleased to hear you are satisfied with both your order and the service from our team in Newcastle, Jason especially!

Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.

Kindest regards,

Austen & Blake Customer Service

Valutata 5 stelle su 5

Highly recommended…

I can’t recommend this jewellers highly enough. Absolutely brilliant service everytime we’ve been with no ‘hard sell’ just great customer service. The staff are all so lovely & make the experience a truly great one. Beautiful well crafted jewellery too! I wouldn’t go anywhere else x

24 dicembre 2024
Non scritta su invito
Logo di Austen & Blake - Newcastle

Risposta di Austen & Blake - Newcastle

Dear Alison,

Thank you for taking the time to review your experience with us, we appreciate your kind words.

We are also really pleased to hear you are satisfied with both your order and the service from our team in Newcastle!

Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.

Kindest regards,

Austen & Blake Customer Service

Valutata 5 stelle su 5

Amazing experience

We had an amazing experience at Austen Blake. Jessica was super helpful in providing my auntie with all the relevant information she needed to choose her perfect ring. A lovely experience from start to finish and we couldn’t be happier with the purchase. Can’t recommend enough. Thank you!

30 novembre 2024
Non scritta su invito
Logo di Austen & Blake - Newcastle

Risposta di Austen & Blake - Newcastle

Dear Lauren,

Thank you for taking the time to review your experience with us, we appreciate your kind words.

We are also really pleased to hear you are satisfied with both your order and the service from our Newcastle team and Jessica in particular!

Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.

Kindest regards,

Austen & Blake Customer Service

Valutata 5 stelle su 5

Fantastic experience with Hazel from…

Fantastic experience with Hazel from the Newcastle store. Explained what I was after and managed to have models sent over for approval. Once approved, the ring was made and available to collect. They did a fantastic job from start to finish. Credit to all involved.

13 dicembre 2024
Non scritta su invito
Logo di Austen & Blake - Newcastle

Risposta di Austen & Blake - Newcastle

Dear Nathan,

Thank you for taking the time to review your experience with us, we appreciate your kind words.

We are also really pleased to hear you are satisfied with both your order and the service from our team in Nottingham, Hazel in particular!

Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.

Kindest regards,

Austen & Blake Customer Service

Valutata 5 stelle su 5

Just a short note about the outstanding…

Just a short note about the outstanding service and help from Hazel very pleasant experience will be coming back to them in the future

14 dicembre 2024
Non scritta su invito
Logo di Austen & Blake - Newcastle

Risposta di Austen & Blake - Newcastle

Dear Craig,

Thank you for taking the time to review your experience with us, we appreciate your kind words.

We are also really pleased to hear you are satisfied with both your order and the service from our team in Newcastle, especially Hazel!

Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.

Kindest regards,

Austen & Blake Customer Service

Valutata 5 stelle su 5

Lovely knowledgeable staff.

Made the experience of purchasing the engagement ring enjoyable.
The staff member was very knowledgeable and passed this knowledge on to myself which hugely assisted in me choosing my ring.

29 novembre 2024
Logo di Austen & Blake - Newcastle

Risposta di Austen & Blake - Newcastle

Dear Alan,

Thank you for taking the time to review your experience with us, we appreciate your kind words.

We are also really pleased to hear you are satisfied with both your order and the service from our team in Newcastle!

Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.

Kindest regards,

Austen & Blake Customer Service

Valutata 5 stelle su 5

Best experience

We had the best experience choosing my wedding ring thanks to the absolutely wonderful staff especially Hazel and Jessica who looked after uz. So lovely and made the whole experience feel so special and exciting.

15 dicembre 2024
Non scritta su invito
Logo di Austen & Blake - Newcastle

Risposta di Austen & Blake - Newcastle

Dear Heather,

Thank you for taking the time to review your experience with us, we appreciate your kind words.

We are also really pleased to hear you are satisfied with both your order and the service from our team in Newcastle, especially Hazel and Jessica!

Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.

Kindest regards,

Austen & Blake Customer Service

Valutata 5 stelle su 5

Excellent service

Excellent service

3 dicembre 2024
Logo di Austen & Blake - Newcastle

Risposta di Austen & Blake - Newcastle

Dear Kerry,

Thank you for taking the time to review your experience with us, we appreciate your kind words.

We are also really pleased to hear you are satisfied with both your order and the service from our in store team!

Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.



Kindest regards,

Austen and Blake Customer Service

Valutata 5 stelle su 5

Great experience in Austen & Blake

Great experience in Austen & Blake. Aaliyah was very helpful and friendly, especially with us coming back 3 times to try the earrings on and being indecisive.
Made up with our purchase.

7 dicembre 2024
Non scritta su invito
Logo di Austen & Blake - Newcastle

Risposta di Austen & Blake - Newcastle

Dear Customer,

Thank you for taking the time to review your experience. We appreciate your comments.

We are pleased to hear you are satisfied with your order and service from Aaliyah.

Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.

Austen and Blake Customer Service

Valutata 5 stelle su 5

Great service and great quality…

Great service and great quality jewellery.

30 novembre 2024
Logo di Austen & Blake - Newcastle

Risposta di Austen & Blake - Newcastle

Dear Customer,

Thank you for taking the time to review your experience. We appreciate your comments.

We are pleased to hear you are satisfied with your order and service.

Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.

Austen and Blake Customer Service

Valutata 5 stelle su 5

Very helpful staff

6 dicembre 2024
Non scritta su invito
Logo di Austen & Blake - Newcastle

Risposta di Austen & Blake - Newcastle

Dear Customer,

Thank you for taking the time to review your experience. We appreciate your comments.

We are pleased to hear you are satisfied with your order and service.

Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.

Austen and Blake Customer Service

Valutata 5 stelle su 5

Amazing knowledge

The stag was amazing. The knowledge of the product outstanding.

22 novembre 2024
Logo di Austen & Blake - Newcastle

Risposta di Austen & Blake - Newcastle

Dear Customer,

Thank you for taking the time to review your experience. We appreciate your comments.

We are pleased to hear you are satisfied with your order and service.

Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.

Austen and Blake Customer Service

Valutata 5 stelle su 5

We have bought our engagement and…

We have bought our engagement and wedding rings as well as a bespoke ring from the Newcastle store. Jason and Jess have always been very helpful, supporting us with their knowledge.

Fabulous customer service :)

Thank you both. Joanne and Anth

22 novembre 2024
Logo di Austen & Blake - Newcastle

Risposta di Austen & Blake - Newcastle

Dear Customer,

Thank you for taking the time to review your experience. We appreciate your comments.

We are pleased to hear you are satisfied with your order and service from Jason and Jess.

Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.

Austen and Blake Customer Service

Valutata 5 stelle su 5

So nice to be welcomed by a smile

So nice to be welcomed by a smile, and then given a lens wipe to clean my glasses! Perfect service followed, helping to choose a set of earings from the website. Nice staff and a lovely shop.

25 novembre 2024
Non scritta su invito
Logo di Austen & Blake - Newcastle

Risposta di Austen & Blake - Newcastle

Dear Customer,

Thank you for taking the time to review your experience. We appreciate your comments.

We are pleased to hear you are satisfied with your order and service.

Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.

Austen and Blake Customer Service

Valutata 5 stelle su 5

Fantastic Shop & Staff

Such helpful, patient, friendly staff. Overall a fantastic experience

25 novembre 2024
Non scritta su invito
Logo di Austen & Blake - Newcastle

Risposta di Austen & Blake - Newcastle

Dear Customer,

Thank you for taking the time to review your experience. We appreciate your comments.

We are pleased to hear you are satisfied with your order and service.

Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.

Austen and Blake Customer Service

Valutata 5 stelle su 5

Fantastic Jeweller

Such helpful, patient, friendly staff without being pressured into buying!

Kept up to date about purchase while being made!

Lovely jeweller, would highly recommend!

26 ottobre 2024
Logo di Austen & Blake - Newcastle

Risposta di Austen & Blake - Newcastle

Dear Customer,

Thank you for taking the time to review your experience. We appreciate your comments.

We are pleased to hear you are satisfied with your order and service.

Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.

Austen and Blake Customer Service

Valutata 5 stelle su 5

Jess was truly exceptional

Jess was truly exceptional; she went above and beyond to ensure our experience was first-class. The effort she put in to help us find our dream ring was remarkable. Her patience, passion, and expertise were unparalleled, and I couldn't fault her dedication to securing the perfect ring for us. I highly recommend Austen and Blake, and especially Jess, to anyone.

31 ottobre 2024
Non scritta su invito
Logo di Austen & Blake - Newcastle

Risposta di Austen & Blake - Newcastle

Dear Customer,

Thank you for taking the time to review your experience. We appreciate your comments.

We are pleased to hear you are satisfied with your order and service from Jess.

Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.

Austen and Blake Customer Service

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