After researching engagement rings both online and around Newcastle, we chose to visit Austen & Blake — and we’re very pleased that we did. From the moment we arrived, Aaliyah welcomed us w... Leggi di più
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I recently benefitted from two consultations with Jessica. I wanted to purchase a diamond engagement ring but did not know where to start. Jessica was very knowledgeable, approachable and generous wit... Leggi di più
L'azienda ha risposto
Wonderful experience The AB team in Newcastle are amazing and super helpful. I had my first appointment with Jessica, who made me feel really welcome and talked me through all my options. She’s rea... Leggi di più
Very welcoming in store. Hannah was very informative about the diamonds you supplied. There was such a good selection of designs and settings to choose from. We placed our order and were kept infor... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Find Us You can find our Newcastle shop in Eldon Square - a popular shopping centre boasting hundreds of different stores and brands. Built on the site of Old Eldon Square, this area of Newcastle has been a popular shopping destination for centuries and is steeped in local history. Visit our shop where our experts are at hand in an intimate, no-pressure environment, offering customisable designs and personalised service.
Informazioni di contatto
33 High Friars, Eldon Square, NE1 7XQ, Newcastle, Regno Unito
- 0191 466 1477
4,9
Eccellente
224 recensioni
Ha risposto al 84% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Hannah was very welcoming and informed…
Hannah was very welcoming and informed us of the process from start to finish.
We bought wedding rings and diamond earrings and Hannah was very helpful in design, sizes and made us feel comfortable. Highly recommend.
6 luglio 2025
Risposta di Austen & Blake - Newcastle
Hello Faye,
We appreciate your positive feedback about your experience with our Newcastle Team, especially Hannah!
We take pride in serving our customers and hope to see you again soon!
Kind Regards,
Austen & Blake Customer Services
Quick and easy process staff friendly…
Quick and easy process staff friendly and efficient
3 luglio 2025
Risposta di Austen & Blake - Newcastle
Thank you for your feedback, Jordan! We're glad to hear you had a quick and easy experience with our friendly staff. Your satisfaction is important to us, and we look forward to seeing you again soon!
Diamond Ring
Jessica (Newcaste) was just great! Nothing was too much trouble and she couldn’t have been more helpful and attentive. Highly recommend!
9 luglio 2025
Non scritta su invito
Risposta di Austen & Blake - Newcastle
Dear Jennette,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Newcastle team, especially Jessica!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Risposta di Austen & Blake - Newcastle
Dear Miriam,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Newcastle team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us. We value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great staff On my initial visit the staff were very…
On my initial visit the staff were very helpful, suggesting alternative rings for me to try to compare to my initial choice. They put my mind at rest stating I could have a refund if not happy with the purchase.
My ring turned out to be better than expected really, a very sparkly lab diamond in a beautiful rub over setting. Just what I had been searching months for
30 giugno 2025
Risposta di Austen & Blake - Newcastle
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Newcastle team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Fabulous experience
Fabulous experience. Superb service. Absolutely loved the experience of choosing my custom-made wedding ring from beginning to end. Would highly recommend.
15 giugno 2025
Risposta di Austen & Blake - Newcastle
Dear Miss Louise Connelly,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Newcastle team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
We had a brilliant experience at Austen…
We had a brilliant experience at Austen & Blake Newcastle when purchasing our wedding rings, thanks to Aaliyah! She was incredibly helpful, patient, and knowledgeable throughout the whole process. She made us feel completely at ease, took the time to talk us through all the options, and never made us feel rushed - even when we were a bit indecisive! Thank you Aaliyah for helping us choose rings we absolutely love!
17 maggio 2025
Non scritta su invito
Risposta di Austen & Blake - Newcastle
Dear Faye,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Newcastle team, especially Aaliyah!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great customer service, very friendly and knowledgeable
Not sure the name of the lovely lady who helped us, but she was very friendly, patient, understanding and knowledgeable and helped us to select a fabulous diamond pendant for my daughters 21st and ship it successfully to our home in Canada. 10/10.
9 giugno 2025
Risposta di Austen & Blake - Newcastle
Dear John,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Newcastle team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Wedding rings
My fiancée and I were shopping for wedding rings, and from the moment we walked into the store, Jess made us feel welcome. She greeted us warmly, offered us a drink, and immediately helped us explore all our options. Her knowledge and attention to detail were outstanding, and she guided us through the process without any pressure. Thanks to Jess, we found the perfect rings and had a smooth, enjoyable experience from start to finish. We couldn’t be happier!
14 giugno 2025
Non scritta su invito
Risposta di Austen & Blake - Newcastle
Dear Amy,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Newcastle team, especially Jess!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Ring came on time and looked perfect. Staff were lovely
Ring cam on time and staff were lovely
29 maggio 2025
Risposta di Austen & Blake - Newcastle
Dear Ethan,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Newcastle team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
hazel from the newcastle eldon square…
hazel from the newcastle eldon square store is amazing, my wedding ring was due delivery AFTER my wedding date but thanks to hazel contacting the relevant team, my ring is due to arrive just over a month before my wedding. big big big thank you to hazel you deserve everything good that comes to you!!!!
11 giugno 2025
Non scritta su invito
Risposta di Austen & Blake - Newcastle
Dear Sabina,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our New Castle team, especially Hazel!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Had such a great experience
Had such a great experience, Jessica syson who made me and my girlfriend feel such at ease when choosing our engagement ring ,got ring made within 4 weeks such an amazing service, would definitely recommend
3 maggio 2025
Non scritta su invito
Risposta di Austen & Blake - Newcastle
Dear Bradley,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Newcastle team, especially Jessica!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
I had a wonderful experience with…
I had a wonderful experience with Austen and Blake. The sales assistant, Aaliyah was so helpful and supportive throughout the process of Ring selection and collection.
5 giugno 2025
Non scritta su invito
Risposta di Austen & Blake - Newcastle
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Newcastle team, Aaliyah!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Fabulous service
I have absolutely loved the whole experience of choosing and purchasing my wedding ring at Austen & Blake.
Hannah was fantastic from beginning to end, helping me to make sure I had the perfect ring for the big day. She explained to me about the whole process of how my ring would be made and how long it would take. Her communication through emails was really good, always keeping me in the loop. Thoroughly enjoyed going to pick my ring up yesterday and getting to try it on for the first time. I love it! It's a perfect fit and I can't wait to wear it. I would highly recommend Austen & Blake and their lovely staff. Will definitely be in to purchase something else soon.
29 aprile 2025
Non scritta su invito
Risposta di Austen & Blake - Newcastle
Dear Louise,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Newcastle team, especially Hannah!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Couldn’t have asked for a better…
Couldn’t have asked for a better experience!
17 maggio 2025
Non scritta su invito
Risposta di Austen & Blake - Newcastle
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Newcastle team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Friendly and Smooth Process
Recently purchased an engagement ring and wedding bands from Austen and Blake in Newcastle. The experience was smooth and enjoyable—Jessica was especially helpful and friendly throughout the process. Great service and a lovely selection. Highly recommend
4 maggio 2025
Non scritta su invito
Risposta di Austen & Blake - Newcastle
Dear Luke,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Newcastle team, especially Jessica!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
I was blown away with my experience…
I was blown away with my experience with Austen and Blake.
Their attention to detail and knowledge in the industry was 2nd to none of their competitors (even the main names you know).
I would seriously recommend them for an engagement ring!
A big thank you to Aaliyah and the rest of the team who helped me!
29 marzo 2025
Risposta di Austen & Blake - Newcastle
Dear Joshua,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Newcastle team, especially Aaliyah!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Wonderful experience in choosing my…
Wonderful experience in choosing my item. Excellent customer service and friendly staff.
21 aprile 2025
Risposta di Austen & Blake - Newcastle
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our New Castle team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Professional and helpful staff
When we walked into Austen & Blake we had already been in to two high street jewellery shops. We left theirs, very disappointed in their sales skills and customer service.
Immediately in Austen & Blake we were approached by a young bubbly female who then introduced herself as Aailayah. She listened to what we were looking for and then made us feel so comfortable and important. Nothing was a problem. I tried on a few rings and she explained about the different metals, diamonds and guarantees that the jewellery comes with. When we chose a 3 stone platinum ring, Aaliyah took us right through the sale perfectly. Even after we left the store she emailed us a couple of times.
We collected my ring today and it is even more stunning than we could of imagined.
This is the first time we have both used Austen & Blake but we will certainly be back to purchase other jewellery.
31 marzo 2025
Non scritta su invito
Risposta di Austen & Blake - Newcastle
Dear Jo,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our New Castle team, especially Aaliayah!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Buzzing 💍
Absolutely incredible experience at the Newcastle store. We will for sure be getting our wedding bands from here.
My fiancée and I both got our engagement rings for each other from here and the team were incredible.
27 marzo 2025
Risposta di Austen & Blake - Newcastle
Dear Toni,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our New Castle team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
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