Amanda was so great. First went in to check my engagement ring material and ended up buying my wedding ring! She was very knowledgeable and did everything to match the wedding ring to my current engag... Leggi di più
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Scopri cosa dicono le persone
They made everything easy - gave us more of an understanding about the diamond , grades - clarity etc Fair pricing and sensible advice . Good service and communication throughout and my Fiancée was... Leggi di più
Really helpful staff who helped us find our perfect wedding bands. They were limited in showroom samples (compared to website) for the more irregular ring shapes I wanted to try to fit around my engag... Leggi di più
L'azienda ha risposto
Cannot rate the service highly enough - Grace and Amanda were absolutely fantastic! Patient, considerate and very understanding of what was a very nervy situation but ended up being an absolute breeze... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Find Us Our showroom is conveniently located in The Mall Cribbs Causeway. With a wide selection of shops and dining options, you can easily plan a day’s shopping around your appointment. The area is well connected with public transport options and onsite car parking is available. Visit our showroom and browse in a relaxed atmosphere where our Jewellery Experts are available to help you find a wonderful piece of jewellery. We recommend booking an appointment to secure one-on-one time with the team.
Informazioni di contatto
Unit 63, Lower Mall, Cribbs Causeway, BS34 5DG, Bristol, Regno Unito
- 0117 463 2442
4,9
Eccellente
181 recensioni
Ha risposto al 84% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Perfect ring perfect service
Perfect ring perfect service, perfect price. Will definitely return.
28 maggio 2025
Risposta di Austen & Blake - Bristol
Dear Martine,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Bristol team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Arwen @ Austen & Blake Cribbs Causeway…
Arwen @ Austen & Blake Cribbs Causeway was both knowledgable and friendly
We both felt at home and really enjoyed the experience of choosing an engagement & wedding ring
Whilst we haven't seen the final product yet we believe it will be everything that we hoped for
Pam & Barry
31 maggio 2025
Non scritta su invito
Risposta di Austen & Blake - Bristol
Dear Barry,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Bristol team, especially Arwen!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Risposta di Austen & Blake - Bristol
Dear Kirby,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Nadia was great 😊
Nadia was great 😊
She made our experience an absolute pleasure.
She went out of her way to make sure we got everything perfect regarding the size, clarity and colour of our diamond. She got similar sized rings and diamonds out to show us in order to see how our ring would look and advised on the choice of metal for the diamond to sit upon.
I wouldn’t hesitate in recommending Nadia to anyone considering a quality service to purchase a beautiful ring. You won’t be disappointed
Thank you Nadia
6 maggio 2025
Non scritta su invito
Risposta di Austen & Blake - Bristol
Dear Nadia,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Bristol team, especially Nadia!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Very very poor service.
1. They don’t make you aware of the design issues telling me after “ Unfortunately, we are unable to resize your ring due to its hollow construction.” Not being told this when purchasing the product when I struggled to choosing ring size wasn’t mentioned everything I need to take in consideration. I wanted this ring to last for many years so I can alter sizes when older.
2. Delayed return of my ring few times with excuses each time.
3. When purchasing the ring manager said there’s no difference between 9k and 18k yellow gold but also no one will notice the difference between the natural diamond and lab made.
4. Received an email from dpd saying they are coming to MY HOUSE for collection? I sent the screenshot to customer service and they confirmed it’s my ring delivery so I waited! No it wasn’t it was a collection of my ring. How unprofessional is the fact you didn’t know where this ring was!
5.Called you explained what happened someone called Ben left a voicemail saying you arranged the wrong pick up! And the fact my ring is coming back to me in a basic box not the usual Austen Blake one because it’s coming back to me quickly?
6. When the ring returns I find out you didn’t even do anything to the ring in the first place and again you apologise for not getting back to me and keeping me informed. You state “ While hollow rings offer excellent value and aesthetic appeal, they do come with limitations—particularly when it comes to future alterations or customizations.” Even though your customer service agent said you will re size it and I paid for that.
7. Been told to see if a local jeweller can help me with the issue as you can’t?
8. Got given an email to speak to customer service and it’s been over a week and still no reply whilst I’m sat here not being able to wear my wedding ring which was £1200+
Completely lost trust in this company and after all the issues they only mention 70% refund, still waiting for my FULL refund. They give you 30 days return policy but who wears their ring before the wedding and who leaves it till last minute to buy it.
1 aprile 2025
Non scritta su invito
Risposta di Austen & Blake - Bristol
Dear Magda,
Thank you for reviewing your experience with us, we appreciate you taking the time to do so.
At Austen & Blake we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We have sent you a request for some further details, please could you respond to that so our team can further look into this and hopefully resolve your issues?
Kindest regards,
Austen & Blake Customer Service
Disappointing Experience with Faulty Product
**EDIT** I replied to A&B based on their response to this review, but they never reached out to me. Disappointing that their customer support is all for show.
Our experience with Austen & Blake in Bristol has been extremely disappointing. We were given a faulty/wonky ring, told it would be fixed for no cost as it was a manufacturing error, then pressured into paying even more money to get the repaired ring returned to us. We’ve regularly had emails and phone calls that have not been answered, which has made the whole experience of purchasing an engagement ring from A&B disappointing and very stressful. A&B were a good company up until the point of needing support - since then it’s been a horrible experience for us.
My partner and I started the process of purchasing an engagement ring in December. We tried on rings in the showroom and then went to purchase our ring online. As every item is custom made, we used the measurements from the website to help make our decision on ring style and placed our order. Until this point, we'd had a good experience with A&B.
After 4 weeks, we got our ring - not only did not match the details that had been provided on the website, it was also set incorrectly in multiple places and it was extremely wonky. We tried several times to get in contact with Bristol to get this issue resolved, and finally we were able to drop the ring off to get repaired and were told this was a manufacturing fault and that we would not be charged for repair. Over the next 8 weeks, we repeatedly tried to get updates but were often left in the dark not knowing what was happening. We had also requested some changes to our ring so it was more in line with the measurements that had been on the website when we originally placed our order, this was also a nightmare to deal with. We reached a point where we were unable to get any update from Bristol (despite them holding our ring AND our money, and us trying to email and call to get updates). We instead reached out to the main customer service number where we were finally given some of the information we had been requesting for weeks. We were also informed that Bristol had put a hold on our ring so that it could not be sent to us without a further payment, despite us originally being told there would be no cost for us as it was a manufacturing fault. We felt very pressured into making this payment, as we’d had neither our money nor our ring for months. I have since tried to contact customer services to explain the situation and request the refund for the additional payment that we were never told about and then pressured into making, but I’ve been unable to speak to anyone.
16 febbraio 2025
Non scritta su invito
Risposta di Austen & Blake - Bristol
Dear Hannah,
Thank you for reviewing your experience with us, we appreciate you taking the time to do so.
At Austen & Blake we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We are sorry to hear the experience you have had concerning your ring.
We have sent you a request for some further details, please could you respond to that so a member of our team can hopefully resolve your issues?
Kind Regards,
Austen & Blake Customer Services
Nadia at the Bristol store (Cribbs) was…
Nadia at the Bristol store (Cribbs) was absolutely fantastic and helped me pick out the perfect engagement ring. She was really knowledgeable and helped guide me through a process that I was quite clueless with whilst showing me loads of examples! Thank you Nadia, I can’t wait to collect the ring soon!
3 maggio 2025
Non scritta su invito
Risposta di Austen & Blake - Bristol
Dear Andrew,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Bristol team, especially Nadia!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Easy and fast process to get rings.
Sharon was very knowledgeable and easy going, and made the whole process simple and stress free. We were able to pick a bespoke ring that we had seen somewhere else and Austen & Blake made one that was almost identical but around half the price. Timescales were quick also. Would definitely recommend.
6 maggio 2025
Risposta di Austen & Blake - Bristol
Dear J. Clifford,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Bristol team, especially Sharon!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
10/10 service, 10/10 experince.
Amazing expiernce buying a ring, very personalised, very exciting and so many options to pick from.
We had the best customer service Arwen was amazing, fun and charismatic. She helped us with everything and found the perfect ring.
Couldn't recommend Arwen enough. 10/10.
11 maggio 2025
Non scritta su invito
Risposta di Austen & Blake - Bristol
Dear Joshua,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Bristol team, especially Arwen!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great communication and assistance
Tamara was absolutely amazing during my wedding ring journey. I am a very indecisive person and she never pressured me when I asked for more thinking time on more than one occasion! She was very good at communicating and keeping me informed during my time with her. If I ever purchase a special piece of jewellery again, I will be back!
11 aprile 2025
Non scritta su invito
Risposta di Austen & Blake - Bristol
Dear Hanna,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Bristol team, especially Tamara!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Brilliant wedding ring appointment
My partner and I had an appointment with Arwen yesterday to find our wedding rings and she was so fab we had to write a review.
We turned up and they had taken our preferences into account and even provided better options that we hadn’t seen in the website.
Arwen was so friendly and had tips on how to get the sample ring to fit flush - and we (a pair of indecisive over-thinkers) felt sure in our decision within 45 minutes.
Thanks - we can’t wait to get our rings!
4 maggio 2025
Non scritta su invito
Risposta di Austen & Blake - Bristol
Dear Katie & Stuart,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Bristol team, especially Arwen!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great personal service
Great personal service. Delivered a fantastic engagement ring, that was just what we were looking for.
23 marzo 2025
Non scritta su invito
Risposta di Austen & Blake - Bristol
Dear Rob,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Bristol team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Five stars isn’t enough :)
I’m not usually one to leave reviews, however I had such a lovely experience and found the wedding ring of my dreams at Austen and Blake so just had to share! The lovely Tamara in the Bristol office looked after me. She was so welcoming and friendly and made me feel at ease. I didn’t feel under pressure at all to buy anything, unlike some jewellery shops where the assistants were pushy. She was knowledgeable and honest about the rings and helped me to find the ring of my dreams. The prices were extremely reasonable too! Overall a wonderful experience and would highly recommend. Thank you again Tamara.
11 marzo 2025
Non scritta su invito
Risposta di Austen & Blake - Bristol
Dear Erin,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Bristol team, especially Tamara!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Tamara was so knowledgable and helpful
Tamara was excellent, taking time to talk through all the options, and explain the different diamonds and how we might customise what we want. Whilst we could have ordered something on the spot, we came away with a wealth of knowledge to enjoy the journey and make the best decision. Thoroughly recommended.
6 dicembre 2024
Non scritta su invito
Risposta di Austen & Blake - Bristol
Dear David,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Bristol team, especially Tamara!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great experience
Mine and my partners experience at Austen & Blake in Bristol was a great experience. We have been assisted by the lovely Arwen who has been helping us finding our wedding bands. She has been so helpful and patient with helping us decide on our perfect wedding rings. She made us feel at ease and didn’t rush us when making decisions. I really recommend Austen & Blake to anyone and if you ever pop in the Bristol store to try and see the lovely Arwen😊
21 aprile 2025
Non scritta su invito
Risposta di Austen & Blake - Bristol
Dear Roxy,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Bristol team, especially Arwen!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Arwen was incredibly helpful and…
Arwen was incredibly helpful and explained the products and process in fantastic detail and was easy to understand. Would fully recommend.
24 aprile 2025
Non scritta su invito
Risposta di Austen & Blake - Bristol
Dear Jared,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Bristol team, especially Arwen!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
5 stars
Visited the new store in Cribbs Causeway for a walk in appointment with the intention of looking at a few wedding rings I had seen online. We experienced an exceptional level of service from every member of staff, but a special mention goes to Tamara who assisted us and was fantastic in every way. She really listened, took on board my preferences and wishes, and showed us some beautiful rings with a gentle and completely impartial approach. Loved the products, loved the experience and all at such a reasonable price - I couldn’t fault it.
10 aprile 2025
Non scritta su invito
Risposta di Austen & Blake - Bristol
Dear Ciara,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Bristol team, especially Tamara!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
I met with Tamara at Cribbs Causeway…
I met with Tamara at Cribbs Causeway and she was amazing! Nothing was too much trouble for her and she was so helpful! Thank you 💗
6 aprile 2025
Non scritta su invito
Risposta di Austen & Blake - Bristol
Dear Isabel,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Bristol team, especially Tamara!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Tamara was very helpful
Tamara was very helpful, amazing service - Louis
31 gennaio 2025
Non scritta su invito
Risposta di Austen & Blake - Bristol
Dear Louis,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Bristol team, especially Tamara!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Wonderful experience
Genuinely cannot recommend enough. Our entire experience from start to finish was seamless and well communicated. My now fiance(!) and I arranged a consultation with Tamara as we both wanted to be present whilst choosing the perfect engagement ring, and had let her know of what style we were interested in looking at (Emerald cut, roughly 2-3 carat and 18k gold band). On arrival, Tamara was so welcoming and friendly and had set aside a display of options in different carat’s sizes, and settings. We found our dream ring at the appointment and felt like we had full control over our decisions and no pushing at all! We were quoted 4ish weeks and got well within that time period. Nothing to fault and the proposal went wonderfully. Thank you so so much we couldn’t be more happy X
14 gennaio 2025
Non scritta su invito
Risposta di Austen & Blake - Bristol
Dear Claudia,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Bristol team, especially Tamara!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
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