aura-print.com Recensioni 

251
TrustScore 4.5 su 5

4,6

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Aura Print is FANTASTIC!! I've come back to them over 10 times and have also tried other places to print custom playing and tarot cards, and NO ONE has their level of high quality, customer care, pati... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I have used Aura twice for my sister’s ‘save the date’s and day/evening invites. I can not put into words how helpful Nicola was with the wedding invites! I struggled to put exactly into words what... Leggi di più

Valutata 5 stelle su 5

I don't write reviews! But the service and quality is outstanding. It's about time we had a company that actually did their job and gave nothing less than 100% customer service. AURA-PRINT are... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I've been using Aura Print for a few years now and I always love the quality of the prints. I also really enjoy that things are easily customizable - which is always a huge plus!!

L'azienda ha risposto

Dettagli dell'azienda

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Scritti dall'azienda

Aura Print is a specialist print and finishing company based in Huddersfield, West Yorkshire, delivering high-spec, production-led print to businesses across the UK, USA, and beyond. With a focus on complex, bespoke print projects, Aura Print combines premium substrates with advanced finishing techniques such as duplexing and triplexing, metallic foiling, painted edges, die cutting, and more. Many of these capabilities go beyond standard online print, enabling stand-out results on everything from business cards and art prints to playing cards and packaging. Founded in 2007, Aura Print has built a reputation for technical expertise and consistent quality, supported by ongoing investment in modern equipment and an experienced in-house pre-press and production team. Every project is managed with a focus on detail, accuracy, and finish.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

251 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 50% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

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4,6

Tutte le recensioni

(251)

30 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

Terrible service

Terrible service
They do mistake and blame the client ...

I do not recommend to anyone...

10 febbraio 2021
Non scritta su invito
Logo di aura-print.com

Risposta di aura-print.com

Hi Florent — we’re sorry to read this feedback.
Providing clear, supportive service is a key part of how we operate, so it’s disappointing to see this wasn’t your experience at the time.

Since then, we’ve continued to refine both our communication and internal processes to ensure issues are handled more transparently and collaboratively.

We appreciate you taking the time to share your feedback, as it helps inform those improvements.

Valutata 5 stelle su 5

They did an awesome job on my Save the…

They did an awesome job on my Save the Dates. Fast turnaround, and even when i messed the order up twice, they still were on the ball enough to keep up with my mistakes and put through my changes. Very happy. Will be back for sure.

18 dicembre 2019
Non scritta su invito
Valutata 5 stelle su 5

Cant rate my experience highly enough

I used Aura print to print order of services for a memorial. They were incredibly helpful, I had lots of questions about what to put into the site to ensure I ordered the correct item, they gave great advice and responded quickly. An error on a date I had was provided, luckily for me in time to correct it, I was incredibly grateful for this. Unfortunately I when they were delivered I realised I made an error with the size and with only a day to go till the service I messaged and phoned them. The error was 100% on my end as I had asked for A5 meaning the order of services had arrived having been printed on A5 when in fact the final product needed to be A5 so printed on A4. I communicated this to them taking full responsibility but also in a state of anxiety and Aura print amazingly reprinted my order against the clock as the last next day post was in 40 minutes. I can’t thank them enough for solid communication, great prices, having hawk eye when everyone else who I showed them to didn’t see the error and just generally being fantastic. Thanks Aura print, your customer service is second to none! Many thanks Fran

7 dicembre 2019
Non scritta su invito
Valutata 2 stelle su 5

Quality is fine but terrible customer service

Quality is fine, but terrible customer service. I supplied artwork correctly for a reprint, however, they moved it around and therefore made an error which they were unwilling to reprint for free. Unfortunately, not the kind of customer service I would've expected and has left me very unhappy and confused as to how a business can be run so unethically!

2 dicembre 2019
Non scritta su invito
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Risposta di aura-print.com

Thanks for leaving a review. I think it’s only fair to provide our side of this story for the sake of clarity. Originally the artwork was not set up correctly and needed amending. As a gesture to save you time and in our view, good customer service, we made the amendments for you and then provided you with a digital proof to check and sign off before we went to print. You gave us the approval to go ahead to print and the error in movement was only noticed upon delivery. Because there is blame on both us and yourself in this scenario, we offered to reprint your job if you covered 50% of the original cost. You denied any blame and refused this offer however we can’t just reprint this for free as the responsibility on checking the artwork was okay to print was with you when we sent the digital proof. I do hope you reconsider and take us up on the discounted rate where we can share the blame 50/50. Thanks.

Valutata 5 stelle su 5

Highly recommend!

Highly recommend! The process was very easy and staff were helpful in explaining how gold foiling works.
Our invites came on time and look AMAZING. The quality is brilliant (700gsm) and better than what we thought they would be.
You won't go wrong with this company!

5 novembre 2019
Non scritta su invito
Valutata 5 stelle su 5

Highly recommended!

Very easy to use website, competitive price, great service, top quality and fast delivery! I organised a last minute birthday party for my 2 year old, and I needed a 5’x4’ Peppa pig backdrop and a Peppa pig photo booth frame. I made the order on Wednesday and it had arrived on Friday (to Scotland)!
I will be using Aura print for my future printing needs!

29 settembre 2019
Non scritta su invito
Valutata 5 stelle su 5

Very happy customer, highly recommended

I have ordered from AuraPrint a number of times and always been happy with my orders. Any issues are dealt with quickly and efficiently and in a professional manner. Great variety of products and easy to use website.
Very happy customer.

25 settembre 2019
Non scritta su invito
Valutata 5 stelle su 5

Great company and great service

Great company and great service! Everything was exactly what we asked for, it was fast delivery and our company will be buying from Aura a lot more in the future. Thank you ⭐️⭐️⭐️⭐️⭐️

20 giugno 2019
Non scritta su invito
Valutata 5 stelle su 5

I ordered my wedding invitations…

I ordered my wedding invitations through Aura Print. Very reasonable prices, amazing quality and great customer service! Wish I could give them more stars. I had a lot of back and forth emails with Suzanne as I wanted to make sure I had got everything 100% correct, she was very helpful and quick to respond. Unfortunately when my invites arrived they was a printing error (which was due to a misunderstanding), they didn't even hesitate about getting a replacement out to me. Josh called me to correct the error and the invites arrived within in a couple of days.

Very happy customer - thank you!

5 giugno 2019
Non scritta su invito
Logo di aura-print.com

Risposta di aura-print.com

Hi,

Thanks so much for the great review. So sorry to hear about the printing mishap but glad that we could fix things in a fair timescale! Hope your guests love the wedding invitations.

Valutata 5 stelle su 5

A really great customer focused …

A really great customer focused company who never fail to meet my expectations. The quality of printing is outstanding, as are the staff. I will use them all the time knowing that they will meet my needs.

28 maggio 2019
Non scritta su invito
Valutata 1 stelle su 5

I'm really disappointed

I'm really disappointed. I wanted to get my wedding invites printed with Aura Print, their services sounded great and their prices very reasonable. However my sample pack never arrived and they said if I didn't receive it, they would send another one out. They were pretty prompt with their email responses, until I emailed them requesting another sample pack. Since then, no response. It's been 5 weeks since our first communication.

12 maggio 2019
Non scritta su invito
Valutata 5 stelle su 5

Very impressed with Aura Print

You never quite know what you are going to get when you use a company online but Aura Print exceeded all our expectations. A fantastic quality service from start to finish with prompt, friendly communications to our questions. The final product (a large PVC banner) was superb and at a highly competitive price to companies local to us. Many thanks, we will be back!

3 aprile 2019
Non scritta su invito
Valutata 5 stelle su 5

Fantastic service and great quality

Fantastic service and great quality. I needed the items urgently for a conference and Aura Print produced them in 24hrs to a higher quality and lower price than companies I've used previously. I will not hesitate to use Aura again.

5 luglio 2017
Non scritta su invito
Valutata 1 stelle su 5

Bad communication and postage service

I was thrilled to be using this service as it was affordable but through it all the communication was a fail and with the way the postage went was very disappointing as my post was left at the neighbours house which I didn't give order to do so, when the parcel was brought to the house it was opened by someone else in the house as they to was excepting a parcel and there was no name written on the parcel which it should of have my name printed on the parcel but aura print team didn't even bother to do so. What was so annoying and very disappointing was that my parcel was meant to be private and due to negligence from the aura print team my privacy was breached. I would certainly not be using this company again nor recommend them to anyone as that was totally irresponsible and unprofessional on their behalf. Very ridiculous, why would they not put my name when they know my name.... They have no understanding of privacy so I give this company a thumbs down.

17 febbraio 2016
Non scritta su invito
Valutata 5 stelle su 5

Faultless service!

I work for a hospice and was recommended this site by a friend. Was very reluctant to use as too cheap - how wrong was I ! Totally amazing service - will pass the good news on to others. I am not too good at the IT side of life but was given great help. They really deserve to do very well - thank you very much - we will be back !

9 ottobre 2015
Valutata 1 stelle su 5

Never turned up!

I'm really sad to give one star to aura print as every other time I've used the service they have been great.

However, I had my delivery ordered to a shop so that I could collect it before the event. Basically the delivery company said it had arrived, but the shop keeper said it had not.
So far I have been in the shop 4 times and rung them numerous times, rung DPD the delivery people and rung Aura Print multiple times with no result so far. The event is now over so the leaflets are useless but still no resolution and it is taking a long time to agree a refund. Auraprint were at first great but then promised to call or sort things and never did and every time I ring again I get told that they will call back, which they don't.

Will strongly consider going somewhere else next time as this just hasn't been reliable enough.

5 ottobre 2015
Non scritta su invito
Logo di aura-print.com

Risposta di aura-print.com

Hi Sarah, i understand your frustration, but the problems have been with DPD and the local shop owner, not Aura Print. We are also frustrated as we dispatched your print on the 25th September and it hasn't been found in over 1 week. We have contacted DPD & the local shop ourselves many times with no joy. It is unfortunate they were needed for a particular date but I don't believe we are to blame & will be seeking a refund from DPD. Once the goods are returned to us we will issue you a full refund. Sorry it is taking so long, but it is out of our hands at the moment.

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