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Scopri cosa dicono le persone

Valutata 1 stelle su 5

i made a custom order for a v part 26 inch wig with a CUSTOMIZED SMALL WIG CAP. the wig cap is huge, the v part is actually a u part and one clip fell of as i was washing the wig the FIRST TIME i got... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I've ordered from Asteria Hair consistently for over 5 years and I will never use another hair supplier. Firstly, their customer service is exceptional - responsive and communicative. Then, their ship... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I've been buying from Asteria Hair since 2020. Really no real issues..this company is EXCELLENT when it comes to communication, they were even willing to change things to make my experience better..... Leggi di più

Valutata 5 stelle su 5

I’ve ordered from Asteria hair a couple times and have been very satisfied with my orders. I recently ordered a pre braided wig, it was 250 density and 26inches long. My order came as pictured and had... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Fornitore di extension per capelli
  2. Negozio di prodotti per capelli

Informazioni fornite da varie fonti esterne

Asteria Hair sells Brazilian human hair extensions-human hair weaves,human hair wigs,weave bundles with frontal closure,wholesale human hair weaves,lace wigs-lace frontal wigs,closure wigs online-Best human hair vendor from China.


Informazioni di contatto

3,8

Molto buono

TrustScore 4 su 5

416 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 88% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,8

Tutte le recensioni

(416)

38 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great Hair and Customer Service

This company cares a lot about their costumers. My package was lost in the mail and Asteria made sure I got my order and some extra gifts. 😄 The hair is very soft and the overall quality is really good. Their prices are also great so give them a try. This was my second order and I plan on buying more.

3 aprile 2024
Non scritta su invito
Valutata 1 stelle su 5

When the wig fist came it was so…

When the wig fist came it was so pretty. The second time wearing it was the last time. It got nappy real fast and I can't straighten it because it's all different lengths. The hair is no good and I spent 400.00. Will not be getting my wedding wig from here anymore.

14 marzo 2024
Non scritta su invito
Valutata 5 stelle su 5

So Good!

Sooo happy! Asteria is my “go to” for my curly or wavy hair and they never disappoint! I received my wig within a week (26 inch loose deep wave) and I was ecstatic that I didn’t have to pluck or bleach it. Washed. Air dried. Gorgeous!

27 marzo 2024
Non scritta su invito
Valutata 5 stelle su 5

The hair quality is great

The hair quality is great. 5/5
Length is correct. 5/5
Bare minimum shed. 5/5
Hair is very soft & easy to maintain. I'd definitely order again.
Also, great customer service & very friendly. Loved my experience for my first order… hopefully my next wig will be great also

9 marzo 2024
Non scritta su invito
Valutata 5 stelle su 5

I am on my 4th wig from Asteria hair…

I am on my 4th wig from Asteria hair and it is perfect. I have never had an issue with their wigs. One time the wig was too big and I kind of complained and know what they said? “Just ask for small cap!!”. Every time they’ve made me a small cap it has been so perfect. The hair on their wigs seem to be pretty decent too. I will continue to order wigs from them as long as they continue to offer great business and good customer service

4 marzo 2024
Non scritta su invito
Valutata 5 stelle su 5

OMG I LOVE THIS FREAKING WIG I DIDNT…

OMG I LOVE THIS FREAKING WIG I DIDNT HAVE TO DO ANYTHING BUT I JUST DYED IT ON THE SIDE FOR A SKUNK STRIPE. IT WAS PRE PLUCKED TO PERFECTION THE KNOTS ARE SUPER TINY AND THE WIG SEEMED LIKE IT WAS 30’ EVEN THOUGH IT WAS 26’. THE LACE IS PERFECT THE WHOLE DAMN WIG IS PERFECT AND ASTERIA DEFINITELY GAINED A NEW CUSTOMER FAREAL!!!

28 febbraio 2024
Non scritta su invito
Valutata 1 stelle su 5

The return process is horrible

I sure wish I came across these reviews before purchasing from this company. The return process is a nightmare! I've been going back and forth with customer service questioning me about why I want to return, trying to convince me to exchange, and constantly asking for updated pictures. After reading other negative reviews, I'm nervous about sending the unit back because I fear they will NOT offer a 100% refund even thought the unit has not been worn, styled, or used in any way. This is my first and last purchase from this company- you've been warned!

28 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

Happy customer indeed!

First time wig wearer here...This was my ever purchase for myself and I surprised my sister to a 30 inch straight wig for Christmas...we both were very happy with the wigs. I ordered on December 12th 2023, and have enjoyed my wigs since. Dyed really well, the knots were a bit stubborn but they're tiny. The HD lace is thin and undetectable.

Their correspondence and customer service is amazing. They were patient and informative in their answers. Despite me already paying for my order and confirming what I wanted, my sister still unbeknownst to her that she was getting a wig, changed her mind on the bone straight texture and wanted natural straight instead. I immediately informed Asteria and they were very accommodating to the change and sorted it out with no issues.

We definitely plan on buying again, and we both already have another basket filled ready to order more. My sister has already ordered a glueless wig and is also happy with her purchase. I'm definitely going to be loyal customer going forward as long as they maintain their quality and standards.

15 dicembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Poor quality

Poor quality. My second and last purchase. Highly disappointed. Trying send a picture. 13x6 Bob Short Straight Hair Lace Front Wigs. It's brown not natural black.

12 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

Love Asteria

I’ve been using this company for my wigs for a while now and I have zero complaints. I always love what I purchase and the customer service is great which is always the icing on the cake

23 gennaio 2024
Non scritta su invito
Valutata 4 stelle su 5

Hair is lovely and as described on the website !

Hair is very very very nice!
It didn’t take too long for the package to arrive. It came pre plucked and bleached like it said it would! The lace was really thin and very very easy to blend into my skin with a bit of foundation and powder which was amazing.
The only thing I wish for is that the hair was thicker. Luckily I had some extra hair left over from another wig that was the same length as this new wig I ordered so I just sewed it in. But other than that I love the hair, can’t wait to style it and wear it.
The only thing I will be looking for next is longevity, have a plan for this wig to be my every day a wig

3 gennaio 2024
Non scritta su invito
Valutata 5 stelle su 5

I ordered the wrong one…they got it right!

I accidentally ordered the wrong unit with just one week to correct it before I left the country. I reached out to their customer service and they offered a seamless solution. I was sent a new invoice to pay the difference for the correct unit and given a shipping address to return my mistake. Within 5 days I had my new correct wig and it is absolutely beautiful! I’m so thankful their customer service representative was so responsive and helpful. 10/10 minus nothing ❤️

17 dicembre 2023
Non scritta su invito

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