Promptness of service
Promptness of service. Attention when required is almost always by the same engineer who knows the installation thoroughly over many years. This has enabled confidence to have been built up. Also, having a succession of appliances over the years and the build-up of experience in the firm over that time means I now have a better appliance in every way than any previous one. I wish the call-out fees were not so high. The reason I am not in the lowest-priced zone is because when I first became a customer there were far fewer firms doing this kind of work, but I have stayed with you rather than changing to a firm that might be nearer and less expensive. So something like a 'loyalty discount' would be welcome. Because of your consistent experience with my installation the occasional call-out, although urgent at the time, does not often involve much work. Alternatively an annual service plan at a lower price than the callout fee would encourage the continuity which is the main strength of our relationship.
Bill Weston
Risposta di ASE Autogate
Thank you very much Bill, for taking the time to leave such a detailed review and for your continued loyalty to ASE Autogate Ltd over the years.
It's fantastic to hear that having the same engineer attend your installation and build up a thorough knowledge of your system has given you confidence in our service. We really value the long-standing relationship we've built with you and it's great to know that you've continued to choose us over the years.
We also appreciate your feedback regarding our call-out charges and it's certainly something we're keen to help with.
I'll send you an email separately with information about our service plans, including our 3-year service agreement, so you can have a look at the options available and see whether one would work better for you.
Thank you again, for your continued trust and support.
– The ASE Autogate Ltd Team
