⭐ 0/5
⭐ 1/5 — Extremely Disappointing Experience
Unfortunately, after multiple orders, I can no longer recommend Ascend Labs. I gave this company several chances because I wanted to continue doing business with them, but the experience has consistently been frustrating.
My biggest issue has been shipping. I have paid extra for overnight shipping, yet orders have not shipped out promptly, which defeats the entire purpose of paying for expedited delivery. Communication has also been extremely poor. Getting a timely response when there is an issue has been difficult, and I’ve repeatedly had to follow up just to get answers about my orders.
Most recently, BAC water was shown as included free with my qualifying purchase, just as it had been with a previous order, but it was never received. Instead of simply correcting the issue for a repeat customer, I was expected to prove what had appeared in my cart—even though customers can no longer view their cart after an order is submitted.
Mistakes happen, and I understand that. What matters is how a company handles them. Unfortunately, the repeated delays, lack of communication, and unwillingness to stand behind what was offered have completely lost my confidence and my business.
I’ve spent a considerable amount with Ascend Labs, but I will be taking my business elsewhere. Customer service and reliability matter, especially when customers are paying extra for expedited service.
7 settembre 2026
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