artificialmerch.com Recensioni 172

TrustScore 1.5 su 5

1,6

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Valutata 1 stelle su 5

I ordered a small bunch of artificial flowers in January, but hadn't received them last month, so I went to my PayPal account to report them as undelivered. The first step in making a claim was to con... Leggi di più

Valutata 1 stelle su 5

I have sent several emails to the company per their website since I need the flowers by a certain date. No response. I am extremely disappointed.

Valutata 1 stelle su 5

I ordered in November and they said it would arrive by February then stopped replying to my messages, I messaged every week from February to March. I had to go through PayPal for a refund. NOVEMBER. T... Leggi di più

Valutata 5 stelle su 5

Order placed for very large floral installation for Cincinnati MayFestival 150th Anniversary concerts. Floral was beautiful and custom, the team was able to fill this Order and ship via air to LAX.... Leggi di più

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Informazioni di contatto

1,6

Pessimo

TrustScore 1.5 su 5

172 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 27% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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Valutata 1 stelle su 5

DON'T BUY ANYTHING FROM THESE CROOKS!!!!

I never received my flowers. This company takes your money and doesn't send you the flowers. ARTIFICIALMERCH was no help in getting a refund. PAYPAL was no help in getting a refund... had to contact my credit card company to dispute this charge.
DON'T BUY ANYTHING FROM THESE CROOKS!!!!

23 aprile 2025
Non scritta su invito
Valutata 1 stelle su 5

Artificialmerch Is Worse Company Ever

I would give this company 0 stars if I could, so had to reluctantly give it a 1 star. I ordered flowers for Memorial Day , shipping was supposed to be 7 to 12 business days and I placed my order on May 3rd. I never got a tracking number, so probably hasn't even shipped yet . The 12 business days was May 20 , today is May 23 , 2025. I have contacted then 6 times and not one response . I even gave them my phone number and email address. So I am contacting my credit card company to dispute them . This is THE WORST COMPANY I HAVE EVER ORDERED FROM !!!! MY ADVICE IS DO NOT ORDER FROM THIS COMPANY EVER !!!!

3 maggio 2025
Non scritta su invito
Valutata 1 stelle su 5

Order never received

I placed an order in January & received order confirmation immediately. Since then, I have reached out 5 times with no reply. Clearly this company is just a scam to get money.

5 gennaio 2025
Non scritta su invito
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Risposta di artificialmerch.com

Your support and feedback are invaluable, and we hope to best.

Warm regards,
Ethan

Valutata 1 stelle su 5

I place my order march 3 2025.

I place my order march 3 2025.
Needed asap. Guess what it is june 19th. No order. Have emailed them 15 plus times. No reply back. They are thief's.

3 marzo 2025
Non scritta su invito
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Risposta di artificialmerch.com

Your support and feedback are invaluable, and we hope to best.

Warm regards,
Ethan

Valutata 1 stelle su 5

I ordered $300 worth of flowers for my…

I ordered $300 worth of flowers for my wedding back in February. I emailed 2 separate people at the this company. The sales email as well as one I found on their Facebook. I got responses from both. One stated that I would have my order by the end of April. Here I am no order still and it's almost June. I also haven't heard anything else back since then. I got the blanket apology they seem to send everyone and post on here as a reply. The responses are identical. I just want my flowers. It shouldn't be this hard. I see the scam this scam that just give people what they pay for or their money back. It cost $0 to be a decent person. This has been a terrible headache on top of planning a wedding by myself. Save yourself the time and the money.

19 maggio 2025
Non scritta su invito
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Risposta di artificialmerch.com

Your support and feedback are invaluable, and we hope to best.

Warm regards,
Ethan

Valutata 1 stelle su 5

No Contact and I Never Received My Order

I would have left a 0 star if I could. I placed an order from this website on April 17th and never received an update that the order had shipped and it has still not been delivered. I sent an email to the contact provided on the website on 5/1, 5/6, 5/8, and 5/17 and have yet to hear anything back about a refund. I am extremely upset at their lack of customer support and communication. At this point I let them know that I am demanding a refund for my order.

17 maggio 2025
Non scritta su invito
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Risposta di artificialmerch.com

Your support and feedback are invaluable, and we hope to best.

Warm regards,
Ethan

Valutata 1 stelle su 5

Order #14361

Order #: 14361

I’ve ordered from ArtificialMerch before—while the first experience was rocky with delayed shipping, they did respond promptly to my emails and resolved the issue quickly.

Unfortunately, my recent experience has been incredibly frustrating. I placed another order in August 2024 and was quoted a shipping timeframe of 15–25 days. It is now May 17, 2025—over 8 months later—and I still have not received my order. The order status shows as unfulfilled, and despite sending multiple emails, I have not received any response or support this time.

There is no phone number listed for customer service, so email appears to be the only method of contact—and that has clearly failed me. My wedding is in October 2025, less than 5 months away, and this delay has added a huge amount of stress to an already busy time. I am extremely disappointed and would not recommend relying on this company for time-sensitive events.

I truly hope someone from ArtificialMerch sees this and finally addresses my order.

24 agosto 2024
Non scritta su invito
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Risposta di artificialmerch.com

We have received your feedback and your order issue will definitely be resolved.Your support and feedback are invaluable, and we hope to best.

Warm regards,
Ethan

Valutata 1 stelle su 5

I ordered $200.00 on March 29

I ordered $200.00 on March 29, 2025.
I have not received my order as of today May 16, 2025. I have only received my confirmation email of the order. I have sent emails to contact them with no reply. This company shouldn't be in business. I wished I had seen the reviews before I ordered. From now on I will check! I will definitely comment on every ad i see on Facebook....GUARANTEED!!!

29 marzo 2025
Non scritta su invito
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Risposta di artificialmerch.com

We have received your feedback and your order issue will definitely be resolved.Your support and feedback are invaluable, and we hope to best.

Warm regards,
Ethan

Valutata 1 stelle su 5

SCAMMERS!!!!!

ORDER 17267 $607.56
ORDER 19022 $409.33
NONE OF THESE ORDERS HAVE BEEN FUFFILLED NOR HAVE THEY HAD A TRACKING NUMBER I DISPUTED THE FIRST ORDER I PLACED IN FEBRUARY 2025 ORDER 17267 AS SOON AS CREDIT CARD CO CONTACTED THEM THEY SENT ME A EMAIL TO WITHDRAWL THE DISPUTE AND THEY WOULD GET MY ITEMS SHIPPED IMMEDIATLY! (I NEVER SHOULD HAVE CANCELLED DISPUTE AS NOW IM FIGHTING MY CC CO TO RE DISPUTE ) AS SOON AS THIS CO RECEVIED REVERSAL OF DISPUTE THEY SENT ME AN EMAIL STATING MY ORDER WAS SEIZED AT CUSTOMS BECAUSE 1 ITEM WAS DRIED AND NOT ALLOWED BY CUSTOMS?? MIND YOU THERE WAS STILL NO UPDATED TRACKING TO EVEN SHOW THIS HAD BEEN SHIPPED .... THEY SAID 2 MONTHS AGO WHEN IT WAS SEIZED THEY WOULD PROCESS A REFUND, IT STILL HAS NOT BEEN DONE!!! THE SECOND ORDER I PLACED IS STILL SITTING IN AIR STATUS , I NEVER SHOULD HAVE PLACED THE SECOND ORDER ! YOU HAVE FAKE PEOPLE MAKING GOOD REVIEWS IN ORDER TO MAKE THE TERRIBLE FRAUD ONES MOVE DOWN THE LIST IN HOPES THEY WONT BE SEEN ! IF I HAVE TO I WILL LEAVE A NEW REVIEW EVERY DAMN DAY SO THIS DOESNT HAPPEN TO ANOTHER PERSON

5 febbraio 2025
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Risposta di artificialmerch.com

We sincerely apologize for the inconvenience caused. Your support and feedback are invaluable, and we are committed to resolving this matter to the best of our ability.

Warm regards,
Ethan

Valutata 1 stelle su 5

DO NOT ORDER from this site!!

Placed an order in mid January 2025 and as of May still have not received. I contacted them eight times and never received a response. This is a scam company. Do not order from them.

12 gennaio 2025
Non scritta su invito
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Risposta di artificialmerch.com

Your support and feedback are invaluable, and we hope to best.

Warm regards,
Ethan

Valutata 1 stelle su 5

should have read the reviews

should have read the reviews. placed an order, recieved no tracking after 10 days. contacted them and got no response.

as soon as i filed a dispute with paypal and got a refund via paypal suddenly they had time to send an email apologizing but still no order and no refund (from them)

9 maggio 2025
Non scritta su invito
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Risposta di artificialmerch.com

We sincerely apologize for the inconvenience caused. Your support and feedback are invaluable, and we are committed to resolving this matter to the best of our ability.

Warm regards,
Ethan

Valutata 1 stelle su 5

Never received my order don't chance it

Never received my order I would not order from them ever again I never read a review of this joke of an operation, I wish a had cause I never would have given them a second look. Take this as a warning read the reviews

6 aprile 2025
Non scritta su invito
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Risposta di artificialmerch.com

We sincerely apologize for the inconvenience caused. Your support and feedback are invaluable, and we are committed to resolving this matter to the best of our ability.

Warm regards,
Ethan

Valutata 1 stelle su 5

I placed an order on March 25th but…

I placed an order on March 25th but never received any tracking information, just an order confirmation, which said that my order should arrive within 15 to 25 business days. 25 business days would have been 4/29, it is now 5/8, and I have sent 3 emails to them politely asking for an update or any sort of tracking info, and haven't received a reply. (Order #18648)

8 maggio 2025
Non scritta su invito
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Risposta di artificialmerch.com

Your support and feedback are invaluable, and we hope to best.

Warm regards,
Ethan

Valutata 1 stelle su 5

Please do not buy from this company it is a scam!

Ordered a substantial amount of flowers from them and didn't receive my order after a month and a half so I contacted PayPal to get a refund. Also I wrote them four times in the one and a half months I waited for my flowers and got absolutely NO response.

27 marzo 2025
Non scritta su invito
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Risposta di artificialmerch.com

Dear Valued Customer,
We are extremely sorry for the distress and disappointment you've endured with your flower order. It's completely unacceptable that you waited a month and a half without receiving your order and didn't get any response to your four attempts at reaching out to us. We take full responsibility for this failure in communication and service.
We understand why you chose to seek a refund through PayPal, and we want to assure you that we're committed to making this right. We've thoroughly investigated the issue and identified the breakdowns that led to this situation. Our team has implemented immediate changes to prevent similar problems in the future, including improving our communication channels and order - tracking processes.
If you're willing to give us another chance in the future, we'd be honored to offer you an exclusive discount on your next order, along with our priority service to ensure a seamless experience. Once again, we are deeply sorry for letting you down, and we appreciate your patience in allowing us to address this matter.
Best regards,
Robin

Valutata 1 stelle su 5

No communication

As many other reviews, I'd like to give it zero stars. I read reviews after placing my order so I immediately emailed to cancel my order since many reviews said they take months to ship and I need it next month. Haven't received a response and it's been almost a month. Will not be ordering from them again.

11 aprile 2025
Non scritta su invito
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Risposta di artificialmerch.com

Dear Customer,
We are deeply sorry to hear about the frustrating experience you’ve had with your order. Your feedback is crucial to us, and we sincerely apologize for the lack of response and the delay that has left you dissatisfied.
Upon learning of your concerns, we immediately initiated an internal investigation and attempted to reach out to you directly to address your cancellation request and clarify the situation. We understand how important it is for you to receive a timely resolution, especially given your urgent needs, and we are committed to providing a solution that meets your expectations.
Our team is actively working to ensure that every aspect of your experience with us is thoroughly reviewed and improved. We take full responsibility for the issues you’ve encountered and assure you that we will communicate with you as soon as possible with a comprehensive update and resolution.
Your trust means a great deal to us, and we are determined to regain your confidence. Please know that we are dedicated to making this right, and you can expect a follow - up from us shortly.
If you have any questions or would like to discuss this further, feel free to reach out to us .
Best regards,
Robin

Valutata 1 stelle su 5

Will not respond to emails

Ordered April 11, 2025 with 7-12 delivery option. I have emailed them 3 times for status with no response from them. Biggest regret ordering from this company. Be warned!!

11 aprile 2025
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Risposta di artificialmerch.com

Dear Customer,
We are truly sorry for the disappointing experience you've had with your order, which was placed on April 11, 2025, with the 7 - 12 delivery option. We understand your frustration at not receiving a response to your three emails regarding the order status, and we take full responsibility for this oversight.
It appears there was an issue with our communication system, causing our replies to fail to reach you. We kindly suggest checking your email spam or junk folders. Sometimes, emails can be incorrectly filtered into these folders, and you may find our previous responses there.
We are actively working to resolve the delay with your order and will provide you with a detailed update on its status as soon as possible. Your satisfaction is our top priority, and we are committed to making this right.
Once again, we apologize for any inconvenience and frustration this has caused you. If you have any further questions or concerns, please feel free to contact us directly.
Best regards,
Robin

Valutata 1 stelle su 5

I ordered flowers for my daughter's…

I ordered flowers for my daughter's wedding in Jan 2025. In February Artificial Merch cancelled my order totally almost $300. I'm still awaiting my credit card refund to spite emailing them multiple times. Nothing. They claim there's an issue with the shopify account refund.
I never ordered per shopify.
I'm angry, please help.

S

"

23 gennaio 2025
Non scritta su invito
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Risposta di artificialmerch.com

Dear Customer,
We are deeply sorry for the distress and frustration caused by the delay in processing your refund for the cancelled flower order. We're relieved to inform you that the full refund of approximately $300 has been successfully issued, and it should reflect in your credit card account within 3 - 5 business days. Please keep an eye on your statement, and if you don't see the refund by then, we're ready to assist immediately.
We understand how disappointing it must have been to have your order cancelled, especially with the important occasion of your daughter’s wedding approaching. The recent customs duty changes have severely disrupted our logistics operations, rendering even our expedited shipping options unavailable. This unexpected situation led to us falling short of our usual service standards, and we take full responsibility for not managing your expectations better.
Your feedback is invaluable to us, and we’ve taken immediate steps to improve our communication and order management processes. We’ve also enhanced our systems to prevent similar issues in the future.
Once again, we’re truly sorry for the inconvenience we’ve caused. If you have any remaining questions or concerns, please don’t hesitate to reach out. We’re committed to ensuring you have a better experience with us moving forward.
Best regards,
Robin

Valutata 1 stelle su 5

Bad service

OMG! I should have read reviews before ordered. Ordered April 12, 2025, today have not received and the confirmation said 7 to 12 business days. Emailed twice no response!
This is absolutely POOR business. People like this adds to the DISTRUST of ordering products online. They should be ashamed!

29 aprile 2025
Non scritta su invito
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Risposta di artificialmerch.com

Dear Valued Customer,
We are deeply sorry for the frustration and disappointment you’ve endured with your order placed on April 12, 2025. We understand how frustrating it is to not receive your items within the promised 7 - 12 business days and to have your emails go unanswered. This is far from the service we strive to provide, and we take full responsibility for these failures.
There were unexpected issues with our shipping partner and a surge in customer inquiries that overwhelmed our support team, leading to these unacceptable delays. We’ve already addressed the logistics problem and have streamlined our communication channels to ensure every customer receives timely updates.
Your feedback is crucial to us, and we’re committed to making this right. We’re actively tracking your order and will provide you with a detailed update within 24 hours. If you’d prefer a refund, we’ll process it immediately with no further hassle.
Once again, we apologize for eroding your trust in our service and in online shopping as a whole. We’re determined to regain your confidence and prove that we can deliver on our promises. If you have any questions, please reach out—we’re here to listen and assist.
Best regards,
Robin

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