Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

We bought the Eddy mirror, and we could not be happier! This mirror now hangs in our entryway/outside veranda. We only had it for a week, but the compliments have been many!!!!! It has that coastal... Leggi di più

Valutata 5 stelle su 5

What an amazing experience to deal with a customer service from this company! I wish every company was run this way! I received a beautiful mirror and have had nothing but compliments on it! Can’t wai... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Wall baskets arrived very late. When I opened. One of the wall basket was damaged. Tried emailing. No response. Tried messaging through Instagram. No answer. Very disappointed. I bought the... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

The baskets are heavy and well made. But, I purchased them because of the designs shown on the picture. The baskets I received have no or very little geometric design. I bought them for a summer home... Leggi di più

Dettagli dell'azienda

  1. Negozio di casalinghi
  2. Artigianato artistico
  3. Fornitore di cesti
  4. Negozio di cesti regalo
  5. Negozio di articoli da cucina

Scritti dall'azienda

Wicker baskets, wall-woven decors, placemats & trays handcrafted from seagrass, water hyacinth, rattan, and bamboo, all products contain Vietnam's nature and the story behind its people original here.


Informazioni di contatto

3,1

Nella media

TrustScore 3 su 5

36 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 38% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Eddy Mirror ....The Perfect Coastal Vibe!!!!!

We bought the Eddy mirror, and we could not be happier! This mirror now hangs in our entryway/outside veranda. We only had it for a week, but the compliments have been many!!!!! It has that coastal vibe we were looking for. It not only looks terrific, but the customer service from this small company was the biggest standout! Packed and shipped perfectly. This is not a one-time purchase for us; we plan to order from this company again in the very near future!

1 maggio 2026
Non scritta su invito
Valutata 2 stelle su 5

Where is the pictured designs?

The baskets are heavy and well made. But, I purchased them because of the designs shown on the picture. The baskets I received have no or very little geometric design. I bought them for a summer home I recently acquired, and didn't open the box until recently. Not sure if I will take them there as my plan was to adorn some wall space with the lovely designs

6 gennaio 2026
Valutata 5 stelle su 5

Best customer service

What an amazing experience to deal with a customer service from this company! I wish every company was run this way! I received a beautiful mirror and have had nothing but compliments on it! Can’t wait to make another purchase from ARTERA HOME!

10 aprile 2026
Non scritta su invito
Logo di Artera Home

Risposta di Artera Home

Thank you for your kind feedback. We truly appreciate it and are glad to assist you. ✨

Valutata 1 stelle su 5

I am still waiting for my shipment that…

I am still waiting for my shipment that was due on the 9th this no response from anyone as to where it might be.

2 marzo 2026
Logo di Artera Home

Risposta di Artera Home

Hi Nanci,
Thank you for reaching out, and I'm sorry for the frustration with your delivery. We completely understand how disappointing it is when a shipment doesn't arrive on time.
We've been seeing some delays with USPS lately that have unfortunately pushed back a number of deliveries beyond their estimated dates. We're looking into the status of your order right now.
As a small business, we kindly ask for up to 24 hours so we can track down the details and get back to you with a clear update on where your package is. You'll hear from us soon.
We appreciate your patience, Nanci, and we're committed to making this right.

Warmly,
Peter Nguyen
Artera Home

Valutata 3 stelle su 5

Not a stool

Said could double as a stool,the rim is flimsy bamboo and if you put an adult on that seat the weight would damage the rim,it is not strong enough. Shipping took a long time as well.

9 marzo 2026
Logo di Artera Home

Risposta di Artera Home

Thank you very much for taking the time to share your feedback with us, we truly appreciate it. While the basket is not designed to be used as a stool, it can still work beautifully as a storage basket or a decorative side table in your space.

We also sincerely apologize for the long shipping time. We are currently working on improving our shipping process to provide a better experience for our customers.

We truly hope the piece will still bring a warm, natural touch and complement your home decor.

Artera Home

Valutata 1 stelle su 5

I had a free shipping discount that was…

I had a free shipping discount that was missed. It wasn't applied post purchase and customer service was horrible

3 marzo 2026
Logo di Artera Home

Risposta di Artera Home

We sincerely apologize for the inconvenience you experienced. Our customer support team will review your case and assist you as soon as possible. Thank you for bringing this to our attention.

Artera Home

Valutata 1 stelle su 5

Lost

I haven't received my order and I wasn't told it was lost until I reached out looking for it. I've been told it will reship but have not been advised when that will occur.

2 marzo 2026
Logo di Artera Home

Risposta di Artera Home

We’re sorry to hear about your experience. Our team is currently looking into this and handling the reshipment. Thank you for your patience.

Warm regards,
Artera Home Team

Valutata 1 stelle su 5

Wall baskets arrived very late/damaged

Wall baskets arrived very late. When I opened. One of the wall basket was damaged. Tried emailing. No response. Tried messaging through Instagram. No answer. Very disappointed. I bought these because they looked beautiful but there is absolutely no customer service.

16 febbraio 2026
Non scritta su invito
Logo di Artera Home

Risposta di Artera Home

We’re very sorry to hear about your experience. We sincerely apologize that your wall baskets arrived late and that one piece was damaged when you opened the package. We also regret that you did not receive a timely response from us.

We are currently reviewing and improving our customer service process to ensure this does not happen again. Your feedback is extremely valuable and helps us do better.

Thank you for bringing this to our attention, and we truly appreciate your patience and understanding.

Artera Home.

Valutata 5 stelle su 5

Love the way you tell the whole story…

Love the way you tell the whole story of how your p er inducts are made. Love that you continued to update me after I place my order & sent me a picture of the woman who made my wall hangings!!

7 gennaio 2026
Logo di Artera Home

Risposta di Artera Home

Thank you so much for your lovely feedback! We’re so glad you enjoyed the story behind the piece and meeting the artisan who made it. Your support means the world to us ✨

Valutata 1 stelle su 5

Mirror is broken

Mirror is broken, arrived in several pieces

6 dicembre 2025
Logo di Artera Home

Risposta di Artera Home

We’re truly sorry that the mirror arrived broken. We acknowledge that our packaging experience was not sufficient and are actively improving it to prevent this from happening again. We hope we’ll have the opportunity to serve you better in the future.

Valutata 5 stelle su 5

Basket Bliss Everyday

The quality of the baskets are great and it looks amazing on the wall in my entryway and the price was decent not expensive would definitely purchase from Ayer’s Home again for h waitvi already did thank you 😊

3 novembre 2025
Valutata 1 stelle su 5

PAYING CUSTOMS + DELAY

Such a dragged on wait to get my stuff. Took so long to get my order shipped, customer service was not the best, and now dealing with customs and having to pay for it because I was told by USPS that you guys are using fake labels. Let your customers know about paying for customs. Will never be buying from here again. Not worth the hassle.

22 ottobre 2025
Valutata 1 stelle su 5

Scam company - avoid

I ordered two baskets. They were not sent, and all of my communications to customer service have been ignored. They are not a legit company and will steal your money.

3 ottobre 2025
Non scritta su invito

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