Fantastic range of products which are top quality. customer service is great.cant fault this company highly recommend
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The products are amazing quality, I just wish the taxes were a bit more transparent whilst browsing and adding to the cart pre checkout. It’s slways more expensive than you are expecting.
They have the best quality essential oils and cosmetic bases I’ve ever tried. They also advise recipes and branding for your own practice if required. I’ll definitely keep buying from them. I tru... Leggi di più
I would say they have good quality products, shipping was fast however package arrived damaged (mix of Royal Mail service and bad packaging), customer service is also up to standard. Their web i... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Browse through our range of natural skin care products and cosmetics at Aromantic. We provide organic and natural ingredients, recipes and courses for make-your-own skin, hair and beauty care products.
Informazioni di contatto
15 Greshop Road, IV36 2GU, Forres, Regno Unito
- +441309696900
- info@aromantic.co.uk
- aromantic.co.uk
4,6
Eccellente
162 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Aromantic Ltd
Hi,
Thank you for your kind words; You are very welcome! We appreciate your custom.
Benjamin Borseth
Managing Director
Brilliant well established company
Brilliant well established company I have used for many years. Highly recommended. Very quick, well packed deliveries, Their site features in-depth, well researched product information with lots of recipes. Aromantic staff are quick to sort out and solve any problems.
The Formula Botanica Masterclass they advertised was excellent. It was well presented and very easy to follow.
3 ottobre 2024
Non scritta su invito
Risposta di Aromantic Ltd
Hi Lyn,
Thank you for your kind words; You are very welcome! We appreciate your custom.
Benjamin Borseth
Managing Director
The things that make this company great…
The things that make this company great for me. Is the consistency in procuring high quality and ethical products. The customer service and customer care are also features that make me return.
24 settembre 2024
Mutual Success
Aromantic has a variety of potent, pure and ethical cosmetic raw materials that have a huge impact on the effectiveness of our natural skincare & haircare products. It is a lovely mutual success between Aromantic and our company.
We are so grateful for Aromantic team!
24 settembre 2024
Very helpful and solved the queries I…
Very helpful and solved the queries I had with my order. Thank you
25 agosto 2024
Great Company, great products
Great products, packed very well however delivery time was longer than expected. Overall though, the company performs well and all products delivered were exactly as expected - a great company to deal with, just a little perceived delay made the difference between 4 and 5 stars.
25 agosto 2024
Risposta di Aromantic Ltd
Hi Stuart,
Thank you for your review and for your kind words about our products. We’re sorry to hear that the delivery time felt longer than expected. After looking into the timeline, we can confirm that your order was placed on the evening of Saturday the 24th. Although we don’t normally process orders over the weekend, we made an exception due to the bank holiday and processed it on Sunday the 25th. You would have received a dispatch notification then, but due to the bank holiday, Royal Mail did not pick up the parcel until Tuesday the 27th, and it was delivered on Wednesday the 28th.
We sincerely apologise for any inconvenience caused by the delay and appreciate your understanding of the circumstances. We’re always working to improve and hope to serve you again soon!
Kind Regards
Benjamin Borseth
Managing Director
The prosses of purchasing - very convenient and efficient
The prosses of purchasing ingredients was quick and efficient. The products arrived well packed and in a good condition
Thank you
1 settembre 2024
Products arrived promptly and wrapped…
Products arrived promptly and wrapped very carefully. Prompt and friendly email back when I had a query which was resolved.
Thank you !
27 agosto 2024
Fast dispatch time
Fast dispatch time, fast delivery and well wrapped. Very happy with the products I received.
25 agosto 2024
Good service & excellent ingredients
I buy my Active Ingredients,hard to find Oils & preservatives from Aromantics. Very pleased with their products especially Active Ingredients and their speedy delivery!
I would like to see more Active Ingredients in the future if possible. That be great.
The only negative is their pricing for Active Ingredients! Quite steep for very small amount. I would have given 5 stars had the price been more competitive but quality of ingredients are great. I appreciate that they provide expiring dates on their ingredients!
1 agosto 2024
Non scritta su invito
Risposta di Aromantic Ltd
Thank you for sharing your feedback and for your kind words about our service and the quality of our ingredients. We’re delighted to hear that you’re pleased with our products, especially our Active Ingredients and speedy delivery!
Regarding the pricing of our Active Ingredients, we truly understand your concern. One of the challenges we face in offering hard-to-find and specialised ingredients is that, due to their niche nature, they often have a lower demand. This means we sometimes need to order these ingredients in smaller volumes from our suppliers and producers. Unfortunately, purchasing in smaller quantities typically results in higher costs per unit, which does impact the price we must pass on to our customers.
However, we remain committed to providing only the highest quality ingredients, as we believe this is crucial to achieving the best results in your formulations. We always strive to find a balance between offering competitive prices and maintaining the exceptional quality that our customers expect.
We genuinely appreciate your understanding and your feedback. Your suggestion about expanding our range of Active Ingredients is something we will certainly consider as we continue to grow our offerings. It's feedback like yours that helps us to improve and better serve our customers.
Thank you once again for your review and for choosing Aromantic. We look forward to continuing to provide you with the high-quality products and service you’ve come to expect from us.
Best regards,
Benjamin Borseth
Aromantic Ltd
The efficiency with which you dispatch…
The efficiency with which you dispatch items, the swiftness of communication and quality of the item. It is helpful for a tiny business like mine to get the special offers as my budget is so small! I do get disappointed when the ingredients are out of stock as that can be stressful when my stock is low.
26 luglio 2024
Very quick delivery and excellent…
Very quick delivery and excellent products, thank you.
25 luglio 2024
Great customer service
Great customer service, good quality products. Fantastic website describing products and how to use them in the formulation. I like the Aromantic sample of recipes and blends.
24 giugno 2024
Risposta di Aromantic Ltd
Thank you for taking the time to review us. We appreciate it.
Best regards,
Benjamin Borseth
Aromantic Ltd
This company is an absolute rip off
This company is an absolute rip off. They have been ripping of their customers for years don’t know how they have stayed in business.
Here is an example … tried to purchase two ingredients both on sale the total for both items was £4.06. However by the time u get to checkout the final cost was £10.50. How does this company get away with such daylight robbery. Bought from them a while back and was angered by the same issue. It seems nothing has changed. My advice find another store that doesn’t try to rip you off
20 luglio 2024
Non scritta su invito
Risposta di Aromantic Ltd
Dear Customer,
Thank you for taking the time to leave your feedback. We are genuinely sorry to hear about your frustration and would like to address your concerns directly.
Firstly, regarding your concerns about pricing:
VAT: Our prices are displayed both exclusive and inclusive of VAT on each product page for transparency. However, the cart total is shown exclusive of VAT until you reach the checkout, where the VAT is added. This practice is common for companies serving many business customers.
Postage: We understand the importance of reliable delivery services. This is why we use Royal Mail for our smaller shipments. Although it can be more expensive, we find it ensures that 99%+ of our customers receive their parcels promptly and reliably. We actually undercharge for this service to keep costs manageable for our customers. We have consciously chosen not to use Evri due to the unreliable experiences, such as the one you described in your review about them on Trustpilot.
Shipping Protection Insurance: We offer optional shipping protection starting at £0.75. This ensures that if a parcel goes missing, we can send a replacement immediately without waiting for the courier’s investigation. This option is available to provide peace of mind for our customers.
Business Longevity: We believe our continued success is due to the value and service we provide, as evidenced by the many positive reviews from our satisfied customers. We strive to improve and adapt based on all feedback we receive.
Additionally, we attempted to get further details from you via Trustpilot so we could investigate your concerns thoroughly, but unfortunately, we did not receive a response. We are still very keen to resolve any issues you experienced, so please do reach out to us directly with more information about your specific purchase attempt.
Thank you for bringing this to our attention. We hope to serve you better in the future.
Best regards,
Benjamin Borseth
Aromantic Ltd
Risposta di Aromantic Ltd
Thank you for taking the time to review us. We appreciate it.
Best regards,
Benjamin Borseth
Aromantic Ltd
Aromantic are always good !
24 giugno 2024
Risposta di Aromantic Ltd
Thank you for taking the time to review us. We appreciate it.
Best regards,
Benjamin Borseth
Aromantic Ltd
A wide range of good quality products…
A wide range of good quality products all with detailed information and direction on how to use them. I love the recipes available and have already tried a few. The best thing though by far is the excellent customer service they provide. I've called several times now when I needed some advice or a recommendation and have found them to be very helpful. It's nice dealing with people who are both knowledgeable and who care about their customers.
13 giugno 2024
Non scritta su invito
Risposta di Aromantic Ltd
Thank you for taking the time to review us. We appreciate it.
Best regards,
Benjamin Borseth
Aromantic Ltd
Aromantic has been a great inspiration…
Aromantic has been a great inspiration for the creation of many products, they always know what is new and is the best place to purchase thing in smaller ammounts when formulating. My brand has grown but I still regulary go back to Aromantic for a few things and to see what they are up to. The speed of service is also excellent!
28 maggio 2024
Risposta di Aromantic Ltd
Thank you for taking the time to review us. We appreciate it.
Best regards,
Benjamin Borseth
Aromantic Ltd
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