https://aromadonna.com/ Recensioni 

134
TrustScore 2 su 5

1,8

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Valutata 1 stelle su 5

Complete scam artists. Paid for a mystery pallet and recieved a packet worth nothing. Offered a 10% refund. They are ripping people off. Have reported to authorities and emailed many media platforms... Leggi di più

Valutata 1 stelle su 5

Our sink took months to be delivered, it was so late that it missed the deadline we had with the plumber, so we had to buy another sink instead. Once the Aromadonna sink finally arrived, I organised a... Leggi di più

Valutata 4 stelle su 5

Hi despite everyones reviews we have had a nice experience with this company. We did not get the product we ordered however after exchanging some email the company did contact me and DID REFUND m... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Order #6516 dispatch/delivery time exceeded Hi, I have ordered a Devanti 4L airfryer on 12 December but haven't received any update of dispatch nor any tracking number. I have tried to contact aro... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Fornitore di sapori, fragranze e aromi

Scritti dall'azienda

Australia's Premier Online Perfume, Cologne, & Miscellaneous Store.


Informazioni di contatto

1,8

Scarso

TrustScore 2 su 5

134 recensioni

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1,8

Tutte le recensioni

(134)

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Valutata 1 stelle su 5

BEACH TENT PURCHASE, WHAT A JOKE!!

I bought a beach tent and at time of purchase was not told they did not have it in stock. Months went by and when I contacted them they said they were expecting the tents in in about two-three months. As it was still in the winter months I said I would wait. Eventually, after the period they said the tents would arrive, I kept contacting them and they admitted it had not arrived so I asked for a refund. I received an email saying funds would go into my account within two-five working days. I could never find the refund and have written many, many emails, all to no avail, asking for specific details as to when and which account they placed the refund. No response.

So to anyone interested in buying a product from this company, I would suggest you buy elsewhere. Unless they prove to me they deposited my missing refund, I can only assume they have stolen my money. It appears they are a dodgy business best avoided.

Debra

15 novembre 2021
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Risposta di https://aromadonna.com/

Hi Debra!

We are so sorry for your poor experience.

The stock of some items are volatile at the moment, we are certainly eager to ensure you are refunded.

Can you please reach out via our contact form so we can look into this for you? If you have already contacted us, this issue should be resolved very soon.

Thank you.

Valutata 5 stelle su 5

High quality

Top notch fragrances at affordable prices

31 ottobre 2021
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Risposta di https://aromadonna.com/

Hi Dayna!

Thank you for your kind feedback :)

Valutata 1 stelle su 5

Absolutely aweful service. COMPLETE SCAM!

Absolutely aweful service! I ordered a portable washing machine in August, and after a month I requested a refund as they never told me the machines were on back order. Only now to be October and I still have not received my refund. This website is an absolute scam, they will gladly steal hard earned money from people who are already struggling.

26 ottobre 2021
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Risposta di https://aromadonna.com/

Hi Katie!

We can assure you that we are not a scam, and we are truly sorry for the poor service you have received.

Can you please reach out to us via our contact form? We are eager to resolve this for you ASAP.

Thank you.

Valutata 1 stelle su 5

I ordered a rug on the 20th of…

I ordered a rug on the 20th of September and it's now the 14th of October and they still have told me through email what's happening they can take your money but they can't tell you when or if you will receive it this company should be removed from zip pay and any other payment format it has im telling you do not buy from them

14 ottobre 2021
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Risposta di https://aromadonna.com/

Hi!

We are very sorry for the inconvenience you have experienced.

As I'm sure you are aware, Australia is experiencing many delays both for businesses, and couriers.

Please allow approximately 2 business days for a response via our website contact form, and we will certainly assist you further.

Thank you!

Valutata 2 stelle su 5

Ordered a fridge for an upcoming trip…

Ordered a fridge for an upcoming trip and it said that it would come within 2-5 business days and I haven’t received any dispatch email almost 2 weeks later. I have tried to contact and have had no response! I’m not even sure if this website is legit. The phone number goes straight through and I am very disappointed by this.

13 ottobre 2021
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Risposta di https://aromadonna.com/

Hi Harry!

We are experiencing some delays due to the current climate, as well as an increased volume in orders and calls, please reach out via our website contact form for a response within 1 - 2 business days.

Thank you so much!

Valutata 1 stelle su 5

I ordered a cabinet fee days ago

I ordered a cabinet fee days ago. My order number is #5058 . I haven’t got any confirmation email from them i send them money in there bank account.
I emailed them still no answer the phone number is wrong also.
Please give me my money back its very hard to earn money its $236 i paid for cabinet . 😭

2 ottobre 2021
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Risposta di https://aromadonna.com/

Hi Umul!

We are very sorry for the inconvenience you have experienced.

As I'm sure you are aware, Australia is experiencing many delays both for businesses, and couriers, stemming from recurring lockdowns and restrictions.

Please allow approximately 2 business days for a response via our website contact form, and we will certainly assist you further.

Thank you!

Valutata 1 stelle su 5

Order #4851 Ordered for my mum and she…

Order #4851 Ordered for my mum and she hasn't received her product which was ordered the 14th sept.. I have done a few online orders which come from Sydney and Melbourne around the same and have received so to get no shipping noticed is really poor, I want to get the money back please

28 settembre 2021
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Risposta di https://aromadonna.com/

Thank you for getting in touch!

I can confirm that this order has been dispatched, please expect a tracking email from our shipping department.

Please note, transit times are operating slower than usual due to Aus Post, Toll, & Aramax experiencing high delivery volumes.

Valutata 4 stelle su 5

It may not be a scam

Hi
despite everyones reviews we have had a nice experience with this company. We did not get the product we ordered however after exchanging some email the company did contact me and DID REFUND me the whole product amount.
I was quiet rude at first expecting very little but ended up saying thank you and want everyone to know that perhaps the way they speak may have something to do with their no response.

Thank you ARoMadonna for the refund

28 settembre 2021
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Risposta di https://aromadonna.com/

Hi Gabi!

Thank you for your honest & respectful review, we really appreciate it.

Valutata 1 stelle su 5

Distressed.

Order 5009
After placing an order and then reading independent reviews I contacted Aromadonna for a refund. Emails went unanswered. Phone number straight to message bank. My story is the same as all the other people on this web site. $272 debited from my bank account. My bank is unable to retrieve funds. I am so very very upset that this is allowed to continue considering the feedback on line about this so called company. I am a single mother and money does not come easy to me nor do I have disposable income to purchase items that do not exist. Find the compassion and humanity to refund me. Times are tough and bad enough without people doing this. Kicking someone when they are already extremely down.

27 settembre 2021
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Risposta di https://aromadonna.com/

Hi Melinda!

We are very sorry for the inconvenience you have experienced.

As I'm sure you are aware, Australia is experiencing many delays both for businesses, and couriers, stemming from recurring lockdowns and restrictions.

Please allow approximately 2 business days for a response via our website contact form, and we will certainly assist you further.

Thank you!

Valutata 1 stelle su 5

No refund received

Order #4643

I lodged the following report to Scamwatch on 22 Sep 2021:

I purchased an item from their site on a Friday (3rd September) as they were quoting 2-5 days to supply it, by Monday I realized there was no way this could be possible as the item is out of stock everywhere else I looked, including the manufacturers site. I requested a refund, to which they approved, but I haven't yet received the refund as promised.

I paid via Poli internet banking, which I'd never heard of before using this site. This should have been the red flag.

I'm out $222, and keep getting palmed off via email. Avoid this site at all costs!

23 settembre 2021
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Risposta di https://aromadonna.com/

Hi Nick!

We are very sorry for the inconvenience you have experienced.

As I'm sure you are aware, Australia is experiencing many delays both for businesses, and couriers, stemming from recurring lockdowns and restrictions.

Please allow approximately 2 business days for a response via our website, and we will certainly assist you further.

As you paid via Poli, please include your BSB and account number in your email, if you have already emailed us, we will be responding to you shortly.

Thank you!

Valutata 1 stelle su 5

They will take your money.

I did not receive an item or a refund.
I spent $356.

22 settembre 2021
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Risposta di https://aromadonna.com/

Hi Carol!

We are still closely monitoring your case, and we are actively waiting on a response from Openpay merchant support, on why your refund has not been reflecting in your Openpay account, we certainly expected a response from them on 22/09, however, we will follow up again today the 23/09, we would advise you to continue following up with Openpay also, providing them with the evidence, that we have provided you, as they need to resolve this situation, however, to reiterate, we will follow up on this again.

Thank you!

Valutata 1 stelle su 5

This is a scam with fake reviews

This is a scam with fake reviews, and a very dogy website. They did not deliver my products. I have reported in an Australian Goverment's website that is called scamwatch because the company is registered in Australia

They deleted my review in their webpage and you cannont pay with Paypal or credit card at their website.
I checked the ABN and they have changed the name of the company many times. In their Facebook there is not a single comment!!! SCAM!

15 settembre 2021
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Risposta di https://aromadonna.com/

Hi Dulce!

We are very sorry for the inconvenience you have experienced.

We have never once re-named our business, it is perfectly normal for businesses to have numerous trading names for different businesses.

As I'm sure you are aware, Australia is experiencing many delays both for businesses, and couriers, stemming from recurring lockdowns and restrictions.

Please allow approximately 2 business days for a response via our website, and we will certainly assist you further.

Thank you!

Valutata 1 stelle su 5

Scam website!!!

Scam website!!!! Do Not Buy Anything From Aromadonna. I got the similar story of no longer in stock and on back order so I opted for the refund. It’s been over a month with multiple emails sent from my behalf and barely a response back and definitely no refund.

Order number 3185!!!

Happy to keep the bad honest reviews coming if I do not receive the refund.

13 settembre 2021
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Risposta di https://aromadonna.com/

Hi Sarah!

We are very sorry for the inconvenience you have experienced.

As I'm sure you are aware, Australia is experiencing many delays both for businesses, and couriers, stemming from recurring lockdowns and restrictions.

Please allow approximately 2 business days for a response via our website, and we will certainly assist you further.

Thank you!

Valutata 1 stelle su 5

Not happy!

Not happy!!
Can’t seem to get a reply through email and the phone number listed on the Australian website goes to a full voicemail inbox… I hope this is not a scam site, the promised delivery time has definitely not been met, given the surge in online shopping delays are expected but I do at the minimum want some kind of communication..
Order# 4447 are these order numbers even real?

6 settembre 2021
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Risposta di https://aromadonna.com/

Hi David!

We are very sorry for the inconvenience you have experienced.

As I'm sure you are aware, Australia is experiencing many delays both for businesses, and couriers, stemming from recurring lockdowns and restrictions.

Please allow approximately 2 business days for a response via our website, and we will certainly assist you further.

Thank you!

Valutata 1 stelle su 5

Have purchased a heater from Australia…

Have purchased a heater from Australia Aromadonna Site and paid for. Website states 3-5 business days for dispatch, no contact from seller for receipt confirmation or delivery update even after 5 days. Have requested refund. Awaiting reply and funds. Hoping this transaction reversal goes smoothly. Buyer BEWARE everyone.

5 settembre 2021
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Risposta di https://aromadonna.com/

Hi Natasha!

We are very sorry for the inconvenience you have experienced.

As I'm sure you are aware, Australia is experiencing many delays both for businesses, and couriers, stemming from recurring lockdowns and restrictions.

Please allow approximately 2 business days for a response via our website, and we will certainly assist you further.

Thank you!

Valutata 1 stelle su 5

DO NOT purchase from this site

I am from Australia and I recently attempted to purchase a portable washer from this company. When I purchased, I was told I would receive shipping confirmation shortly (2-5 days) .However, I never received any confirmation. I sent in a message to the company and they told me my item was unavailable and that I could request a refund. I requested a refund on the 10th of August and on the 13th they told me my refund would be processed in 2-5 days. I have since heard nothing and there has been no refund and it is the 22nd. This company should not be allowed to advertise stock they do not have, and should refund customers when it is due.

DO NOT purchase from this site. You may not get the product you paid for and will have to chase them up just to get a refund.

If any representative of the company sees this, my order number was 3717. Please process my refund immediately or I will take further action.

22 agosto 2021
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Risposta di https://aromadonna.com/

Hi Chloe!

We are very sorry for your experience.

We are experiencing a surge in online sales due to COVID, as well as volatile stock on some select items also due to COVID.

We are very sorry if our communication through your purchasing experience was below satisfactory.

It appears one of our colleagues has since processed your refund.

Thank you, and we send our best regards.

Valutata 1 stelle su 5

DO NOT BUY FROM HERE!!!!! Scammers!!!!

DO NOT BUY FROM HERE!!!!!
THIS COMPANY IS A COMPLETE SCAM!!!
I am from australia and I have only recently done some digging and this company are not legitimate in any way-
they are scammers and don't have any of the products they have as available to buy.
All their reviews are fake too!

I ordered something over 2 weeks ago have sent MULTIPLE emails and NOTHING. their order placed email said 2-5 business days and its been over 10 business days and NOTHING!

I request a FULL refund Aroma Donna!!!!!
You wont reply to my email so I'm giving you a 1 star on every single review platform I can about you.
ORDER NUMER:#3447

2 agosto 2021
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Risposta di https://aromadonna.com/

Hi Jessi!

We are very sorry to hear that you have had a poor experience shopping with Aromadonna.

To address your concerns, we are not scammers, our reviews are not fake, and we have been in business since early 2019, and we have been growing rapidly since.

Our products are in stock, however, some inventory levels are increasingly volatile, this is a result of the COVID-19 pandemic, creating a surge of new online shoppers, and customers increasingly reliant on online shopping, we are doing our absolute best to update stock accordingly with our supply chain to stay transparent with our customers, however, we are certainly not perfect, as I'm sure you can understand, many businesses are being affected directly and indirectly by the COVID-19 pandemic to this day.

In regards to your refund, it appears your funds have been reimbursed in full.

We wish you a happy rest of the week, should you have any further queries, please do not hesitate to complete the contact form on our website.

Thank you!

Valutata 5 stelle su 5

I have ordered a large selection of…

I have ordered a large selection of fragrances from this company. Ordering to receiving is very quick and on point. I enjoy the feedback when asked about certain fragrances. I am waiting on a few more fragrances to be restocked and will give another review .

14 luglio 2021
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Risposta di https://aromadonna.com/

Kevin,

We really appreciate your loyalty and repeated business!

Valutata 5 stelle su 5

Amazing service.

Amazing service.. Great perfumes!

13 luglio 2021
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Risposta di https://aromadonna.com/

JoAnn,

Thank you so much for your kind feedback and repeated orders.

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