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ARK Grading is one of the UK's leading middleman services for PSA Grading. Official approved partner to PSA & Goldin. Online seller/storefront for Graded Cards, Single Cards & Sealed TCG & Sports product.
Regno Unito
AVOID!
I sent off my card to them for grading in January, their website says it can take up to 8 weeks to get it back… we are now in the last week of May and I’ve still not had it back, their tracker never updates, you message them for answers your emails are ignored! They are absolute thieves! I’m now going to trading standards about them and going to try and get money back and money for the card they have clearly stolen!
Hidden costs, tracker didn’t work, emails went ignored. Will go with a different middleman or submit direct next time.
First time using ArkGrading. Couldn’t be happier with the service. Easy to follow instructions, Good communication and love the tracker to see the stages at PSA.. I had a few questions, so I asked via Facebook and received a response within 10 minutes on a Sunday! To top off the great service, my card got a 10!
Purchased their website but realised seconds after that it was for the wrong item.
I contacted them instantly and was told that I'd have to pay a 2.5% fee to cancel.
I then disputed this with Paypal, I spent £1150 and was told that I'd receive a full refund when I checked a week later, I saw that I had been refunded £1050. It was lucky that I saw this and then decided that I would raise a dispute with Amex, my PayPal dispute was cancelled because of this but the staff at Ark Grading were rude and abusive. Saying that I had scammed them when in truth they had scammed me £100... the irony. Maybe they didn't understand the process of chargebacks, I would recommend learning about this before abusing your next customer. I will not be using your services again and would advise others to shop elsewhere.
Purchased their website but realised seconds after that it was for the wrong item.
I contacted them instantly and was told that I'd have to pay a 2.5% fee to cancel.
I then disputed this with Paypal, I spent £1150 and was told that I'd receive a full refund, when I checked a week later, I saw that I had been refunded £1050. It was lucky that I saw this and then decided that I would raise a dispute with Amex, my PayPal dispute was cancelled because of this but the staff at Ark Grading were rude and abusive. Saying that I had scammed them when in truth they had scammed me £100. Maybe they didn't understand the process of chargebacks, I would recommend learning about this before abusing your next customer. I will not be using your services again and would advise others to shop elsewhere.
Risposta di ARK Grading
Good afternoon Lawrence,
Thanks for taking the time to leave a review. To give context to your complaint, you immediately requested a cancellation of your order, we replied to your cancellation request within 10 minutes to advise you of our cancellation terms, as per our website; for orders cancelled which have not been dispatched, we reserve the right to charge a 2.5% fee to cover the fees incurred when payment is taken. We requested you confirm your acceptance of these terms by return email, we received no response from you, and instead you opened a dispute with PayPal directly, your PayPal dispute was for an amount of £1050, and we could only refund the amount requested on the dispute, however you made no further attempt to contact us. We then processed the refund through PayPal as requested on the same day it was opened, and then at a later date you processed a chargeback through your credit card. We would've been happy to resolve any queries on the spot had you made contact directly with us rather than going through PayPal and processing chargebacks.
Fantastic, transparent and professional service. Best grading service in the UK by some distance.
I've used Ark Grading many times over past year, always a professional service. Any enquiries are answered quickly, and the graded cards are delivered in a safe a protected way.
Amazing faultless service.
Always happy to help answer any questions and kept up-to-date with the tracker.
After meeting these guys in person at a few card shows i couldn't trust my cards with anyone else.
Thanks again guys for always keeping my cards safe and returning them to me graded 👌
My first time grading was this year through ArkGrading I was guided professionally through the process and was kept up to date of which stages my card were in. All cards were received back quickly in secure and safe packaging. I will find myself using ArkGrading for all my future grading.
Having used Ark Grading on two occasions now I can safely say they are the most reliable, approachable and efficient middleman service in the UK.
The website is slick, easy to follow and contains all the information needed.
The middleman process from start to finish is painless and the website tracker is regularly updated to keep customers informed.
On top of this, they are highly responsive to questions via their social media accounts and emails. Providing peace of mind from start to finish.
I plan to use Ark for all my grading needs going forward and I would recommend anyone else to do the same!
ARK are at the center of subbing cards to PSA, I trust them fully. Very professional service. So easy to get a hold of and proactive about any problems that they are able to sort.
You cards are in very safe hands if you send with ARK. I've used them multiple times and I'd use them again.
Used these a few times over the past couple months and WOW!!! 100% best middle man service out there. Can message them anytime and within 10minutes you have a reply. Easy to track all submissions!
100% Recommend to anyone and everyone
Perfect service from start to finish,
Communication and handling is unmatched.
Cant fault the guys at ARK. Great communication from dropping off my cards to them returning. Always super fast to respond to any questions regarding the subs. Updated tracking throughout. Ive tried several middleman companies and these are 100% my new go to.
The team behind ARK are super helpful with any grading queries and kept me up to date with the grading process by their in house order tracker.
Faultless service, thanks again!
Fantastic service and easily the best middleman service in the Uk. Was kept updated throughout the process and even have their own tracker on website. Highly recommend!
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