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👜✨ Arce Carry - Where Elegance Meets Functionality! Discover a selection of bags crafted with sophistication and practicality, making fashion an effortless addition to your daily life. Premium Craftsmanship | Exclusive Designs | Worldwide Trends 🌍 💡 Elevate your style with Arce Carry – where elegance and utility blend seamlessly. 🔗
4523 Great Oak Drive, 29418, North Charleston, Stati Uniti
3,5
8 recensioni
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Chanel sneakers that I bought four pairs… They ran a size smaller than real Chanel sneakers… I hadn’t even worn them and he would not return them for the right size… Cynthia Maloney
It was smooth. My concerns were answered immediately. I love my Gayard cross body handbags.
Risposta di Arcecarry | Vira Luxury
Thank you for taking the time to share your review with us.
We are delighted to hear that you had such a positive experience shopping with us. Your kind words truly mean a lot, and we’re thrilled that you’re satisfied with your recent purchase.
Your feedback motivates us to continue providing the best possible service, and we look forward to welcoming you back for another exceptional shopping experience in the future.
Thank you again for your support!
Best regards,
The Arce Carry Team
Very Shady. Ordered a bag. I paid in full and was told the bag would take 3-5 days to process. Followed up on 3rd day was told wasn't ready. Followed up on the 6th day, was told bag was ready and I would receive video of the product to be confirmed before shipment. Did not receive video.
Followed up again the next day, was told they are off on Sunday. Followed up again the next day, was told a video will be sent out later. Did not receive anything again.
I do not mind slight delays caused by the holiday seasons but do not lie to your customers again and again. At this point, I doubt if they ever had the product at all.
I asked for a refund and they responded asking me to wait give them until tomorrow to produce a video...
Shady website filled with AI pictures. I should have known better. Order at your own risk.
Edit: I asked for an immediate refund when you failed to produce a video after multiple delays/communications. You refused to refund and asked for more days and promised to refund only if you fail again. NO!
At this point you were WAY PAST the promised processing timeline and have told me many lies. I gave you plenty of extra days and chances to make it right. You ultimately failed to produce any proof you had the product, and I had to block you and ask for a charge back. I NEVER received the proof of the product. I have had enough of the lies and refused to engage at that point.
To all potential consumers: I am editing my response here because I do not want other consumers to have to go through what I did. The stress, the worry, the lies, and the sleeplessness are NOT worth it. They even reprimanded me when I expressed my frustration. There are so many honest sellers out there. Look for those! If they send you this trustpilot page as proof of legitimacy, notice how all the reviews are from late december? And they claim they have ordered multiple times? They even attempted to silence me by flagging my review as defamatory. Luckily Trustpilot ruled against them and reinstated my review. Google their company address! It is a random house in South Carolina.
I will not engage further because I want to move on from this negative experience. But I really hope my review save some of you the headache and stress. Nobody deserves that.
Risposta di Arcecarry | Vira Luxury
Dear Franco,
We take all feedback seriously, and while we strive for excellence, we must address inaccuracies in your review for the sake of transparency.
1. Delays and Communication:
Yes, there was a delay in providing the video of your bag. This was due to high seasonal demand and the end-of-year closure for many factories, which we transparently communicated during our interactions. Delays do not equal dishonesty. At no point was your order neglected, nor were you misled.
2. Transparency:
You claim we do not have the product, yet we provided a video of the exact bag upon your request before shipping. This video was sent on time as per our revised timeline, and it clearly displayed the item you ordered. However, instead of responding to confirm or provide feedback, you blocked our communication channels, leaving us unable to proceed with shipping.
3. Refund Issued:
Despite fulfilling our obligations to process and confirm your order, we honored your refund request without hesitation. We canceled your order as you stopped communicating and refused to proceed further.
4. Business Integrity:
We are proud to serve thousands of satisfied customers globally who appreciate our transparency, professionalism, and quality. It is disheartening to see baseless accusations of being “shady” when your refund was processed promptly and the video evidence of your order was provided.
5. Trust Pilot Review:
While reviews are important for businesses, they should be fair and truthful. Your review disregards the steps we took to resolve your concerns and reflects personal frustration rather than factual representation.
To our future customers: We are a legitimate and trustworthy business committed to quality and customer satisfaction. This review does not reflect the standard experience of our valued clients.
Franco, should you wish to re-engage with us, our support team remains available to clarify any lingering concerns.
Sincerely,
Emily
Arce Carry Support Team
Very kind and patient. Everything of the most beautiful quality. Have now purchased multiple items. Thank you!
Risposta di Arcecarry | Vira Luxury
Thank you for taking the time to share your review with us.
We are delighted to hear that you had such a positive experience shopping with us. Your kind words truly mean a lot, and we’re thrilled that you’re satisfied with your recent purchase.
Your feedback motivates us to continue providing the best possible service, and we look forward to welcoming you back for another exceptional shopping experience in the future.
Thank you again for your support!
Best regards,
The Arce Carry Team
The Goyard Blue Cross Body bag i ordered was missing some orange insert under flap
Take a look how you advertised it
Risposta di Arcecarry | Vira Luxury
Thank you for taking the time to share your review with us.
The orange visible below the blue flap of the bag is a secondary protective layer, such as a mesh or cardboard, added for safeguarding the bag during storage or shipping. It serves a temporary purpose to prevent damage, maintain shape, or protect the material underneath during transit. It is common for premium or delicate items like bags to include such protective inserts. It is not part of the bag.
Your feedback motivates us to continue providing the best possible service, and we look forward to welcoming you back for another exceptional shopping experience in the future.
Thank you again for your support!
Best regards,
The Arce Carry Team
Risposta di Arcecarry | Vira Luxury
Thank you for taking the time to share your review with us.
We are delighted to hear that you had such a positive experience shopping with us. Your kind words truly mean a lot, and we’re thrilled that you’re satisfied with your recent purchase.
Your feedback motivates us to continue providing the best possible service, and we look forward to welcoming you back for another exceptional shopping experience in the future.
Thank you again for your support!
Best regards,
The Arce Carry Team
Risposta di Arcecarry | Vira Luxury
Thank you for taking the time to share your review with us.
We are delighted to hear that you had such a positive experience shopping with us. Your kind words truly mean a lot, and we’re thrilled that you’re satisfied with your recent purchase.
Your feedback motivates us to continue providing the best possible service, and we look forward to welcoming you back for another exceptional shopping experience in the future.
Thank you again for your support!
Best regards,
The Arce Carry Team
I have purchased 8 items total in last month. Very impressed with customer service, follow through and mostly, merchandise is of best quality, packaging and shipping. It makes gift giving easy for a fourth of the price!
Risposta di Arcecarry | Vira Luxury
Thank you for taking the time to share your review with us.
We are delighted to hear that you had such a positive experience shopping with us. Your kind words truly mean a lot, and we’re thrilled that you’re satisfied with your recent purchase.
Your feedback motivates us to continue providing the best possible service, and we look forward to welcoming you back for another exceptional shopping experience in the future.
Thank you again for your support!
Best regards,
The Arce Carry Team
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