AquaCave Recensioni 65

TrustScore 3 su 5

2,8

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Ordered the Max Nano G2 XL in black because it still had the memorial day sale on it even after the holiday passed. Ordered last Friday and had it delivered to my door intact yesterday. 6 days from or... Leggi di più

Valutata 1 stelle su 5

Buyers beware. ..NO, BUYERS RUN AWAY....FAR AND FAST! Ordered a 250 upgrade kit for my sump on June 28th 2025 and even paid for their expedited shipping. Paid and 1st red flag was not recieving orde... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

I paid $9.99 for Premium Shipping (1–4 days) and they instead shipped using the slowest and cheapest UPS option that hands off to USPS: UPS Ground Saver (2-7 days). They ignored all 3 of my emails a... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

This review is for Aquacave itself, the experience is one you would expect of a good online retailer. The product was packed appropriately and wash shipped in a timely manor. The product is a five sta... Leggi di più

Dettagli dell'azienda

  1. Animali

Informazioni fornite da varie fonti esterne

Your complete source of Premium Aquarium Supplies, Saltwater Reef Aquarium, Planted Aquariums, LED Lighting, Protein Skimmers, RO/DI Systems, Dosing Pumps, Aquarium Heaters, Water Chillers, UV Sterilizers, Aquarium Filters, Aquarium Controllers, Water ...


Informazioni di contatto

2,8

Nella media

TrustScore 3 su 5

65 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

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Valutata 5 stelle su 5

Ordered the Max Nano G2 XL in black…

Ordered the Max Nano G2 XL in black because it still had the memorial day sale on it even after the holiday passed. Ordered last Friday and had it delivered to my door intact yesterday. 6 days from order to delivery. Thank you AquaCave 😁

12 giugno 2026
Non scritta su invito
Valutata 1 stelle su 5

Dishonest Company - Shop elsewhere

I paid $9.99 for Premium Shipping (1–4 days) and they instead shipped using the slowest and cheapest UPS option that hands off to USPS: UPS Ground Saver (2-7 days). They ignored all 3 of my emails and pocketed the money.
UPDATE: They did finally respond to my email and basically said they didn't understand my concern since it arrived within 4 days. I explained that they purchased the 2-7 day service rather than the expedited that I paid for and that is dishonest. They did not respond.
Their shipping policy page states "Most orders are shipped within 24-48 hours via UPS or USPS." So how was my order expedited? My order arrived at the same time it would have had I paid for the 2-7 day label. So why did I pay more? Nowhere does it say that orders with "Premium Shipping (1–4 days)" push everyone else's order later. That isn't really a fair practice either.

21 maggio 2026
Non scritta su invito
Logo di AquaCave

Risposta di AquaCave

Gloria,
You place your order on Monday evening after we close for the day. It was shipped on Tuesday and delivered on Friday, which is within 3 business days. The cost of shipping this order was $11.79, so there was nothing left for us to pocket from the $9.99 you paid.
To clarify our Premium Shipping service, it ensures that the order is processed and shipped ahead of standard orders and delivered within 1-4 business days. It does not specify which shipping method is utilised.

Team, Aquacave.com

Valutata 1 stelle su 5

scammers! run away! there are legit sellers out there, not this one

this company tried to charge me almost 200 dollars for shipping one aquarium blade (which costs 10 dollars)! for that price i could have shipped a whole whale! scammers! stay away from these people!!!

1 marzo 2026
Non scritta su invito
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Risposta di AquaCave

Fabio, Thank you for your feedback. Unfortunately, shipping costs to Europe can be expensive, and we have no control over them.

Team, AquaCave

Valutata 1 stelle su 5

This company is the worst company I’ve…

This company is the worst company I’ve ever dealt with they are not good to their customers I purchased copper power 1 gallon and the medication was not good like if it was expired and when I asked for a refund Albert Andrasz said that they were not responsible for the product’s defects that’s absurd never in my life has a company told me that before please be careful when buying from this store they won’t do right by their customers.

8 agosto 2025
Non scritta su invito
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Risposta di AquaCave

Hello,
The product worked properly since you recorded the proper copper level in your tank (2.5ppm). There are a lot of other variables that will affect the performance of the medicine, including the type of infection and possible misdiagnosis.
Unfortunately, we are unable to guarantee the cure-all results.

Valutata 1 stelle su 5

Buyers beware

Buyers beware. ..NO, BUYERS RUN AWAY....FAR AND FAST! Ordered a 250 upgrade kit for my sump on June 28th 2025 and even paid for their expedited shipping. Paid and 1st red flag was not recieving order confirmation...started calling and emailing immediately. Within a week this clown show ignored 15 phone calls and 3 emails. Finally had bank reverse charge and now it will be my life ambition to warn others of this shady organization...read their reviews, this is a ongoing problem with this organization...thieves

6 luglio 2025
Non scritta su invito
Logo di AquaCave

Risposta di AquaCave

Richard,
I'm showing that your order was shipped on 06/30/25 (Monday) and delivered on 07/05/25 (Saturday). It took an extra day due to the holiday. A copy of your invoice and the tracking number were sent to the email you provided with your order. Please check your spam folder.
We were closed from 07/02-07/04/25 to celebrate the 4th of July, so we had no access to the emails, but we do not have any message from you regarding this order.
Let me know if we can be of further assistance.

Albert Andrasz
www.aquacave.com

Valutata 1 stelle su 5

Please be aware. Aquacave looks like a professional company bit it is not. They take your money but when your shipment does not reach you they wash their hands and do not even bother to reply you inqu

Please be aware. Aquacave looks like a professional company bit it is not. They take your money but when your shipment does not reach you they wash their hands and do not even bother to reply you inquiry emails. Please stay away ans buy on amazon or bulkrwefsupply.

1 aprile 2025
Non scritta su invito
Logo di AquaCave

Risposta di AquaCave

Emmanuel,
Thank you for your feedback. Please note that we contacted the shipping company and they confirmed that the package was delivered to the correct address.

Valutata 3 stelle su 5

I tried to give an honest review of a…

I tried to give an honest review of a product I bought- and it seems that since I did not rate it '5-stars' (I gave it '3-stars') -review didn't get posted. Looked at other items - and this fact seems to be true. Buyer should check other sources for product feedback before buying here!

13 febbraio 2024
Non scritta su invito

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