I recently had a service visit from Aptive, and I am very happy with the experience. My technician was incredibly thorough, focusing on seasonal pests like ants, spiders, and silverfish. They to... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Great tech , fulfilled all of the house needs . Rodney called prior to leaving to make sure all of the problem areas of our house were covered. He went above and beyond for us, covering our septic tan... Leggi di più
L'azienda ha risposto
Aptive Pest Control sends the same technician every time for my service. He knows me by name, knows his way around and thoroughly makes sure every single need is met. Incredible way to take care of... Leggi di più
L'azienda ha risposto
Paul was great and did the service. Only minus I will give is the aptive online portal. I have to call reschedule all the time. I requested the agent that I need the service quaterly but still th... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Aptive Pest Control in Austin, TX provides trusted residential pest control services tailored to homes throughout Travis County and the greater Austin area. Our local team helps protect against pests like ants, spiders, cockroaches, mosquitoes, rodents, and more with customized treatment plans built around your needs. We’re committed to delivering effective solutions and dependable service backed by local expertise. Serving Austin and surrounding communities, Aptive Pest Control is here to help you maintain a more comfortable and protected home. Contact us today for a quote and choose the pest control plan that fits your needs.
Welcome to Aptive Pest Control
Scritti dall'azienda
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Informazioni di contatto
7801 North Lamar, Suite E182, 78752, Austin, TX, Stati Uniti
- 15127102494
We overthink pests so you don't have to.
4,5
Eccellente
201 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Aptive Pest Control - Austin
Hi Ferne,
Thank you for sharing your feedback! We’re glad to hear that you found our service good and our team polite. At Aptive, we strive to provide not only effective pest control but also a friendly, professional experience every time we visit. If there’s anything we can do to make your next service even better, please don’t hesitate to let us know, we truly appreciate you being part of the Aptive neighborhood and look forward to serving you again.
-Jasmine
Bad customer service
I have been a costumer for years and I was very disappointed on how my last visit was treated. The technician assigned to my house sent me a message early in the morning to notify me that he had the wrong address and needed to call the office to send another person. I called to office to verify if they could give an estimate time since I asked for the morning off from work and I needed inside service. The lady than answered the phone could not find my information on the data base. I keep repeating, can you find my name?, she insisted that I needed to look or bring any piece of mail with my address to make sure I was reading it correctly.... Really??? I have lived in this address for 30 years; besides, you have gone to service my house all these years. Honestly, I was so frustrated with the lady that I hanged up. I called my job to let them know I was taking the rest of the day off since I did not know if someone was coming or not. Finally, I got a message from another technician around 3 PM to let me know he was on his way. I never got a call from the office to apologize. Since I am not able to get a good customer service on the phone, my next step is to stop by your office to cancel my membership.
13 agosto 2025
Risposta di Aptive Pest Control - Austin
Hi Jesus,
Thank you for being a loyal Aptive customer over the years and for sharing your honest feedback. It’s upsetting to hear about the frustration you experienced during your last service visit. After so many years of trusting us with your home, you deserve a service that’s reliable, coordinated, and respectful of your time.
The confusion with your appointment and the difficulty you had when calling our office are unacceptable. You should never be questioned about your own address, especially when we’ve serviced your home for years. Missing communication, long delays, and the lack of follow-up are far from the standard we set for our customers.
We’d like to review your account personally, ensure this situation is addressed with our team, and restore the level of service you’ve come to expect from Aptive. If you’d like to go into further detail, please don’t hesitate to reach out to us at socialmedia@goaptive.com. Your time and trust matter to us, and we want to do everything we can to make this right before you consider canceling.
Thank you again for being part of the Aptive neighborhood.
-Jasmine
Risposta di Aptive Pest Control - Austin
Hi Enrique,
Thank you for sharing your feedback! We’re glad to hear that your yard was thoroughly covered and that you’re happy with the service. At Aptive, we take pride in providing detailed, effective pest protection for every home in our neighborhood. We truly appreciate having you as part of the Aptive neighborhood and look forward to continuing to keep your home and yard protected.
-Jasmine
flea extermination
Flea extermination process was totally ineffective and did nothing ti solve our problem!
19 agosto 2025
Risposta di Aptive Pest Control - Austin
Hi Clarence,
Thank you for sharing your experience with us. I’m really sorry to hear that the flea treatment didn’t resolve the problem, this isn’t the result we expect for our customers. At Aptive, we take situations like this seriously and want to make it right.
Fleas can be particularly persistent, and sometimes it takes a targeted follow-up to fully eliminate them. We’d like the opportunity to reassess your home, adjust our approach if needed, and provide additional service to ensure the issue is properly addressed. Please reach out to us at socialmedia@goaptive.com so we can review your account and get this scheduled as quickly as possible. We truly value having you in the Aptive neighborhood and want to earn back your confidence.
-Jasmine
Risposta di Aptive Pest Control - Austin
Hi Jackie,
Thank you for sharing your feedback! We’re thrilled to hear that our team has been informative and that you’re now seeing great results with no more bugs. At Aptive, we take pride in providing thorough, effective pest protection and making sure our customers feel confident and informed every step of the way. We truly appreciate having you in the Aptive neighborhood and look forward to continuing to keep your home protected.
-Jasmine
No appointment window
I really don’t like sitting here waiting all day for you to show up. At the very least a morning/afternoon window should be given in preferably two hours. Notice would be ideal.
12 agosto 2025
Risposta di Aptive Pest Control - Austin
Hi Jim,
Thank you for sharing your feedback. We sincerely apologize for the frustration caused by having to wait for your service. At Aptive, we understand how inconvenient long waits can be, and we want to provide the best possible experience for our customers. While we are only able to offer a 4-hour service window at this time, we appreciate your input and will share it with our team to explore ways we can improve communication and notice before arrival. Your feedback helps us ensure future visits are smoother and more convenient.
-Jasmine
Good techs
The staff is always friendly and helpful. They always act kindly and professionally.
12 agosto 2025
Risposta di Aptive Pest Control - Austin
Hi there,
Thank you for taking the time to share your experience! We’re thrilled to hear that our staff consistently provides friendly, helpful, and professional service. At Aptive, we strive to ensure every interaction is positive while delivering effective pest protection for your home.
We truly appreciate you choosing Aptive and look forward to continuing to serve you.
-Jasmine
Very professional.
14 agosto 2025
Risposta di Aptive Pest Control - Austin
Hi Walter & Debbie,
Thank you for taking the time to share your feedback. We’re glad to hear that your experience with our team was professional. At Aptive, we take pride in providing reliable, thorough, and respectful service for every customer.
We truly appreciate you being part of the Aptive neighborhood and for trusting us with your home.
-Jasmine
Amazing work
Amazing work. Also the reservists I’ve received have been great. Aptive team members are always so pleasant and friendly. Thanks Aptive
6 giugno 2025
Risposta di Aptive Pest Control - Austin
Hi Samantha,
Thank you so much for your kind words. We’re thrilled to hear that our team has been consistently pleasant, friendly, and thorough in their work. At Aptive, we take pride in providing both effective pest control and a positive experience for every customer.
We truly appreciate you being part of the Aptive neighborhood and for trusting us with your home. Your feedback means a lot to our team and motivates us to continue delivering the best service possible.
-Jasmine
Always on time
Always on time, easy to reschedule if needed. techs are friendly, knowledgeable and very thorough, and cost is very affordable.
7 agosto 2025
Risposta di Aptive Pest Control - Austin
Hi Terri,
Thank you for sharing your experience with Aptive! We’re so glad to hear that our team has been punctual, flexible, and thorough, and that you found our service both friendly and affordable. Our goal is to make pest control as seamless and stress-free as possible, and feedback like yours lets us know we’re achieving that. We truly appreciate you being part of the Aptive neighborhood!
-Jasmine
Risposta di Aptive Pest Control - Austin
Hi Cathy,
Thank you for your continued trust in Aptive over the years! We truly appreciate having you as part of our neighborhood and are glad to hear we’ve been able to serve you consistently. If there’s ever anything we can do to support your pest control needs, please do not hesitate to reach out. We’re always here to help.
-Jasmine
Simply Satisfied
Frequency of pest service and helpful communication with friendly technicians before and after service. Pest free! Thanks!
6 agosto 2025
Risposta di Aptive Pest Control - Austin
Hi Denise,
Thank you for sharing your experience! We’re thrilled to hear that our consistent service, helpful communication, and friendly service professionals have made a difference in keeping your home comfortable. At Aptive, we take pride in providing thorough, reliable, and personable service, and feedback like yours lets us know our team is delivering on that commitment.
-Jasmine
Tech did a very thorough job in…
Tech did a very thorough job in treating my property. Tech sent a notice that he was on his way. And made tge effort to check with me before he left.
3 agosto 2025
Risposta di Aptive Pest Control - Austin
Hi Anabel,
Thank you for sharing your positive experience! We’re glad to hear our service professional was thorough in treating your property and communicated clearly by sending a notice and checking in with you before leaving. At Aptive, we’re committed to providing attentive and effective service, and we truly appreciate you being part of the Aptive neighborhood.
-Jasmine
Richard informed me of the plan
Richard informed me of the plan, sent pictures after the treatment. Very thorough work.
2 agosto 2025
Risposta di Aptive Pest Control - Austin
Hi Danice,
Thank you for sharing your positive experience! We’re glad Richard was able to clearly communicate the plan and provide thorough service with helpful pictures after the treatment. At Aptive, we’re committed to delivering detailed, effective pest control and keeping you informed every step of the way. We truly appreciate you being part of the Aptive neighborhood!
-Jasmine
Risposta di Aptive Pest Control - Austin
Hi Marilyn,
Thank you for your feedback! We know how important punctuality is, and we’re glad our team arrived on time for your service. At Aptive, being reliable and respectful of your schedule is a priority. We appreciate you being part of the Aptive neighborhood and look forward to continuing to serve you.
-Jasmine
Poor product quality and customer service response.
Poor product quality.
Poor customer service.
Poor communication regarding issues experienced.
I asked to cancel my service and my request was refused.
I tried to call the senior tech, left a voice mail and didn’t get a call back.
20 luglio 2025
Risposta di Aptive Pest Control - Austin
Hi Sandy,
We’re genuinely sorry to hear about the experience you've had. This isn’t the level of service or communication we strive to deliver at Aptive Environmental, and we completely understand how frustrating this has been for you—from concerns about product effectiveness to the difficulty getting clear support when you needed it most.
No customer should feel ignored or stuck when trying to cancel, and it's concerning to hear your voicemail to the senior service professional went unanswered. We take this feedback seriously, and we want to make things right.
Please reach out to us at socialmedia@goaptive.com so we can personally review your account, address your concerns, and work toward a resolution that reflects the kind of care and service Aptive stands behind.
Thank you for bringing this to our attention—we appreciate the opportunity to improve.
-Jasmine
Consistent service quality over the…
Consistent service quality over the four years I've used them. Even when different staff are involved they all bring the same excellent service.
17 luglio 2025
Risposta di Aptive Pest Control - Austin
Hi William,
Thank you for your loyalty over the past four years and for recognizing the consistent, high-quality service our team strives to provide. We’re proud that, no matter who visits your home, the level of care and professionalism remains the same—that consistency is a cornerstone of the Aptive experience.
We truly appreciate you being part of the Aptive family and look forward to continuing to protect your home with the same dedication for years to come!
-Jasmine
1) A few days in advance
1) A few days in advance, Aptive sends me a text reminder about our appointment.
2) The service professional texts me when he or she is on the way to my house.
3) The treatment works well for our home.
23 luglio 2025
Risposta di Aptive Pest Control - Austin
Hi Robert & Laurie,
Thank you for highlighting these key parts of your experience with us! We’re glad our reminders and communication help make your service smooth and convenient. Most importantly, it’s great to hear the treatment is effectively protecting your home—that’s exactly what we aim for at Aptive Environmental.
We appreciate you being a valued member of the Aptive family and look forward to continuing to serve you with care and consistency.
-Jasmine
They do a good job thoroughly.The techs…
They do a good job thoroughly.The techs are compliant and know their customers and their needs.It’s easy to work with them.
16 luglio 2025
Risposta di Aptive Pest Control - Austin
Hi Coco,
Thank you so much for the kind words! We’re thrilled to hear that our service professionals have made things easy and personalized for you—that’s exactly the kind of experience we strive to deliver at Aptive. We appreciate you being a valued part of the Aptive family and look forward to continuing to meet your needs with care and thorough service!
-Jasmine
Risposta di Aptive Pest Control - Austin
Hi Sydney,
Thank you for your kind words! We’re so glad to hear our pest control service professionals have been consistent and attentive to detail—that level of care is exactly what we aim to deliver at Aptive Environmental. Your trust means a lot to us, and we look forward to continuing to protect your home with the same dedication.
-Jasmine
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.