Apricot Whirl Ltd. Recensioni 

358
•
TrustScore 5 su 5

4,8

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Apart from having such a cool name, Apricot Whirl is a company which offers a wide range of gifts at great prices (and fair postage rates) and delivers on time. Unfortunately, they still don't seem to... Leggi di più

Valutata 5 stelle su 5

Ordered Aug 2020, confirmation email had subject "Your order from Westwell Evans Limited has been processed successfully", package arrived well packed and in a timely manner. Product matched the photo... Leggi di più

Valutata 5 stelle su 5

Gingko large fabric smart book light - saw one of these incredible lights in my local shop, but felt it was too expensive. Apricotwhirl had it for £20.00 less including P&P. The light was delivered... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Fantastic from start to finish, good old fashioned personal, polite, helpful customer service the way it used to be. Ordered a cushion on a Saturday received it in two days, had a query when ordering... Leggi di più

Dettagli dell'azienda


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

358 recensioni

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4,8

Tutte le recensioni

(358)

19 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

Accused of scamming faulty return

Paul has some imagination. The lights I sent back a second time were the same set he sent me. Not a older pair that still work. He won't admit this otherwise he would have to replace them so instead is accusing me of his handy work. I'm devastated of this accusations and how he has made me feel. Terrible service. Sent back a pair of lights that were not working. Was sent them back with a new plug and lights were in worse condition than when originally sent back and still not working. Paul is adamant he sent them back working (but not my end) so I resent them back and he now says they are broken in 3 places and that I've taken a soldering iron to them! They are now non returnable. Had the lights been broken not faulty on the first return I would of paid full price for a new pair but not after being accused of sending back a different pair to the ones he fixed. Surely he shouldn't be fixing or replacing items on the lights to begin with. Infuriated at this accusation. I already have two sets of these lights which have worked for years so clearly faulty item not a broken one.

22 maggio 2025
Non scritta su invito
Logo di Apricot Whirl Ltd.

Risposta di Apricot Whirl Ltd.

The lights were bought from us 6 months ago. The customer informed us that they had stopped working, so we sent a return label. When I checked the lights, the power supply wasn’t working, so I took one from a new set of lights, tested them and they worked perfectly, packed with the new power supply and returned them. If I wasn’t 100% happy with the function of the lights, why would I send them back? The day they arrived, the customer got in touch to say they weren’t working, so another label was sent. On checking the lights there were 3 cuts in the wires, one of which I could see, had an attempted repair, with the insulation stripped back, solder on the wires and a clear sleeve over, but had broken apart again. Damaged wires and attempted repair obviously invalidate any warranty, but also there is no possibility, with this amount of damage, that these were the same lights that worked perfectly 2 days previously. One of these lights must have been one of the customer’s older ones. It would not be fair on our other customers to replace old damaged items that were not purchased from us.

Valutata 5 stelle su 5

Apart from having such a cool name

Apart from having such a cool name, Apricot Whirl is a company which offers a wide range of gifts at great prices (and fair postage rates) and delivers on time. Unfortunately, they still don't seem to offer a gift message option, which would be really useful. Their website is easy to use and I've never had any problems with it. I'll continue to use them whenever possible.

26 marzo 2025
Valutata 5 stelle su 5

Great little website

Super fast dispatch , lovely informative email , and nicely packaged . I loved the item ordered , and this company gave me the reassurance my order would arrive safely . Nice name too ! I will deffinately use Apricot Whirl again . Many thanks x

16 gennaio 2025
Valutata 5 stelle su 5

Excellent service

Excellent service
I put an incorrect postcode on my address.
They called me for the "real" postcode.
My package arrived the following day .

9 gennaio 2025

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